In some bug reports we get info about Firefox in the report, e.g.: User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:2.0b12pre) Gecko/20110214 Firefox/4.0b12pre Build Identifier: This is not needed in for our uses.
Can you giva a exemple of bug report, and where you see this ?
CC: (none) => misc
Here for example: https://bugs.mageia.org/show_bug.cgi?id=29
CC: (none) => oliver.bgr
It occurs only with firefox ? No specific extension ? my own guess is that there is something that mess with the Header at http level that cause the problem.
In my example it was chromium, but Ahmad was writing about FF-4.0. Oliver
Ok, and does it occurs every time ? ( ie, can we reproduce it easily ? )
Don't know. Would have to create a new bug report for that... Oliver
(In reply to comment #5) > Ok, and does it occurs every time ? > ( ie, can we reproduce it easily ? ) It seems to occur most of the time, but there are a few exceptions.
CC: (none) => boklm
CC: (none) => LpSolit
Can we get a wireshark (or other sniffer) trace of the HTTP request that is sent ?
CC: (none) => ftg
Since the demarcation between the HTTP header and the body is a double newline, the most likely cause is that the value for the header preceding "User-Agent:" has an embedded newline at the end.
Wireshark would likely be useless, as we are using ssl. But someone could use stunnel to simulate a cleartext bugzilla and therefor sniff it. Other possibility, LiveHTTPHeader extension. And in the trace, do not forget to check to not add password :)
(In reply to comment #0) > In some bug reports we get info about Firefox in the report, e.g.: > User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:2.0b12pre) Gecko/20110214 > Firefox/4.0b12pre > Build Identifier: When you use the guided form to file bugs (which is the default for this installation), the User-Agent and the Build Identifier are automatically added to the bug comment. To remove them, remove these two lines from template/en/default/bug/create/comment-guided.txt.tmpl: User-Agent: [%+ cgi.user_agent() %] Build Identifier: [%+ cgi.param("buildid") %]
(In reply to comment #11) > When you use the guided form to file bugs (which is the default for this > installation), the User-Agent and the Build Identifier are automatically added > to the bug comment. To remove them, remove these two lines from > template/en/default/bug/create/comment-guided.txt.tmpl: > > User-Agent: [%+ cgi.user_agent() %] > Build Identifier: [%+ cgi.param("buildid") %] Are you saying that these lines are intentionally added to the *body* of the request ? Or are they intended to be added to the request *header* ? In the former case, the observed behavior is intentional (and can be corrected by the directions you gave). In the latter case, there is a bug - either the header preceding "User Agent:" has an unwanted newline at the end of its data portion (resulting in a double-newline which terminates the header section), or else some other code is adding the extra newline before "UserAgent:".
(In reply to comment #12) > Are you saying that these lines are intentionally added to the *body* of the > request ? body, yes.
thank you again Frédéric, i just modified our templates tks to your help.
Status: NEW => RESOLVEDResolution: (none) => FIXED
CC: boklm => (none)