Bug 7698

Summary: Installation Stalls Trying to Access Floppy Drive using Dual Arch. CD-ROM
Product: Mageia Reporter: Jeffrey Bruton <jeffreybruton>
Component: InstallerAssignee: Mageia Bug Squad <bugsquad>
Status: RESOLVED FIXED QA Contact:
Severity: critical    
Priority: Normal    
Version: Cauldron   
Target Milestone: ---   
Hardware: i586   
OS: Linux   
Whiteboard: 3alpha1
Source RPM: CVE:
Status comment:

Description Jeffrey Bruton 2012-10-03 21:30:13 CEST
Description of problem:
First, this issue does not occur using the Mageia 2 Dual Arch. CD-ROM.  It works fine.
Using Mageia 3 Alpha 1 Dual Arch. CD-ROM, the installation stalls and loops over and over in what looks like its trying to access a floppy drive.  This occurred on a Dell C600 laptop.  I tried attaching a Dell brand USB floppy drive to the system and trying again with the same results.  The longest I waited for it to time out of this loop was about 30 minutes, so to me it never timed out and had to be power cycled.  The last working screen you see of the install GUI is the License Agreement screen.  After choose Accept and you press Next in that screen the installer loads the hd controller driver and after that is when the loop starts.  At this point there is no text in the right pane of the install GUI but the mouse cursor still works.  When in this loop the various consoles showed:

F7 Console (Normal Install GUI) -  Normal left pane (one that doesn't change text but shows various stall steps progress).  Right pane blank.  After going to the other consoles, when you come back to this one the screen has no text at all.  The two "panes" are still a bit visible as the right side pane (the one that changes text as the install proceeds) is a really light blue/gray.  The left pane is white.  No text or graphic on the screen at all.

F4 Console - Loops over and over displaying the two lines below with the "changing number" (formatted in XXX.XXXXXX) changing for each additional time it is displayed:
<3>[ XXX.XXXXXX] end_request: I/O error dev fd0, sector 0
<3>[ XXX.XXXXXX] Buffer I/O error on device fd0, logical block 0

F3 Console - Sitting at a blinking cursor with the last line displayed:
* running: mount -t ext4 UUID=6792d03c-8eeb-4c03-bb5a-6afbc5367d7c /tmp/inspect_tmp_dir -o ro

F2 Console - Sitting at a blinking cursor at the # prompt.  Line above:
DrakX v14.43

F1 Console - Sitting at a blinking cursor with the last line displayed:
Entering step 'Installation class' 


Version-Release number of selected component (if applicable):


How reproducible:
Always


Steps to Reproduce:
1.  Boot Dell C600 laptop off Mageia-3-alpha1-dual-CD.
2.  Proceed with install by selecting language and accepting License Agreement.
3.  After pressing the Next button in the License Agreement install screen, small dialog box appears detailing which hd controller driver it is loading.
4.  After loading of hd controller driver, right install screen pane goes blank and system is in the above mentioned loop and must be power cycled.
Comment 1 Jeffrey Bruton 2012-11-04 02:25:38 CET
Same problem using Mageia 3 Alpha 2 Non-Free Network Installer

Severity: normal => critical

Comment 2 Jeffrey Bruton 2012-11-19 06:38:34 CET
Well Done!

Issue does not occur with Dual Arch CD-ROM of Mageia 3 Alpha 3.  Will mark as resolved when I have a chance to check the Non-Free Network Installer.

Thanks
Jeffrey Bruton
Comment 3 Manuel Hiebel 2012-11-20 23:19:15 CET
well it should work as it the same code.

Status: NEW => RESOLVED
Resolution: (none) => FIXED
Source RPM: Mageia-3-alpha1-dual-CD.iso => (none)
Whiteboard: (none) => 3alpha1

Comment 4 Jeffrey Bruton 2012-11-21 00:38:10 CET
Manual:

No offense but I've been in the software industry for far too long to assume anything like "well it should work as it the same code".

I didn't mark this as Resolved.  I assume you marked this Resolved because you tested both installs on the box the bug was entered about.  If not please put the status back to what it was previously.

Thanks very much
Jeffrey Bruton
Comment 5 Manuel Hiebel 2012-11-21 00:53:41 CET
as you want :)

Status: RESOLVED => REOPENED
Resolution: FIXED => (none)

Comment 6 Jeffrey Bruton 2012-11-22 03:50:17 CET
Thanks Manuel.

Network Installer has been verified as working correctly also.

Thanks
Jeffrey Bruton

Status: REOPENED => RESOLVED
Resolution: (none) => FIXED