Bug 21779 - Freeze and automatic reboot during install in graphical mode, garbage screen with text install
Summary: Freeze and automatic reboot during install in graphical mode, garbage screen ...
Status: NEW
Alias: None
Product: Mageia
Classification: Unclassified
Component: Installer (show other bugs)
Version: Cauldron
Hardware: x86_64 Linux
Priority: High major
Target Milestone: Mageia 7
Assignee: Mageia tools maintainers
QA Contact:
URL:
Whiteboard: (MGA6)
Keywords:
Depends on:
Blocks:
 
Reported: 2017-09-28 13:03 CEST by Philippe Didier
Modified: 2017-10-01 15:14 CEST (History)
5 users (show)

See Also:
Source RPM:
CVE:
Status comment:


Attachments
screenshot of the text garbage (363.08 KB, image/jpeg)
2017-09-28 13:05 CEST, Philippe Didier
Details
report.bug.xz (166.05 KB, application/x-xz)
2017-09-29 02:35 CEST, Philippe Didier
Details
report.bug from a try to graphical install (185.67 KB, text/plain)
2017-09-29 03:29 CEST, Philippe Didier
Details
What show the Advanced button (46.92 KB, image/png)
2017-09-30 13:48 CEST, André DESMOTTES
Details

Description Philippe Didier 2017-09-28 13:03:08 CEST
Description of problem:
I got lots of problems trying to install Mageia 6 on my computer :
Motherboard ASUS M2N SLI (chipsets nVidia)
Processeur AMD Athlon 4200+
4Go  DIMM memory
Graphic card NVIDIA Geforce 210
2 HDD SATA WD 500Go
DVDwriter HL DL ST
No UEFI !!!

(for french readers here is the topic on MLO)
https://www.mageialinux-online.org/forum/topic-24158+impossible-d-installer-mageia6.php


1) I tested the Live KDE DVD (64 bits) to verify if there was any problem (once with the free nvidia driver, and once asking to use the proprietary driver, built by dkms) everything seemed OK

2) I tried to use the Classical DVD installer in graphical mode (on a burned DVD, on a usb stick written with isodumper) md5 verified

I got stuck several times often after having accepted the licence (xfrezze no mouse no keyboard)
sometimes when trying to select the partition (xfreeze and automatic reboot)

I tried to add kernel options (noapic nolapic xdriver=vesa etc...) but then the install was stuck in stage 1 .

3) I tried to use a net install-iso ... same problem 

4) I tried a text install with the DVD and could install Mageia 6 on the partition I could have choosen but I got a big problem when I reached the post install page : a garbage display
If I did not know what were the different items and options I couldn't finish




Version-Release Mageia 6 :
How reproducible: every time you try to install Mageia 6 on this computer ...


Steps to Reproduce:
1. try to install with a classical DVD or with a net-install
2. accept the graphical install 
3. accept the licence  xfreeze

1. try to install with a classical DVD or with a net-install
2. accept the graphical install 
3. accept the licence
4. choose the partition where to install : xfreeze

1. try to install with a classical DVD or with a net-install
2. use the text install 
3. choose the options until the post install summary
4. install goes OK
5. garbage display when trying the post install config
Comment 1 Philippe Didier 2017-09-28 13:05:07 CEST
Created attachment 9697 [details]
screenshot of the text garbage
Philippe Didier 2017-09-28 13:06:05 CEST

Target Milestone: --- => Mageia 6
Priority: Normal => High
CC: (none) => philippedidier

Comment 2 Marja Van Waes 2017-09-29 00:10:54 CEST
Hi Philippe,

Thanks for your report.

* Can you please attach

     /root/drakx/report.bug.xz 

that you'll find on the root partition that you selected for the _text_ install? (You can use a Live iso to mount that partition)

* Also, can you retry a _graphical_ install, until it freezes /without/ automatic reboot and then try to switch to tty2 with "Ctrl+Alt+F2". 

If that works at all, then please insert a USB key and type: 

      bug


report.bug will be written to the USB key. Please attach that file to this bug report, too.

