Description of problem: ----------------------- Some email messages that have effectively been received and therefore should be enumerated in the summary page (inbox folder) are not displayed. That / whether there are such messages can be detected by doing Edit-> Find -> Search Messages , searching in the inbox folder of your email account) - for instance using the "date" option for the current day. Using Edit->Find->Search Messages - with adequate options - is also an option to work around this problem. I have not explored whether this problem is specific to the inbox folder with newly received messages, or whether it is more general. For instance, I had this problem with mail received from the income tax department, requiring information - which illustrates that this bug can have very serious consequences. Version-Release number of selected component (if applicable): ------------------------------------------------------------- thunderbird-115.7.0-1 How reproducible: ----------------- Arrives occasionally - but appears not to be random. is probably related to some particular situation in the inbox, for instance a new message in a chain of messages. Steps to Reproduce: ------------------- 1. Open thunderbird 2. Compare the list of messages listed in the summary page for inbox with the result of Edit->Find->Search Messages to detect discrepencies
This do really sound like an upstream problem. Nothing we can do about. I have not noticed this myself. I have several accounts with Thunderbird. (Mageia, work, private...) Have you checked Thunderbird bug system and asked on their forum?
Summary: The list of email messages in the summary page (inbox folder) does not display all messages => Thunderbird list of email messages in the summary page (inbox folder) does not display all messagesCC: (none) => fri
Hi, nice to talk to you again. Same for me re several accounts. And sorry, I should have mentioned this in the bug report: I an using a second work around, running Thunderbird also on my wife's Windows machine, and there all new messages are listed as they should - which weakens the argument of an upstream issue. And, I cannot afford to do more digging: my head is close to 87 years old, with another 3 years of age to be added due to the stress of moving (back to Austria) and more stress added dealing with authorities that have been told to digitize, but who dont know the word "quality" - Cheers!
Same for me re several accounts. And sorry, I should have mentioned this in the bug report: I am using a second work around, running Thunderbird also on my wife's Windows machine, and there all new messages are listed as they should - which weakens the argument of an upstream issue. For personal reasons I cannot afford to do more digging or joining forums, sorry
Nice to see you around still too. I understand moving is big business and at age too. I wish to be that strong when elder too. My grandma is 103, i hope i have the genes :) Maybe someone else chimes in here with some idea. Do you fetch mail using POP or IMAP?
Your comment was: > Do you fetch mail using POP or IMAP? IMAP Some quantitative assessment: - Frequency of occurrence: I have compared the messages (a) in the summary of my Inbox folder during the last week to (b) the result of "Edit->Find ... for the same period: there are 2 messages that the summary list of the Inbox folder does not show. - I have Thunderbird also on a multiple-boot machine with a Debian file system: also there 2 messages do not appear - I re-did the checking on the Windows machine - yesterday (sorry, late-hour) I made a mistake: similar situation as for Debian and Mageia, so the problem in fact appears to be from up-stream A hint to get closer to understanding the origin of the problem: all the "unseen" messages, have one item in common: non-displayed messages are the first message in a chain of additionnal messages received some time later (and these later messages do get listed). So, this seems really to be an upstream problem and needs to be closed. But it is a bug with an extremely nasty aspect: if your are hit by this problem, you ordinarily do not become aware of this fact, you do not trealize that there are messages you do not "see" and therefore miss dealing with. That also explains that, although the problem is not quite new, a bug report has not been filed so far. Is there a way to tow warn, to create awareness? Getting motivated, I am checking at least whether Thunderbird knows about the problem. I created a Mozilla account and found "Thunderbird inbox has messages, but they don't show on the screen" (1423535) - entering a confusing new world.
OK good. Please put a link to the bug in URL field at top of this bug. That number you gave is 6 years old, or am i at a wrong bug tracker? https://bugzilla.mozilla.org/show_bug.cgi?id=1423535 Is it the same mailbox you connect to from the different computers? I wonder if there are occasions when TB is correctly hiding mails, and that this behaviour somehow, correct or not, get triggered.
