Bug 7506

Summary:	hplip binary driver installation fails for certain printers
Product:	Mageia	Reporter:	Brett Ginsburg <zekeb>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED DUPLICATE	QA Contact:
Severity:	major
Priority:	Normal	CC:	doktor5000, marcello.anni
Version:	2
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
URL:	https://forums.mageia.org/en/viewtopic.php?f=24&t=3377&p=25888#p25888
Whiteboard:
Source RPM:	hplip 3.12.4	CVE:
Status comment:
Attachments:	Printing debug output

Description Brett Ginsburg 2012-09-17 17:34:37 CEST

Description of problem:
Binary driver installation fails for my HP Color LaserJet cm2320fxi printer
Installation of a LaserJet 2200D succeeds

Version-Release number of selected component (if applicable):
hplip 3.12.4

How reproducible:
Install hplip and dependencies
Install hplip-gui (for setup)

Steps to Reproduce:
1. run hp-setup
2. find cm2320fxi model printer
3. <NEXT>
4. Radio box => Download and install plug-in
5. Accept license agreement
6. Plug-in installation successful!  <OK>
7. New box pops up:

"The printer you are trying to setup requires a binary driver plug-in and it failed to install.
Please check your internet connection and try again.
Visit http://hplipopensource.com for more infomation"

8. try to install using hp-plugin
9. Repeats steps 4-6 above
10. Try again to use hp-setup to add cm2320fxi printer (steps 1-7 repeat)

Major problem because this renders HP printers unusable.

This printer worked in kernel <=3.3.6 using the steps described above.

Comment 1 Brett Ginsburg 2012-09-17 23:29:34 CEST

I posted this same information on Bug 5395 as it seems like mine is a duplicate.

I can run hp-plugin as root and the plugin installs with no errors.

If I run hp-setup, the printer is found and identified correctly, then hp-plugin runs, and I get a report of successful installation, but in debug mode I see this error:

hp-setup[24262]: debug: Unable to open file /var/lib/hp/hplip.state for reading.
hp-setup[24262]: debug: Plugin is not installed
error:  The printer you are trying to setup requires a binary driver plug-in and it failed to install.  Please check your internet connection and try again.  Visit  http://hplipopensource.com  for more infomation.

/var/lib/hp does not exist.

Comment 2 Brett Ginsburg 2012-09-17 23:35:23 CEST

Solved by creating /var/lib/hp as root.

Comment 3 Marcello Anni 2012-09-18 11:35:17 CEST

i have /var/lib/hp but the problem you described remains (hp laserjet 1018). the installation as root seems to go well, but when i plug the printer a new pop-up appears saying me to install the plugin. i have this issue since a lot of years

CC: (none) => marcello.anni

Comment 4 Brett Ginsburg 2012-09-18 15:42:01 CEST

Marcello, have you tried to delete /var/lib/hp/hplip.state then rerun hp-setup?

May be that hplip.setup is corrupt and needs to be rewritten.

Comment 5 Marcello Anni 2012-09-18 17:54:35 CEST

Created attachment 2817 [details]
Printing debug output

Nothing changed. i've used the debug option and i've attached the output. hope
it can be useful

Comment 6 Florian Hubold 2012-09-19 21:11:03 CEST

@Marcello: Please don't cross-post between different report for the same issue, makes things even harder to track ...

*** This bug has been marked as a duplicate of bug 5395 ***

Status: NEW => RESOLVED
CC: (none) => doktor5000
Resolution: (none) => DUPLICATE