Bug 26695 - Failure of the scanning functions of HP multi-function-printer HP MFP 283
Summary: Failure of the scanning functions of HP multi-function-printer HP MFP 283
Status: NEW
Alias: None
Product: Mageia
Classification: Unclassified
Component: RPM Packages (show other bugs)
Version: 7
Hardware: x86_64 Linux
Priority: Normal major
Target Milestone: Mageia 7
Assignee: Mageia Bug Squad
QA Contact:
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-05-28 06:16 CEST by Rod Goslin
Modified: 2020-06-01 22:05 CEST (History)
3 users (show)

See Also:
Source RPM: Not known
CVE:
Status comment:


Attachments

Description Rod Goslin 2020-05-28 06:16:59 CEST
Description of problem:
A general failure to assign functionality to (specifically) the HP MFP 283 fdw. I've recently purchased this printer/scannet to replace a similar HP printer without scanner abilities. Setting up this device in Mga7, presented few difficulties, and as a printer the machine works well, with full functionality of printer options.
However, there is no functionality of the scanner side of the device. None of the scanning functions in Mageia (gimp, etc) find any scanning ability relating the the printer/scanner. On the system is an Epson scanner (USB), which works perfectly, but being USB connected is not available on the LAN. In the MCC the scanner setup does not apply to multi function printers. A line in the setup selection specifically states that scanner functions of MFP machines are specifically done through the printer setup facility. The printer setup does include this particular machine (MFP M283, or rather it's class M278 to 281. This is no concern the M283 is simply the same printer with slightly different options i.e, it has wifi connectivity. Even HP have not brought this fully into their documentation. The User Manual, which apertains to this device is still titled m278 - 281.A couple of years ago, I did have the same problem with an HP MFP M180n, but since I was not intending to user the scanner functionality, I took no action

Version-Release number of selected component (if applicable):
Mga 7 (and earlier, on on Mga 5)


How reproducible:
total rereproducability


Steps to Reproduce:
1. Install printer, 
2.try to locate the functionality operations for the use of the scanner (iscan, gimp etc)
3.
Morgan Leijström 2020-05-28 21:02:17 CEST

CC: (none) => fri
Version: unspecified => 7
Product: Infrastructure => Mageia
Component: BuildSystem => RPM Packages
Target Milestone: --- => Mageia 7
Assignee: sysadmin-bugs => bugsquad

Comment 1 Lewis Smith 2020-06-01 20:52:00 CEST
Sorry for the slow reply.
Can you say how the device is connected? You imply *not* USB.

> In the MCC the scanner setup does not apply to multi function printers.
> A line in the setup selection specifically states that scanner functions
> of MFP machines are specifically done through the printer setup facility.
> The printer setup does include this particular machine (MFP M283,
> or rather it's class M278 to 281.
You did not say whether this 'printer' setup shows any sign of the scanner function.

For basic diagnostics:
 $ scanimage -L          [lists known devices]
 $ sane-find-scanner     [look for 'found' in the O/P]

This link might be useful:
 https://wiki.archlinux.org/index.php/SANE
Await your feedback.

CC: (none) => lewyssmith
Summary: Failure of the scanning functions of HP multi-function-printers => Failure of the scanning functions of HP multi-function-printer HP MFP 283

Comment 2 Rod Goslin 2020-06-01 22:05:56 CEST
Initially, the printer was setup with an ethernet connection, but later, it was connected by wifi. I've also setup the printer with Maga5, although in this case the option for setting up an HP 283 is absent, but another HP multifunction worked fine. But still without scanner options. . I mentioned that an earlier printer, an HP MFP M180n also has no scanner ability, but, in this case setup was not so straightforward
Both the Mga5 (this machine) and the Mga7 machines have sane loaded. scanimage -L on Mga5 finds no scanner. The same command on the mga7 mchine does find the scanner on the HP MFP M183. The sane-find-scanner command found no scanners on either machine. On the other hand, this command, according to the readout, only looks for scsi and usb connected scanners. The latter command run as root. To round it off, I also ran both commands when the M180n was powered up. Neither command located that scanner.

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