| Summary: | Brother Printer DCP-J125 not found by Cups (related Bug 3698) | ||
|---|---|---|---|
| Product: | Mageia | Reporter: | David Taylor <list_7258> |
| Component: | RPM Packages | Assignee: | Florian Hubold <doktor5000> |
| Status: | RESOLVED FIXED | QA Contact: | |
| Severity: | normal | ||
| Priority: | Normal | CC: | dmorganec, doktor5000, john |
| Version: | Cauldron | ||
| Target Milestone: | --- | ||
| Hardware: | x86_64 | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Source RPM: | CVE: | ||
| Status comment: | |||
| Attachments: |
extract from /log/messages when usb reconnected
DCP-J125 cups error log DCPJ125 messages log messages log as requested rpm and service cups commands extract from log messages after printer recognised Cups status after printer recognised |
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John Rye
2012-03-12 04:36:56 CET
CC:
(none) =>
john
Manuel Hiebel
2012-03-12 18:28:00 CET
Attachment 1727 mime type:
text/x-log =>
text/plain Could you please unplug your printer, open a terminal, and as root do: tailf /var7log/messages then plugin the printer, and post the output here. Also please attach /var/log/cups/error_log and /etc/cups/printers.conf CC:
(none) =>
doktor5000 (In reply to comment #1) > tailf /var7log/messages sorry for the typo, make that tailf /var/log/messages Created attachment 1832 [details]
DCP-J125 cups error log
Created attachment 1833 [details]
DCPJ125 messages log
(In reply to comment #2) > (In reply to comment #1) > > > tailf /var7log/messages > > sorry for the typo, make that > > tailf /var/log/messages /etc/cups/printers.conf does not exist (In reply to comment #5) > /etc/cups/printers.conf does not exist This means the printer has not been setup yet, or not properly. I may have to take a look again how the brother proprietary drivers setup the printer, as my parents use one, but i think this should definitely exist or cups won't know about this printer. So for reference, you installed the brother drivers for this one, available at http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/download_prn.html#DCP-J125 ? Please show the output of rpm -qa | grep dcpj125 Also, for the messages log, seems you plugged the offline printer? Sorry for not being more precise, but you need the printer to be switched on for that, otherwise the computer won't recognize anything. Please do this again (and sorry for any inconveniences this might have caused) and attach the resulting log. Status:
NEW =>
ASSIGNED Please also post the output (as root) of service cups status and service cups restart (In reply to comment #6) > (In reply to comment #5) > > /etc/cups/printers.conf does not exist > > This means the printer has not been setup yet, or not properly. I may have to > take a look again how the brother proprietary drivers setup the printer, as my > parents use one, but i think this should definitely exist or cups won't know > about this printer. > > So for reference, you installed the brother drivers for this one, available at > http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/download_prn.html#DCP-J125 > ? yes > > Please show the output of > rpm -qa | grep dcpj125 Attached > > Also, for the messages log, seems you plugged the offline printer? Sorry for > not being more precise, but you need the printer to be switched on for that, > otherwise the computer won't recognize anything. Please do this again (and > sorry for any inconveniences this might have caused) and attach the resulting > log. Created attachment 1838 [details]
messages log as requested
I unplugged/plugged in twice for this log
Created attachment 1839 [details]
rpm and service cups commands
Dexter, can you please have a look here? Seems some cups problem in cauldron, also confirmed by JohnR (doc team member). CC:
(none) =>
dmorganec Following updates this morning I now have the printer recognized but not printing. Attached are messages log and output of service cups status Created attachment 1875 [details]
extract from log messages after printer recognised
Created attachment 1876 [details]
Cups status after printer recognised
After doing updates today ( first chance in several days) the printer is now accepting jobs. Thank you all. Closing as fixed, then. Thanks for your feedback :) Status:
ASSIGNED =>
RESOLVED |
Created attachment 1727 [details] extract from /log/messages when usb reconnected Printer does not receive a job when sent to it. Printer disconnected, both power and usb. When reconnected messages indicates that there is no CUPS device. (see attachment)