Description of problem: hp-toolbox won't run for me; crashes with dBus initialisation error - using x86_64 DVD. Version-Release number of selected component (if applicable): M3 RC x86_64 How reproducible: There have been dbus problems with this as far back as Mageia1, which late in it's update program developed dbus errors preventing hp-toolbox from running Steps to Reproduce: 1.run hp-toolbox from the command line or from the HP icon within the menu system. The command-line option gives the dBus error; the icon just crashes silently The consequence is poor HP printer support, as the hplip packages are required. Reproducible: Steps to Reproduce:
Severity: major => normal
Rechecked problem after update packages to current - still present.
CC: (none) => wilcal.int
FWIW I have successfully installed 32-bit M3 ( cauldron ) using boot.iso, then connected my USB 3-way HP printer then successfully installed the HP apps to support it. That includes hp-toolbox. That does not mean you are not having a problem. I have followed the HP USB support very closely on Mageia/Mandriva/Mandrake. I will continue to look for your issue and will try to reproduce it here. If you have the time try to install using the 64-bit boot.iso file. This may be a problem only with the DVD. Are you using the Live-DVD or the Classical Installer? Thanks for your support.
Using classical installer, x86_64 DVD. The hp printer is on the lan, not usb. The system is otherwise up and running "normally" although I did see another dbus message when logging in using xfce. Will see if that is reproducible and useful.
(In reply to Tony Blackwell from comment #3) > Using classical installer, x86_64 DVD. The hp printer is on the lan, not > usb.... OOoo wow, sorry I cannot reproduce that. My HP printer is USB. Thanks for the info on the classical installer. I'm sure someone here has a LAN based printer that can reproduce that.
I might be leading us astray with this. The error was while attempting to run hp-toolbox as root, and on the text screen there is a warning message it should not be run as root. I'll try as a normal user.
Please let us know how you got on Tony
CC: (none) => eeeemail
Still a real problem which I can't fathom Sorry for long text, but the sequence matters and the ending matters. As a user I accessed the HP icon via menu, tools, system tools. It did run, but failed to install my printer (HP Officejet Pro 8600 plus). The install complained that it couldn't fine the PPD file. I clicked on the 'browse' button offered for manual install and selected hp-officejet_pro_8600.ppd.gz and proceeded. The install crashed with an error message saying fax queue setup failed. I'd done all of this on a brand-new classical DVD x86_64 installation after installing task-printing-hp with its dependencies and task-scanning. Hadn't rebooted. I then used MCC, hardware, set up printing and gave it the lan address of my printer. Cups server wasn't started and wouldn't start. After a reboot (obvious in hindsight) installation this way worked fine. Running scanner setup from MCC also found it OK. Don't know why the hp-setup failed initially. ** Problem** At this point in writing this, I just went back to the testing box to see if HP could see ink levels etc. Guess what; a brief flash of a window gone in an instant. Attempting to run hp-toolbox as an ordinary user from the command line now gives the identical dbus error originally reported. Why did it run once only but not again subsequently, and only now give the dbus error???
Note: I think I'm using a slightly old M3RC x86_64 classical DVD. Will fully update the installation now and try again
After upgrading all packages to current, it runs normally and can see printer ink levels etc. I haven't explained all the loose ends above, but best to regard as resolved in terms of the imminent release.
Status: NEW => RESOLVEDResolution: (none) => FIXED
Thanks Tony, please reopen it if you find it's still an issue later on.