Bug 8564

Summary: mageia 3 can't play any sound through AMD motherboard
Product: Mageia Reporter: salim salim <almusalimalmusalimah>
Component: RPM PackagesAssignee: Mageia Bug Squad <bugsquad>
Status: RESOLVED OLD QA Contact:
Severity: major    
Priority: Normal CC: mageia, marja11, thierry.vignaud
Version: 3Keywords: NEEDINFO
Target Milestone: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Source RPM: CVE:
Status comment:
Attachments: pacmd ls - RESULT
kcm_phonon result

Description salim salim 2012-12-31 21:37:19 CET
hello developers

i am proud these days that i bought an AMD motherboard that supporting the last 

products generations from AMD like veshira and so on

but the problem that facing me on this motherboard is 

mageia 2 cant become usable on this motherboard 

because i have faced a problem with Plymouth that make distro freeze in that point

so i reformat the hard disk with mageia 3

and i am happy that MGA 3 doesn't have that problem

but now when i tried to used it 

i realized that MGA 3 recognized all the chips on motherboard

but i cant hear any sound from pc speakers that using 7.1 audio connectors 

even when i am using hd cable i cant hear any thing from monitor's speakers 

=======================

so .... what is going on with MGA3 on this motherboard ????!!!!
Comment 1 Manuel Hiebel 2013-01-01 18:26:48 CET
is pulseaudio corretly set, etc ?
Comment 2 salim salim 2013-01-01 19:20:06 CET
distro comes with  just one library installed that used by pulseaudio but 

the strange thing here is..... it didnt even install pulseaudio itself

so i tried to do it and see if the problem will vanished 

but i got a negative result and return to beginning
Comment 3 Thierry Vignaud 2013-01-05 14:21:13 CET
what's the output of "lspcidrake -v|grep -i audio"?

Keywords: (none) => NEEDINFO
CC: (none) => mageia, thierry.vignaud

Thierry Vignaud 2013-01-05 14:21:22 CET

Summary: mageia 3 cant play any sound throgh AMD motherboard => mageia 3 cant play any sound through AMD motherboard

Thierry Vignaud 2013-01-05 14:21:41 CET

Summary: mageia 3 cant play any sound through AMD motherboard => mageia 3 can't play any sound through AMD motherboard

Comment 4 salim salim 2013-01-05 15:30:15 CET
=================================================================

snd_hda_intel   : ATI Technologies Inc|RV710/730 HDMI Audio [Radeon HD 4000 series] [MULTIMEDIA_AUDIO_DEV] (vendor:1002 device:aa38 subv:1682 subd:aa38)
snd_hda_intel   : ATI Technologies Inc|SBx00 Azalia (Intel HDA) [MULTIMEDIA_AUDIO_DEV] (vendor:1002 device:4383 subv:1565 subd:8224) (rev: 40)

=================================================================
Comment 5 Colin Guthrie 2013-01-06 16:16:09 CET
Can you make sure PulseAudio is running (ps aux | grep pulse) and assuming all is well there, also attach the results of "pacmd ls" (it's quite large so please do attach it).

Also, please let us know which desktop you are using as the method used to configure devices preferences changes depending on the desktop used (e.g. KDE is different to GNOME etc).

Rest assured that it's likely quite a simple one to fix :)
Comment 6 salim salim 2013-01-06 21:53:02 CET
Created attachment 3324 [details]
pacmd ls - RESULT

pacmd ls - RESULT
Comment 7 salim salim 2013-01-06 21:54:18 CET
oh yah the first command result is 

==============================================

mageia    1973  0.1  0.0 439816  6860 ?        S<l  23:41   0:00 /usr/bin/pulseaudio --start --log-target=syslog
mageia    2000  0.0  0.0  69112  2656 ?        S    23:41   0:00 /usr/lib64/pulse/gconf-helper
mageia    2246  0.0  0.0  14200   972 pts/1    S+   23:42   0:00 grep --color pulse

==============================================
Comment 8 salim salim 2013-01-06 22:25:13 CET
forgot to say desktop is KDE
Colin Guthrie 2013-01-07 11:08:39 CET

Attachment 3324 mime type: application/octet-stream => text/plain

Comment 9 Colin Guthrie 2013-01-07 11:13:14 CET
OK, so you have two sound devices on your machine, one HDMI and one built in device (capable of 7.1 surround or digital output it seems, but currently in stereo duplex mode).

The next step will be knowing what is configured in KDE regarding device preferences.

You also need to make sure you have the appropriate drivers installed too.

