Bug 7784

Summary:	no confirmation after money donation
Product:	Websites	Reporter:	Guillaume Lang <tux>
Component:	www.mageia.org	Assignee:	Atelier Team <atelier-bugs>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	Normal	CC:	marja11, rdalverny, sysadmin-bugs
Version:	trunk
Target Milestone:	---
Hardware:	All
OS:	Linux
Whiteboard:	OK
Source RPM:		CVE:
Status comment:

Description Guillaume Lang 2012-10-13 13:35:45 CEST

After making a wire transfer, there is no way to know if everything went fine. Combined to the lack of update on the donation page, this gives the impression that the money just disappeared and does not encourage to donate again. There are at least two ways to address the issue:
* update the donation page.
* even better: support the presence of an email address in the 'comment section' of the wire transfer, or some equivalent solution.

Basically: Please give some sort of feedback, no matter how brief!

Thanks a lot!

How reproducible:
Tried once (again next year!).

Steps to Reproduce:
1. Donate.
2. Profit?

Comment 1 Romain d'Alverny 2012-10-15 19:30:40 CEST

Thanks for the feedback. Agreed, there's a lot to do on the donation/report page and to confirm people for their donation.

The donation page is not updated often, however the financial report is, on a monthly basis (except this month where I am slipping a bit).

The culprit here is to find the least effort/best feedback solution, because we're a bit short on time/people to develop the donation scripts (through Paypal and wire and checks, and all that).

CC: (none) => rdalverny
Whiteboard: (none) => OK

Comment 2 Guillaume Lang 2012-11-10 13:56:32 CET

Thanks for your answer. As I understand it, the average donation is rather large (50 euros or so ?). Full automation would be nice, but is it entirely unreasonable to send emails manually? I am fully aware that no matter how quick that is, someone must still spend time doing this. I just wish to put the situation in perspective with that of NGOs, where managing donations is a significant part of the work (not to mention the budget). My impression from afar is that donations are not considered a priority for Mageia, which may end up losing money for the project. Following on the habit of buying regularly the Powerpack to show support for Mandrake/Mandriva, I was firmly planning to give money every year to Mageia, but now I am not so sure anymore and that's very frustrating considering how nice a job you guys did with the distro.

Comment 3 Marja Van Waes 2012-11-10 22:19:55 CET

(In reply to comment #0)
> After making a wire transfer, there is no way to know if everything went fine.

It is possible to ask ;). I've done that, when I had doubts, and both Romain d'Alverny (the current treasurer) and Damien Lallement (the former treasurer) replied within very reasonable time (1~4 days).

Of course confirming should be done without asking. It is good you wrote this bug report.

However, the volunteers who can make that happen have a large workload, unfortunately including tasks that are even more urgent than fixing this. 

Maybe you'd like to consider contributing some of your time and talents to one of our teams https://wiki.mageia.org/en/Contributing 
You would undoubtedly make a difference :)

The more hands we have on deck, the less the workload for each of us will be and the sooner this bug will get fixed :)

CC: (none) => marja11

Comment 4 Manuel Hiebel 2013-10-29 19:34:49 CET

this is fixed now, http://svnweb.mageia.org/treasurer/tools/send-thanks-email?revision=90&view=markup
and http://treasurer.mageia.org/

Status: NEW => RESOLVED
CC: (none) => sysadmin-bugs
Resolution: (none) => FIXED