Bug 8183

Summary:	Unable to setup the scanner on a HP Photosmart 5524
Product:	Mageia	Reporter:	Pierre Jarillon <jarillon>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED INVALID	QA Contact:
Severity:	normal
Priority:	Normal	CC:	dan
Version:	2
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:		CVE:
Status comment:

Description Pierre Jarillon 2012-11-22 20:02:27 CET

With MCC, the HP Photosmart printer is enabled correctly.
Hpaio, xsane and xsane-gimp are installed.

During the installation of the printer, the recommended type is HP-Photosmart-5510d because the HP 5524 is not listed.
Hp-setup find no scanner and the scanner cannot be used.

As it is not possible to wait Mageia3, an update of the HP software is needed for Mageia2.

Comment 1 Pierre Jarillon 2012-11-22 20:10:18 CET

# scanimage -L
found USB scanner (vendor=0x03f0 [HP], product=0xb111 [Photosmart 5520 series]) at libusb:001:007
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

Comment 2 Dan Fandrich 2013-07-22 22:48:01 CEST

The HP 5524 isn't listed as a supported scanner 
http://www.sane-project.org/sane-mfgs.html#Z-HEWLETT-PACKARD  Most of the Photosmart series are listed there explicity as "Unsupported". Unfortunately, if a device isn't supported by the upstream project, there's nothing we can do in the distribution to overcome that. I suggest looking at the Reporting Unsupported Scanners and Adding more information section of http://www.sane-project.org/contrib.html and contacting the SANE project with the information you have on the scanner. If an existing driver can't be modified, and you have lots of patience, you may be able to find a sympathetic developer and help him to write a new driver!

Status: NEW => RESOLVED
CC: (none) => dan
Resolution: (none) => INVALID