Bug 32370

Summary: After install, boots once, on second boot after login becomes unresponsive, no video then computer reboots spontaneously
Product: Mageia Reporter: jeff deifik <jeff>
Component: InstallerAssignee: Mageia Bug Squad <bugsquad>
Status: NEW --- QA Contact:
Severity: normal    
Priority: Normal    
Version: 9   
Target Milestone: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Source RPM: CVE:
Status comment:

Description jeff deifik 2023-10-11 00:37:16 CEST
Description of problem:
I am doing a fresh install of mageia 9 64 bit, UEFI on a computer with an epyc milan, 128gb of ram, and a nvidia p400 graphics card.
The computer used to run mageia 8 without issue.

I configure mageia to not start graphics at boot.
I am using the open source graphics driver.
After install, I get the normal boot process, I log in, start graphics with startx, configure mirrors, and update all software.
Then I reboot.

When booting, there is absolutely no video output until I get a login prompt.
When I log in, the screen goes blank. After a few minutes, the computer reboots.
I can't get any access to the computer to examine logs or anything.

Version-Release number of selected component (if applicable):


How reproducible:
Pretty reproducible. Before today, some times I wan unable to log in the first time, and sometimes there was no graphics output.
I have done fresh install at least 8 times.


Steps to Reproduce:
1. Do a fresh install
2. Boot mageia
3. Reboot, and computer becomes unusable
jeff deifik 2023-10-11 00:37:47 CEST

Summary: After install, boots once, on second boot after login becomes unresponsive, no video then computer reboots => After install, boots once, on second boot after login becomes unresponsive, no video then computer reboots spontaneously

Comment 1 jeff deifik 2023-10-11 00:39:57 CEST
The computer was running mageia 9 without incident until about a week ago.
I booted mageia, and updated it, which got a new version of glibc. Then it couldn't boot it again.

I was thinking the issue may have something to do with the mageia servers being down, but I tried today, and though I could boot the first time and update the system, I couldn't do anything after a second boot.
Comment 2 katnatek 2023-10-11 01:36:17 CEST
Try the tips on https://wiki.mageia.org/en/Mageia_9_Errata#Nvidia
Comment 3 jeff deifik 2023-10-13 23:08:09 CEST
I tried installing mageia 8. I was able to boot and update everything, but when I rebooted, I was unable to get to a login prompt.

I tried installing kubuntu 23.10. I never got to an interactive prompt; it just hung.

I tried installing mageia 9 using the framebuffer video driver. I was able to boot, and update everything. When I rebooted, I didn't get any booting video.

I can run live distros such as knoppix 9.1

My graphics card is a nvidia quadro P400, which is almost the same as a geforce 1030. It is of the Pascal generation.
Comment 4 katnatek 2023-10-13 23:33:47 CEST
Try after install disable mandriva-everytime in Mageia Control Center -> System -> Manage System services
Then update and reboot
The service autodetect hardware and maybe is changing your graphic configuration
Comment 5 jeff deifik 2023-10-14 00:02:59 CEST
I stopped mageia-everything.
I un-checked the box which I presume disabled it from starting at boot.

I rebooted. I was able to login, but as soon as I did, there were some video artifacts and I was unable to type anything.

I rebooted, and while booting there were some video artifacts and no boot progress.

I have another machine, which has the previous generation supermicro motherboard (H11SSL-i), the previous generation epyc rome processor, 128gb of ram and a nvidia quadro k420 video card. It is running mageia 9 without issue.

I am currently running windows 10 on the computer which is unable to run mageia 9, without issue.
Comment 6 jeff deifik 2023-10-14 18:25:22 CEST
I have successfully installed mageia 8 and it is fully updated, and works great.
It is likely that rather than doing a fresh install of mageia 9, I did an update to get mageia-9 on my system previously.

When I do a fresh install of mageia 9, I can boot it up once, but after that, I am unable to start mageia 9. No graphics of the bouncing ball, and when I press <esc> no kernel messages.

When I do a fresh install of kubuntu 23.10, the install is uneventful. When I boot, I can enter my username, but the system becomes unresponsive after that.

The only change I made to my system was to remove a usb 3.2 gen 2 card made by inateck, model KU 5211. It is possible it was not in my system when I originally installed mageia 8 successfully.

I suspect there may be some kernel issue that allows me to run mageia 8, but not mageia 9. I plan on running mageia 8 as long as it gets updates.
Comment 7 katnatek 2023-10-14 20:00:07 CEST
(In reply to jeff deifik from comment #6)
> I have successfully installed mageia 8 and it is fully updated, and works
> great.
> It is likely that rather than doing a fresh install of mageia 9, I did an
> update to get mageia-9 on my system previously.
> 
> When I do a fresh install of mageia 9, I can boot it up once, but after
> that, I am unable to start mageia 9. No graphics of the bouncing ball, and
> when I press <esc> no kernel messages.
> 
> When I do a fresh install of kubuntu 23.10, the install is uneventful. When
> I boot, I can enter my username, but the system becomes unresponsive after
> that.
> 
> The only change I made to my system was to remove a usb 3.2 gen 2 card made
> by inateck, model KU 5211. It is possible it was not in my system when I
> originally installed mageia 8 successfully.
> 
> I suspect there may be some kernel issue that allows me to run mageia 8, but
> not mageia 9. I plan on running mageia 8 as long as it gets updates.
If you decide to switch again to mageia 9, after the update in the boot menu select advanced options and boot with the old kernel