Keywords: (none) => UPSTREAM
> Is it the same mailbox you connect to from the different computers? yes > Please put a link to the bug in URL field at top of this bug I discovered the mozilla bug while I wrote my last comment and simply added the reference to the comment. But I have not yet done the home-work to make sure that this concerns really the topic of the present Mageia bug. and > That number you gave is 6 years old, or am i at a wrong bug tracker? Probably this number is incorrect - a is a mis-quote in the mozilla bug report? I am having problems to understand how Mozilla references/qutes its bugzilla reports. Will come back once I better understand what that Mozilla bug-report is all about (and how it is correctly referenced)
The reference to the bug which I had found was https://support.mozilla.org/en-US/questions/1423535 (and, after a close look at the bug description, it very much looks like being the same bug). When I tried to add a comment, Mozillas bug tracking system blew up (before that, the URL perfectly responded whenever I did an access). Trying again this morning (a) the above URL does not exist any more, and (b) my new login to Mozilla appears to be banned. This is un-professional and I am not ready to lose time playing this kind of game: giving up on Thunderbird.
I understand the irritation. That seem to be a support forum, not the bug tracker. But that issue seem to be about deleted mail.
> ... not the bug tracker ... Yes, result of a simple web search as a quick check. What blew up was the "comment" gathering mecanism of the support infrastructure, where I wanted to get more insight upstream of filing a bug. Anyhow, without having a Mozilla ID ...
The link in comment 8 looks the best, and is recent. Did you try the manipulations given by : Toad-Hall 9/11/23 (September 11, 2023), 2:27 AM If not - do. (In reply to Juergen Harms from comment #5) > A hint to get closer to understanding the origin of the problem: all the > "unseen" messages, have one item in common: non-displayed messages are the > first message in a chain of additionnal messages received some time later > (and these later messages do get listed). This is important information if you want to & can raise a bug report with Mozilla. You found a check: > Compare the list of messages listed in the summary page for inbox with the > result of Edit->Find->Search Messages to detect discrepencies and in your situation, I would do that routinely. Can you say whether the problem arose with the latest Thunderbird update? You can find out when that was with, in a terminal: $ rpm -q --last thunderbird CC'ing Len who is a hardened Thunderbird user, to see whether he has seen or heard of this problem.
CC: (none) => lewyssmith
CC: (none) => tarazed25
(In reply to Lewis Smith from comment #11) > CC'ing Len who is a hardened Thunderbird user, to see whether he has seen or > heard of this problem. If you mean Len Lawrence, then now is really added ;)
(In reply to Lewis Smith in comment 11) No, I was unaware of this problem and am pretty sure that I do always receive the first in a related series of messages. Shall certainly check that aspect in future. The only messages that do not show up are ones I post to the mailing list but that is normal apparently for gmail POP3 accounts.
(In reply to katnatek from comment #12) > (In reply to Lewis Smith from comment #11) > > CC'ing Len who is a hardened Thunderbird user, to see whether he has seen or > > heard of this problem. > If you mean Len Lawrence, then now is really added ;) Thanks! Too tired... (In reply to Len Lawrence from comment #13) > (In reply to Lewis Smith in comment 11) > The only messages that do not show up are ones I > post to the mailing list but that is normal apparently for gmail POP3 > accounts. Implying *sent* messages of this type. In my experience, when you post to a mailList, you receive what you posted; so the message is not lost. Does this happen for you? Alas (or fortunately) Juergen seems to be the only sufferer. @ Juergen You did not say whether you had tried the advice in this link: https://support.mozilla.org/en-US/questions/1423535 You should, and report back here. "TRy this first to see if it is just an indexing issue: Right click on 'Inbox' and select 'Properties' Click on 'REpair fodler' button click on 'OK' " "If the above does not work Check the following: [more complicated] Exit thunderbird - this is important Access new location where emails now stored. In pop account name folder - Open the 'Inbox' mbox file using Notepad Each email will start lines like this: this is an example From - Sun Dec 28 18:14:40 2014 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00800000 Use 'Edit' > 'Find' Look for this line: X-Mozilla-Status: (not X-Mozilla-Status2:) Make sure the X-Mozilla-Status: has the number 0001 Save the file. delete the 'Inbox.msf' file. A new one will be auto created. Start Thunderbird. If emails were marked with eg: 0009 then they would be hidden." Unfortunately, "Report on whether this worked" did not happen. The user said "I have since discovered that my problem was unfounded in this case. The messages in the Inbox that were not showing on the list were those that had been manually deleted." ...
Sorry for my late reply: Due to moving back to Austria I had to change supplier and email address: (1) unsubscribe all my Mageia list subscriptions, (2) modify my Mageia identity to the new address, (3) re-subscribe to all lists, and have stupid difficulties with (3) - which means I have very little email and nothing much to assess the influence of patches (my Swiss supplier imposes a deadline for stopping services) I am profiting to do a serious check of my TB configuration - TB mis-behaved - restarting TB solved the problem, but I want to make sure that I do not have a "since discovered" problem - being the only one to suffer makes me suspicious.