Thanks :-)

Version: 6 => Cauldron
Target Milestone: Mageia 6 => Mageia 7
CC: (none) => marja11
Assignee: bugsquad => mageiatools
Whiteboard: (none) => (MGA6)
Keywords: (none) => NEEDINFO

Comment 3 Philippe Didier 2017-09-29 02:35:38 CEST
Created attachment 9698 [details]
report.bug.xz

report.bug from the text install
Comment 4 Philippe Didier 2017-09-29 02:48:27 CEST
NB
I could do a text install and complete the configuration with the MCC after rebooting on the installed Mageia6
Everything is OK

(but, out of topic : as you will see in the report, my user was created belonging to the wheel group !?  and I had to enter my user password to access to the MCC instead of the root password... it took me some time  to understand what to do. Is it a feature or an other bug ?)

I will retry several times a graphical install later
Comment 5 Philippe Didier 2017-09-29 03:29:02 CEST
Created attachment 9699 [details]
report.bug from a try to graphical install

I used the classical DVD to "update an existing Mageia6"  (knowing it would freeze too) 
I tried several times to see the farther I could get 
I could only go until it proposes to install grub on a selected partition and then freezes and automatically reboot ... (I couldn't use a tty at this step)
So I stop choosing options just before this step and here is the report.bug

(it seems to bring more informations about my system than what brings the other bug report from the text install...) but I don't see anything that would explain the freeze : all the informations that we get precedes the freeze and it's impossible to know what happened when it has frozen
(unless there is a way to come back from the tty to the graphical install process... when I use the tty I don't know how to get out of it)

I hope these two reports will help

Thanks to everyone for your job  (it was fine enough so that I never had to write in bugzilla for a long time, until this problem I seem to be the only one to encounter...  unless others had a try, saw it doesn't work and try an other distribution ....)
Comment 6 Marja Van Waes 2017-09-30 06:31:10 CEST
(In reply to Philippe Didier from comment #4)
> NB
> I could do a text install and complete the configuration with the MCC after
> rebooting on the installed Mageia6
> Everything is OK
> 
> (but, out of topic : as you will see in the report, my user was created
> belonging to the wheel group !?  and I had to enter my user password to
> access to the MCC instead of the root password... it took me some time  to
> understand what to do. Is it a feature or an other bug ?)
> 

Adding a user to the wheel group is a new feature, IIRC in the step where you set a root password and add a user, which, again IIRC, can _only_ be done after clicking on the "Advanced" button in this screen http://doc.mageia.org/installer/6/en/content/addUser.html

CC'ing docteam, in case it's really there and we forgot to document it.
@ docteam: note that we no longer have docteam.mageia.nl for the working version of our documents.

For a text install, the default should be like before: so wheel group adding should be opt-in. Do you remember whether you had a look at the advanced options when you added a user?

(In reply to Philippe Didier from comment #3)
> Created attachment 9698 [details]
> report.bug.xz
> 
> report.bug from the text install

Thanks! I hope we'll find time very soon, to dig into those logs.

CC: (none) => doc-bugs
Keywords: NEEDINFO => (none)

Comment 7 Marja Van Waes 2017-09-30 06:42:13 CEST
I looked at the end of the configureX step, and see:

* Using specific NVIDIA driver and GLX extensions
* running: update-alternatives --set gl_conf /etc/nvidia340/ld.so.conf with root /mnt
* workaround buggy fglrx/nvidia driver: make dm restart xserver (#29550, #38297)
* oops, could not fit... (width 85 > 78)

* retrying forcing a smaller size for labels (78 - 4)
* oops, could not fit... (width 85 > 78)

* going on even if labels can't fit forced to 74 (85 < 78)
* running: monitor-edid -v --perl
* Plug'n Play probing failed, but Xorg may do better
* defaulting background resolution to 1600x1200
* running: /sbin/display_driver_helper --is-kms-allowed with root /mnt
* step "configureX" took: 0:01:09

CC'ing kernel and drivers maintainers, who'll know whether that causes this bug.

