Bug 23351 - diskdrake doesn't see a Toshiba XG5 SSD (model KXG50ZNV1T02)
Summary: diskdrake doesn't see a Toshiba XG5 SSD (model KXG50ZNV1T02)
Status: RESOLVED OLD
Alias: None
Product: Mageia
Classification: Unclassified
Component: RPM Packages (show other bugs)
Version: 6
Hardware: x86_64 Linux
Priority: Normal major
Target Milestone: ---
Assignee: Kernel and Drivers maintainers
QA Contact:
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-07-26 16:10 CEST by François Fresneau
Modified: 2020-08-16 22:09 CEST (History)
6 users (show)

See Also:
Source RPM: kernel
CVE:
Status comment:


Attachments

Description François Fresneau 2018-07-26 16:10:48 CEST
Description of problem:
L'installation plante à l'étape de partitionnement avec le message "Une erreur est survenue : aucun périphérique valide n'a été trouvé pour créer de nouvelles partitions. Veuillez vérifier votre matériel..."
Le disque dur de l'ordinateur est KXG50ZNV1T02 de Toshiba (manuel : https://business.toshiba-memory.com/content/dam/toshiba-ss/asia-pacific/docs/product/storage/product-manual/cSSD-XG5-Product-Manual.pdf)

Version-Release number of selected component (if applicable):
Mon PC est un portable 2 en 1 de dell, XPS9365.

How reproducible:
J'utilise une image ISO live sur clé USB. Le problème se reproduit que je passe par le live ou l'installation directement et que la clé soit lue en Legacy ou en UEFI.

drakdisk lancé sur la ligne de commande m'affiche un message similaire, dans une fenêtre.

Steps to Reproduce:
1.
2.
3.
Comment 1 Marja Van Waes 2018-07-27 16:17:48 CEST
That's a rather recent SSD, isn't it?

The reason might be that ldetect-lst on the Mageia 6 iso is too old to detect it, I hope current ldetect-lst knows about that SSD.

Assigning to the ldetect-lst maintainer, also because he speaks French, like the reporter of this bug.

CC'ing basesystem maintainers and isobuilders (because they're about to  build Mageia 6.1)

CC: (none) => basesystem, isobuild, marja11
Summary: disque dur non trouvé à l'installation => diskdrake doesn't see a Toshiba XG5 SSD (model KXG50ZNV1T02)
Source RPM: (none) => ldetect-lst
Component: Installer => RPM Packages

Comment 2 Thomas Backlund 2018-07-27 16:23:37 CEST
ldetect-lst does not matter in this case... If the kernel does not detect the hw, it wont have anything to install on...

I suspect the installer kernel does not detect the disk controller...

You can try a network install with the isos from here:
http://ftp.free.fr/mirrors/mageia.org/people/tmb/mga6/netinstall/

That uses a newer kernel that hopefully should be able to detect it

CC: (none) => tmb

Comment 3 Marja Van Waes 2018-07-27 16:35:05 CEST
Thanks, Thomas :-)

Source RPM: ldetect-lst => kernel
Assignee: bugsquad => kernel

Comment 4 François Fresneau 2018-11-08 20:33:18 CET
Bonjour,

j'ai réessayé avec la nouvelle version Mageia-6.1-LiveDVD-GNOME-x86_64-DVD.iso avec le même message d'erreur. Qui contacter pour être sur que le disque sera pris en compte par la prochaine version?

Merci

François Fresneau

(In reply to Thomas Backlund from comment #2)
> ldetect-lst does not matter in this case... If the kernel does not detect
> the hw, it wont have anything to install on...
> 
> I suspect the installer kernel does not detect the disk controller...
> 
> You can try a network install with the isos from here:
> http://ftp.free.fr/mirrors/mageia.org/people/tmb/mga6/netinstall/
> 
> That uses a newer kernel that hopefully should be able to detect it
Comment 5 papoteur 2018-11-10 10:06:04 CET
(In reply to François Fresneau from comment #4)
> Bonjour,
> 
> j'ai réessayé avec la nouvelle version
> Mageia-6.1-LiveDVD-GNOME-x86_64-DVD.iso avec le même message d'erreur. Qui
> contacter pour être sur que le disque sera pris en compte par la prochaine
> version?
> 
> Merci
> 
> François Fresneau
Translation for Thomas, who doesn't understand French.
"I did a try with new release Mageia-6.1-LiveDVD-GNOME-x86_64-DVD.iso with the same error message. Who to contact to be sure that the disk will be recognized with the next release?"

You have the good contact here.
You didn't what Thomas asked, I presume that the link he gave is not the same as the current ISOs.
To be sure that there no error with diskdrake, can you try gparted in Live session, to see if the disk is also not visible with it?

CC: (none) => yves.brungard_mageia

Comment 6 François Fresneau 2018-11-22 22:30:54 CET
Hello

I have just tried gparted from Mageia-6.1-LiveDVD-GNOME-x86_64-DVD.iso, it sees only live disk, nothing else.

François

> You have the good contact here.
> You didn't what Thomas asked, I presume that the link he gave is not the
> same as the current ISOs.
> To be sure that there no error with diskdrake, can you try gparted in Live
> session, to see if the disk is also not visible with it?
Comment 7 François Fresneau 2019-01-11 02:51:35 CET
(In reply to Thomas Backlund from comment #2)
> ldetect-lst does not matter in this case... If the kernel does not detect
> the hw, it wont have anything to install on...
> 
> I suspect the installer kernel does not detect the disk controller...
> 
> You can try a network install with the isos from here:
> http://ftp.free.fr/mirrors/mageia.org/people/tmb/mga6/netinstall/
> 
> That uses a newer kernel that hopefully should be able to detect it

Hello,

So, i tried with the new live version, Mageia-6.1-LiveDVD-GNOME-x86_64-DVD.iso. i presume this is the same than the precedent network install.
I checked than gparted doesn't detect the disk.

So what are next steps?

Thanks


translation in French :
Donc, j'ai essayé avec la nouvelle version, Mageia-6.1-LiveDVD-GNOME-x86_64-DVD.iso. Je suppose que c'est au moins équivalent à l'installation réseau de la version précédente.
J'ai vérifié que gparted ne détecte pas non plus le disk dur. Donc, quelles sont les prochaines étapes?

Merci

François
Comment 8 Aurelien Oudelet 2020-08-16 22:09:47 CEST
Mageia 6 changed to end-of-life (EOL) status on 2019-09-30. It is no longer 
maintained, which means that it will not receive any further security or bug 
fix updates.

Package Maintainer: If you wish for this bug to remain open because you plan 
to fix it in a currently maintained version, simply change the 'version' to 
a later Mageia version.

Bug Reporter: Thank you for reporting this issue and we are sorry that we 
weren't able to fix it before Mageia 6's end of life. If you are able to 
reproduce it against a later version of Mageia, you are encouraged to click 
on "Version" and change it against that version of Mageia.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a more recent
Mageia release includes newer upstream software that fixes bugs or makes them
obsolete.

If you would like to help fixing bugs in the future, don't hesitate to join the
packager team via our mentoring program [1] or join the teams that fit you 
most [2].

[1] https://wiki.mageia.org/en/Becoming_a_Mageia_Packager
[2] http://www.mageia.org/contribute/

Best regards,
Aurélien
Bugsquad Team

CC: (none) => ouaurelien
Resolution: (none) => OLD
Status: NEW => RESOLVED


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