So 
1) Please ensure you have task-pulseaudio installed. It'll make sure some basic stuff is included.
2) Run: PHONON_PULSEAUDIO_DEBUG=99 kcmshell4 kcm_phonon
3) Attach the debug generated here.
Comment 10 salim salim 2013-01-07 21:11:30 CET
=================

You also need to make sure you have the appropriate drivers installed too.

=================

sorry cant do that 

AMD already drop supporting HD 4350 in the last catalyst version

==============================================================================

the result for command is

===========================

kcmshell(32656)/kdeui (kdelibs): Session bus not found 
To circumvent this problem try the following command (with Linux and bash) 
export $(dbus-launch) 
KCrash: Application 'kcmshell4' crashing...
KCrash: Attempting to start /usr/lib64/kde4/libexec/drkonqi from kdeinit
sock_file=/root/.kde4/socket-mageia-3/kdeinit4__0
Warning: connect() failed: : No such file or directory
KCrash: Attempting to start /usr/lib64/kde4/libexec/drkonqi directly
drkonqi(32657)/kdeui (kdelibs): Session bus not found 
To circumvent this problem try the following command (with Linux and bash) 
export $(dbus-launch)

==============================================================================
Comment 11 Colin Guthrie 2013-01-08 10:15:17 CET
Unless otherwise stated, you should just run commands as your regular user, not as root. Please retry with your normal user.
Comment 12 salim salim 2013-01-08 12:37:04 CET
Could not find module 'kcm_phononexit'. See kcmshell4 --list for the full list of modules
Comment 13 salim salim 2013-01-08 12:42:32 CET
Could not find module 'kcm_phononexit'. See kcmshell4 --list for the full list of modules
Comment 14 salim salim 2013-01-08 12:44:23 CET
Created attachment 3339 [details]
kcm_phonon result

kcm_phonon result
Colin Guthrie 2013-01-08 12:49:27 CET

Attachment 3339 mime type: application/octet-stream => text/plain

Comment 15 Colin Guthrie 2013-01-08 13:05:35 CET
It's just "kcm_phonon", not "kcm_phononexit", but you seem to have realised that now :)

The priority lists show that the Analog sound device is the default, not the HDMI.

If you want the HDMI to be default you need to configure things appropriately to order it above the "Built-in Audio Analog Stereo" (and make sure it applies for all categories).

That said, you appear to have attempted to test the sound on the HDMI (presumably via the test button in the configuration pane). I presume this didn't work for you?

Can I ask what phonon backend you are using? Is it gstreamer or vlc? Do you have all the relevant plugins installed? The fact that PA wasn't installed initially makes me worried that it's simply a package selection issue. e.g. maybe not all gstreamer plugins are installed to play all media types.

Do you have speakers plugged into the analog sound card? I'd make sure you have those plugged in first.

Also if you are using 7.1 speakers here make sure you pick a 7.1 Configuration Profile (you can do this on the second tab in the kcm by selecting "Analog Surround 7.1 Output + Analog Stereo Input") and ensure that all speakers are hooked up/plugged in correctly.

Hope this helps, but it's really hard to debug remotely. It should all work fine I suspect, although there could still be issues with that particular h/w.
Comment 16 salim salim 2013-01-09 14:26:21 CET
Phonon is using Gstreamer 

but there is no any problem playing sounds when the 7.1 connectors are the default one

===============================

i tried to force phonon to use HDMI by making it the first device on phonon devices list

but nothing happened

so i forced it from pulseaudio by disabling 7.1 connector driver

but nothing happened either

===============================

oh man what a mess when you using to sound server at the same time

===============================

will i face the same problem if i try another envieronment

i should try now E17 if it can solve this
Comment 17 Marja Van Waes 2014-05-13 10:56:15 CEST
@ salim salim


Sorry, it seems no one found time to comment on your reply from 16 months ago :-/

Do you still have the same problem with current cauldron?

CC: (none) => marja11

Comment 18 Marja Van Waes 2014-05-13 10:58:28 CEST

> 

> 
> Do you still have the same problem with current cauldron?

Ah, I now see you weren't using cauldron.

Do you still have the problem with Mageia 4, then?

Version: Cauldron => 3

Comment 19 Marja Van Waes 2015-03-31 16:06:05 CEST
Mageia 3 changed to end-of-life (EOL) status 4 months ago.
http://blog.mageia.org/en/2014/11/26/lets-say-goodbye-to-mageia-3/ 

Mageia 3 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of Mageia
please feel free to click on "Version" change it against that version of Mageia
and reopen this bug.

Thank you for reporting this bug and we are sorry it could not be fixed.

--
The Mageia Bugsquad

Status: NEW => RESOLVED
Resolution: (none) => OLD