Bug 32325

Summary:	gscan2pdf unable to access network HP scanner
Product:	Mageia	Reporter:	Thomas Andrews <andrewsfarm>
Component:	RPM Packages	Assignee:	David GEIGER <geiger.david68210>
Status:	REOPENED ---	QA Contact:
Severity:	normal
Priority:	Normal	CC:	fri
Version:	9
Target Milestone:	---
Hardware:	All
OS:	Linux
Whiteboard:
Source RPM:	gscan2pdf-2.13.2-1.mga9.src.rpm	CVE:
Status comment:
Attachments:	screenshot of an error message from gscan2pdf

Description Thomas Andrews 2023-09-27 06:11:06 CEST

Description of problem:

Whenever gscan2pdf attempts to access the scanner of my networked HP Envy Photo 7858 an error message pops up that it is unable to do so. The message seems to indicate that gscan2pdf is trying to access the scanner through usb, but I'm not sure about that. I will attach a screenshot of the message.

I only have the one scanner, so I can't say if it fails with other brands of scanner, or just HP. The scanner is only connected through wifi, though it *can* be used with usb. 

Other applications, xsane, xscanimage, document scanner, have no problem accessing the scanner. If I use another application to do the scanning, then use gscan2pdf to stitch the images together, it works as it should.

Comment 1 Thomas Andrews 2023-09-27 06:12:40 CEST

Created attachment 14008 [details]
screenshot of an error message from gscan2pdf

Comment 2 Lewis Smith 2023-09-27 20:26:58 CEST

Thank you for the report. You answered important questions:
- this failure is only for gscan2pdf, not shown by other scanning applications (thank goodness).
- if the scanner has already been accessed by another application, gscan2pdf sees it.

One more thing: can you say whether this problem is new with Mageia 9, and did not happen with Mageia 8.

Assigning anyway to DavidG, who maintains this pkg.

Assignee: bugsquad => geiger.david68210
Source RPM: (none) => gscan2pdf-2.13.2-1.mga9.src.rpm

Comment 3 Thomas Andrews 2023-09-28 02:50:56 CEST

I must be losing it. Yesterday it failed every time, and now today I can't get it to fail at all.

Closing as invalid. If it comes back I will reopen.

Status: NEW => RESOLVED
Resolution: (none) => INVALID

Comment 4 Thomas Andrews 2023-10-03 03:06:16 CEST

After installing the update from Bug 32335, the error is back. For now, it happens every time I open gscan2pdf. 

@Lewis: "- if the scanner has already been accessed by another application, gscan2pdf sees it."

This is not correct. What I meant was that if I create jpeg images with another scanning program, I can the load those images into gscan2pdf to stitch them together into a single pdf.

Resolution: INVALID => (none)
Status: RESOLVED => REOPENED

Comment 5 Morgan Leijström 2023-10-03 11:20:06 CEST

I have not used gscan2pdf ever before but now it fail, see Bug 32335#5

xsane, which I usually use, works.

CC: (none) => fri