Bug 20411 - mga6 sta2 don't work in a MSI - GE62 6QD-448XFR Apache Pro
Summary: mga6 sta2 don't work in a MSI - GE62 6QD-448XFR Apache Pro
Status: RESOLVED FIXED
Alias: None
Product: Mageia
Classification: Unclassified
Component: Installer (show other bugs)
Version: Cauldron
Hardware: x86_64 Linux
Priority: Normal normal
Target Milestone: ---
Assignee: Kernel and Drivers maintainers
QA Contact:
URL: https://www.mageialinux-online.org/fo...
Whiteboard:
Keywords: NEEDINFO
Depends on:
Blocks:
 
Reported: 2017-03-07 18:51 CET by Bernard SIAUD
Modified: 2021-07-02 23:30 CEST (History)
3 users (show)

See Also:
Source RPM:
CVE:
Status comment:


Attachments
Bernard's screenshot (888.09 KB, image/png)
2017-03-07 20:00 CET, Marja Van Waes
Details

Description Bernard SIAUD 2017-03-07 18:51:23 CET
Description of problem: mga6 sta2 don't work in this computer


How reproducible:
I try with this computer : http://www.rueducommerce.fr/Destockage/Ordinateurs/Ordinateur-Portable/MSI/4955620-GE62-6QD-448XFR-Apache-Pro-Noir.htm

I install mga6 sta2. The install it good. But, after, I can boot. I have only the fist image Without bubble on the cauldron. And it's stop here. I can nothing do.

With mint (this computer run with the last mint), I do a chroot and I configure drakx11 for no run x11 at the boot. Now, I have 2 bubble2 on the cauldron. If I do [ESC] when there is only 1 bubble I can see message in the screen.
See the attachment.

I can run the recovery mode, I don't have network but I have configures the network (not the wifi) with the install. The computer halt. Similar with drakconnect.
Comment 1 Bernard SIAUD 2017-03-07 18:55:04 CET
attachment
The screen : http://troumad.org/OOo/bug_PC_MC.png (too big for add it with the bugzilla)
Comment 2 Marja Van Waes 2017-03-07 20:00:36 CET
Created attachment 9036 [details]
Bernard's screenshot

(In reply to Bernard SIAUD from comment #1)
> attachment
> The screen : http://troumad.org/OOo/bug_PC_MC.png (too big for add it with
> the bugzilla)

Hi Bernard,

Thanks for your report. I've shrunk your screenshot and will attach it now.

Please use a Live DVD in live mode to mount the root partition of the install that fails to boot.

There's a directory with a very long hexadecimal name in
 /that/partition's/var/log/journal/

please run, as root, 

  journalctl -D /path/into/that/hexadecimal/directory/ > journal.txt

and then attach journal.txt to this bug report.
(compress the journal with xz if it's too large to attach)

And also attach /root/drakx/report.bug.xz from the root partition of that install.

CC: (none) => marja11

Marja Van Waes 2017-03-07 20:01:12 CET

Assignee: bugsquad => mageiatools
Keywords: (none) => NEEDINFO

Comment 3 Bernard SIAUD 2017-03-07 21:20:13 CET
I don't need the Live DVD : This computer run with mind 18. I can run a chroot if you need.
The file is here : http://troumad.org/OOo/journal.txt
Comment 4 Marja Van Waes 2017-03-07 21:58:39 CET
(In reply to Bernard SIAUD from comment #3)
> I don't need the Live DVD : This computer run with mind 18. I can run a
> chroot if you need.
> The file is here : http://troumad.org/OOo/journal.txt

At first sight, there are _26_ Kernel Call Traces, 10 of them preceded with 
"kernel: irq 16: nobody cared (try booting with the "irqpoll" option)"

Can you try to boot that system again, after adding " irqpoll" (without the "")  to the kernel options in grub?

CC'ing the kernel and driver maintainers.

@ kernel maintainers

Please reassign to yourself if it's really for you :-)

CC: (none) => kernel

Comment 5 Bernard SIAUD 2017-03-08 13:55:09 CET
http://troumad.org/OOo/journal1.txt after the first mode
http://troumad.org/OOo/journal2.txt after the recovery mode

I have do 'e' in the line "mageia" in the grub. Il have placed "irqpoll" before resume. It's good ?


Not good. I have photograph the screen.

After, I try with recovery mode. Without option I can have a command shell after a long wait. But, in this shell, I don't have network. Now, I can have a shell after a long wait. But I have errors that appear on the screen. I have photograph the screen. I do "reboot". I can't reboot. I have photograph the screen.

Do you want the 3 photography ?
Comment 6 Thomas Backlund 2017-03-08 14:08:58 CET
There is a new bios and ec firmware for that system.

Please update those and try again...

Assignee: mageiatools => kernel
CC: (none) => tmb

Comment 7 Bernard SIAUD 2017-03-08 15:18:45 CET
It's hard to find how-to install the BIOS... Nothing in French in fr.msi.com. It's good for the headache.

Not good...http://troumad.org/OOo/journal3.txt 

I have just 7 lines in less error when booting.
the line with the irq 16, handlers, pcieport.
Should I reinstall mga6 sta2 with this new bios ?
Comment 8 Bernard SIAUD 2017-03-12 16:07:12 CET
I have update the bios. I have try with the xfce live.
It's not good.

normal : http://troumad.org/OOo/normal.png

with the 2st boot option http://troumad.org/OOo/irqpoll.png
After irqpoll, if I any key I have a prompt for login, but I can't login.

If I do irqpoll + the 2st option of boot I can login with root (no passwd).
I can have a dm with vesa. But, it's only for install mga6. I have network.
Comment 9 Bernard SIAUD 2017-03-19 11:30:15 CET
Now I can boot with the (recovery mode) and without X11.

This computer have a "GeForce 900M Series notebook", it's need bumblebee.
Mint use the nvidia driver. Mageia use intel.
I install x11-driver-video-nvidia-current, bumblebee, bumblebee-nvidia, libvirtualgl libturbojpeg0 libprimus ( https://www.mageialinux-online.org/wiki/installer-bumblebee-pour-les-cartes-optimus ).
But I can select "nvidia-361" : Mint use nvidia-361.

If I do "systemctl restart dm", the computer is blocked.
Comment 10 Rémi Verschelde 2017-03-22 14:19:24 CET
If you have an optimus laptop, you should configure the Intel card in XFdrake. Usually the Nvidia GPU is not connected to the monitor so you can't use the nvidia-current driver directly, you'll have to use bumblebee for that.
Comment 11 Bernard SIAUD 2017-03-22 18:35:10 CET
I don't know if this computer have optimus.

I have do a update. I think thqt drakx11 was different. I have choose driver intel, disable bumblebee and now it's work.

Say me if you wa,'t that I try a naw DVD or live DVD with this computer.
Comment 12 Marja Van Waes 2021-07-02 23:30:49 CEST
(In reply to Bernard SIAUD from comment #11)
> I don't know if this computer have optimus.
> 
> I have do a update. I think thqt drakx11 was different. I have choose driver
> intel, disable bumblebee and now it's work.

Closing then

Status: NEW => RESOLVED
Resolution: (none) => FIXED


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