Bug 3382

Summary:	Black print is tinged with green on HP Officejet Pro 8000 printer
Product:	Mageia	Reporter:	Martin Foster <mageia>
Component:	RPM Packages	Assignee:	Florian Hubold <doktor5000>
Status:	RESOLVED DUPLICATE	QA Contact:
Severity:	major
Priority:	Normal	CC:	doktor5000, marja11
Version:	1
Target Milestone:	---
Hardware:	i586
OS:	Linux
Whiteboard:
Source RPM:	hplip-3.11.7-1.2.mga1.src.rpm	CVE:
Status comment:
Attachments:	Copy of my /etc/cups/printers.conf Copy of my /var/log/cups/error_log

Description Martin Foster 2011-11-18 09:51:56 CET

Description of problem: 
All black print is tinged with green.

Version-Release number of selected component (if applicable):
hplip-3.11.7-1.2.mga1.rpm

How reproducible:
Print any document which contains black text. It can be seen very clearly by following the steps below:

Steps to Reproduce:
1. Go to MCC -> Hardware -> Set up the printer(s), the print job queues
2. Right-click the printer icon
3. Select "Properties"
4. Click on the "Print Test Page" button

The green tinge can be clearly seen on the vertical black strip to the right of the colour-wheel on the test page.

Comment 1 Manuel Hiebel 2011-11-18 21:57:16 CET

Hi, thanks for reporting this bug.
Can you attach: 
/etc/cups/printers.conf 
/var/log/cups/error_log

Keywords: (none) => Triaged
Assignee: bugsquad => supp

Comment 2 Martin Foster 2011-11-19 10:09:19 CET

Created attachment 1084 [details]
Copy of my /etc/cups/printers.conf

This is my /etc/cups/printers.conf file as requested.

Comment 3 Martin Foster 2011-11-19 10:11:34 CET

Created attachment 1085 [details]
Copy of my /var/log/cups/error_log

This is a copy of my /var/log/cups/error_log as requested.

Comment 4 Martin Foster 2011-11-19 14:59:51 CET

Since filing my bug report, I've done a "Cauldron" install on a seperate partition and I see that it's using a later version of hplip (3.11.10) and a later version of cups (1.4.8). After installing the printer and printing the test page, there is NO green tinge on black and everything works perfectly. Perhaps it might be a good idea if hplip and cups could be back-ported to Mageia 1.

Comment 5 Florian Hubold 2011-11-23 16:13:33 CET

No, sorry that is not really possible. It would require backporting of at least ghostscript and hplip, maybe even cups. This can't be done without introducing other regressions and is just a bit too much IMHO. FWIW, this is caused by upstream bugs/regressions in ghostscript, please see for reference:

https://bugs.mageia.org/show_bug.cgi?id=2463
https://bugs.launchpad.net/hplip/+bug/885246
http://bugs.ghostscript.com/show_bug.cgi?id=691922

If you got a spare box / VM available you should be able to to a basic cauldron install there and use this as print server.

*** This bug has been marked as a duplicate of bug 2463 ***

Keywords: Triaged => (none)
Status: NEW => RESOLVED
CC: (none) => doktor5000
Resolution: (none) => DUPLICATE
Assignee: supp => doktor5000

Comment 6 Marja Van Waes 2012-02-08 10:36:50 CET

@ Martin

In case you don't read mails about bugs you're cc'ed in, and thus missed the requests in bug 2463:

can you please answer in bug 2463 whether the packages mentioned here https://bugs.mageia.org/show_bug.cgi?id=2463#c16 solve the green tinge while printing black for you?

@ Florian

you're not in the cc of bug 2463 (I'll put you in it)
please tell there which regressions you expect

CC: (none) => marja11

Comment 7 Martin Foster 2012-02-08 11:40:48 CET

I do actually read the emails but the reason why I haven't responded yet is that "real life" is getting in the way. Hopefully, I'll make the time to look at this later today and then respond. Thanks for your understanding :-)

Comment 8 Marja Van Waes 2012-02-08 11:49:28 CET

Thanks, Martin, and if you don't find time: no problem :)