CC: (none) => kernel

Comment 8 Philippe Didier 2017-09-30 10:38:56 CEST
(In reply to Marja van Waes from comment #6)
> (In reply to Philippe Didier from comment #4)
> > NB
> > I could do a text install and complete the configuration with the MCC after
> > rebooting on the installed Mageia6
> > Everything is OK
> > 
> > (but, out of topic : as you will see in the report, my user was created
> > belonging to the wheel group !?  and I had to enter my user password to
> > access to the MCC instead of the root password... it took me some time  to
> > understand what to do. Is it a feature or an other bug ?)
> > 
> 
> Adding a user to the wheel group is a new feature, IIRC in the step where
> you set a root password and add a user, which, again IIRC, can _only_ be
> done after clicking on the "Advanced" button in this screen
> http://doc.mageia.org/installer/6/en/content/addUser.html

> For a text install, the default should be like before: so wheel group adding 
> should be opt-in. Do you remember whether you had a look at the advanced 
> options when you added a user?
> 
I indeed added root password, created new user, choosed nvidia proprietary driver in text mode  (in spite of the garbage display... I could guess what kind of option was highlighted, knowing the last step of an install since I use Mandriva and Mageia)

I "clicked the advanced button" with the space bar to be able to choose the UID and GID (wanted to have 500 to be able to have access to files, with these UID and GID, created on external HDD or internal partitions from previous versions of Mageia)

I don't remember having seen  any wheel group addition as an option (is it choosen as default option as soon as you select "advanced button" ?)
Comment 9 Philippe Didier 2017-09-30 10:46:48 CEST
PS
You will see on the report that I also could choose to use GRUB legacy instead of GRUB2 and could choose which partition to install it on  (I wanted to chain from the Mageia5 GRUB) 
(it's easier to modify the menu.lst by hand than to do this on GRUB2)
Comment 10 Philippe Didier 2017-09-30 10:55:51 CEST
(In reply to Marja van Waes from comment #7)
> I looked at the end of the configureX step, and see:
> 
> * Using specific NVIDIA driver and GLX extensions
> * running: update-alternatives --set gl_conf /etc/nvidia340/ld.so.conf with
> root /mnt
> * workaround buggy fglrx/nvidia driver: make dm restart xserver (#29550,
> #38297)
> * oops, could not fit... (width 85 > 78)
> 
> * retrying forcing a smaller size for labels (78 - 4)
> * oops, could not fit... (width 85 > 78)
> 
> * going on even if labels can't fit forced to 74 (85 < 78)
> * running: monitor-edid -v --perl
> * Plug'n Play probing failed, but Xorg may do better
> * defaulting background resolution to 1600x1200
> * running: /sbin/display_driver_helper --is-kms-allowed with root /mnt
> * step "configureX" took: 0:01:09
> 
> CC'ing kernel and drivers maintainers, who'll know whether that causes this
> bug.

I saw this too... but I don't think it is the cause of the Graphical Install freeze because the proprietary driver is not yet installed in the first steps...

On the text install I can't remember if I had already choosen the proprietary driver when the garbage display appeared...
Maybe I will clone my Mageia6 partition, format it and try a new text install
to verify...
Comment 11 André DESMOTTES 2017-09-30 13:48:16 CEST
Created attachment 9700 [details]
What show the Advanced button

For your information, here is what can be done from the "Advanced" button. There is indeed the possibility to add the user to a wheel group. None of these extra groups are documented in the Installer documentation.

CC: (none) => lebarhon

Comment 12 Philippe Didier 2017-10-01 15:14:34 CEST
Hello
I did try a new text install on other partitions

the post Install "Résumé" step begins to be overwhelmed by the line

chroot /bin/systemctl --no-legend --no-pager --full list-unit-files

since I have choosen the proprietary driver....

But this time I get stuck when I try to choose the partition where to install grub  
If you need it I can attach the new bug report...


Second point
About the fact that my user was in the wheel group I understand now
When I used the advanced option to give 500 as UID and GID I certainly gave to this user the "su privilege" by selecting this option

(on my already installed version of Mageia6, I corrected this by excluding this user from the wheel group (using the CCM  everything OK now)

Note You need to log in before you can comment on or make changes to this bug.