Bug 32302

Summary:	Unable to add an ET-8500 printer (driverless)
Product:	Mageia	Reporter:	Fabrice Boyrie <fboyrie>
Component:	RPM Packages	Assignee:	Thierry Vignaud <thierry.vignaud>
Status:	NEW ---	QA Contact:
Severity:	normal
Priority:	Normal
Version:	9
Target Milestone:	---
Hardware:	All
OS:	Linux
Whiteboard:
Source RPM:	cups-2.4.6-1.mga9.src.rpm	CVE:
Status comment:

Description Fabrice Boyrie 2023-09-18 22:16:46 CEST

Description of problem:


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1. Launch system-config-printer
2. Search for network printer
3. Add the Epson printer

In the journal
: [CGI] Unable to create PPD file: Could not poll sufficient capability info from the printer (ipps://EPSON%20ET-8500%20Series._ipps._tcp.local/, ipps://EPSON0C8EBA.local:631/ipp/print) via IPP!
cupsd[1961179]: copy_model: empty PPD file
cupsd[1961179]: [Client 69] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/EPSON-ET-8500-Series) from localhost.

On an Ubuntu 22.04 it works.
I ve tried via dns SD, ipp, ipps and appsocket: no difference

Comment 1 Lewis Smith 2023-09-19 21:46:50 CEST

Thank you for the report, and sorry for the inconvenience it is causing.

Looking into this showed a couple of incomplete (missing links) guides about installing this printer for Linux, Fedora being the nearest to us. Puzzled about the 'driverless', because one is (or was) available.

For the record, from the Epson site:

Driver: found the link, but lost it & cannot re-find it... The driver was a generic one for loads of printers.

Print utility: https://download.ebz.epson.net/dsc/du/02/DriverDownloadInfo.do?LG2=EN&CN2=&DSCMI=150346&DSCCHK=86d6b8e760ae2b05360f26111dea12f6ab05f112

Scan2 : https://download.ebz.epson.net/dsc/du/02/DriverDownloadInfo.do?LG2=EN&CN2=&DSCMI=149667&DSCCHK=ca2b3a2c33de9373534ea40f279f65b5ee028d84

"after upgrading to LM21 Cinnamon, it automatically installed the printer, and just works and I now see "Driverless" mentioned when it prints or scans."

Assigning to tv who deals with CUPS issues.

Assignee: bugsquad => thierry.vignaud
Summary: Unable to add an ET8500printer (driverless) => Unable to add an ET-8500 printer (driverless)

Comment 2 katnatek 2023-09-19 21:55:51 CEST

(In reply to Lewis Smith from comment #1)
> Thank you for the report, and sorry for the inconvenience it is causing.
> 
> Looking into this showed a couple of incomplete (missing links) guides about
> installing this printer for Linux, Fedora being the nearest to us. Puzzled
> about the 'driverless', because one is (or was) available.
> 
> For the record, from the Epson site:
> 
> Driver: found the link, but lost it & cannot re-find it... The driver was a
> generic one for loads of printers.
>
Perhaps in this page
https://download.ebz.epson.net/dsc/search/01/search/searchModule

Comment 3 Fabrice Boyrie 2023-09-20 19:59:13 CEST

From 
http://support.epson.net/linux/Printer/LSB_distribution_pages/en/escpr2.php

I have downloaded a rpm package. With the rpm package installed now I can choose  epson-inkjet-printer-escpr2 1.2.6-1 instead of the driverless one

Now, system-config-printer accept to choose the driver, and I have the ink level.

But print does not works.
"cupsd[7908]: [Job 64] Print job was not accepted."

It does not works when uri is in dnsd and in ipps

If i switch to jetdirect socket://xxx:9100 it works.

Problem is solved for me, but I think it should be easier. And if i understand correctly, in the future cups will accept only driverless printing.