Bug 7799

Summary:	DVD installation seems to try to connect again and again after noticing the network was not found.
Product:	Mageia	Reporter:	Henri de Solages <fiable>
Component:	Installer	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED OLD	QA Contact:
Severity:	major
Priority:	Normal	CC:	rwobben, thierry.vignaud
Version:	Cauldron	Keywords:	NEEDINFO
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:	drakx-installer-stage2	CVE:
Status comment:

Description Henri de Solages 2012-10-15 11:11:00 CEST

Description of problem:
I tried installed Mageia from DVD, choosing FTP as secondary source. The installer answered the connexion couldn't be found, but asked me to choose a mirror! As soon as I add clicked on "ru" (Russia), I got a white screen (except from the left column) without be given the possibility to choose any Russian server, and, after a few minutes, the installer asked me again for secondary source, and I answered there was none. The installation waited several quite long for several packages, and eventually froze after several hours.
I tried again, choosing HTTP as secondary source, and got the same symptom, except that, that time, I could choose the default American server, and that I stopped before complete freezing.
I tried a third time, choosing no secondary source, and it worked as expected.
I seems that the installer doesn't take into account the fact that it couldn't find the network, and try to connect again and again, but I have no proof of this.

Version-Release number of selected component (if applicable):
Mageia 2

How reproducible:
I tried twice.

Steps to Reproduce:
1. Download Mageia 2 x86_64 DVD.
2. Burn the image on a DVD.
3. Insert the DVD on a computer.
4. Reboot.
5. Choose to install Mageia.
6. Choose not to use the existing partitions but to erase everything.
7. Choose Mongolia as first language, British English, French, Spanish and
Greek as secondary languages.
8. Choose to update the packages at installation.
9. Choose HTTP or FTP as secondary source of packages.

Thierry Vignaud 2012-10-15 16:58:38 CEST

CC: (none) => thierry.vignaud
Source RPM: (none) => drakx-installer-stage2

Comment 1 Manuel Hiebel 2012-10-27 23:39:16 CEST

>couldn't find the network, and try to connect again and again, but I have no
>proof of this.

you could provide the file /root/drakx/report.bug.gz as an attachment

Keywords: (none) => NEEDINFO

Comment 2 Henri de Solages 2012-11-03 04:30:49 CET

When and how to get this file?

Comment 3 Thierry Vignaud 2012-11-06 11:35:41 CET

This file is in /root/drakx/report.bug.gz on the installed system and is generated at install time.
At install time, it's in /mnt/root/drakx/report.bug.gz after the partitionning step.
Before, it's in /tmp/ddebug.log (well technically this one is the master log file that got synced regularly to /root/drakx/).

Comment 4 Henri de Solages 2012-11-06 19:41:25 CET

Thank you. But at that time, I don't have internet access (which is part of the problem), and I think a flash won't get mounted automatically. So, practically, how to get copy of any file?

Comment 5 Thierry Vignaud 2012-12-11 15:36:08 CET

if you run the "bug" command on the second terminal (alt+ctrl+f2) after you got stuck, it'all automatically mount any USB key it found in order to copy this file on it.

Comment 6 roelof Wobben 2013-01-07 09:40:24 CET

@Henri : Could you give a respons to comment 5 otherwise we have to close this bug

CC: (none) => r.wobben

Comment 7 Henri de Solages 2013-01-07 09:54:54 CET

I don't have any computer to install Mageia on for the moment, nor do I have extra (not for production) computer. I'll try when this need will happen again.

Comment 8 Samuel Verschelde 2013-08-27 13:03:57 CEST

Setting version to cauldron, since we can't fix an older installer. When you test next time, please test with a recent installer (latest today is Mageia 4 alpha 1).

Version: 2 => Cauldron

Comment 9 Dick Gevers 2014-11-28 16:34:50 CET

Sorry not answered for nearly 2 years so closing as old. When seen with current installer (5beta1 or higher) please reopen and change whiteboard accordingly. Thanks.

Status: NEW => RESOLVED
Resolution: (none) => OLD