| Summary: | cups refuses to print to Brother HL-L2350DW when using a USB A to USB C converter (but works fine when the printer is connected to another system without needing a converter) | ||
|---|---|---|---|
| Product: | Mageia | Reporter: | w unruh <unruh> |
| Component: | RPM Packages | Assignee: | Mageia Bug Squad <bugsquad> |
| Status: | RESOLVED INVALID | QA Contact: | |
| Severity: | major | ||
| Priority: | Normal | CC: | doktor5000, marja11, rolfpedersen |
| Version: | 8 | ||
| Target Milestone: | --- | ||
| Hardware: | i586 | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Source RPM: | cups | CVE: | |
| Status comment: | |||
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Description
w unruh
2021-11-01 18:02:30 CET
> I have installed the Brother cups file hll2350dwpdrv-4.0.0-1.i386.rpm Did you not simply use (with the printer switched on) MCC-Hardware-Configure printing & scanning to add the printer, which searches for the driver among other things? I would try this to first clear the print queue, then remove/delete the printer; then re-Add it; it takes a moment to detect & recognise the connected device. The configuration finishes by offering a test print. Check (right-click its icon) that it is 'enabled', it should be anyway. I have found that stuck printers are brought back to life thus. Note also that there was a bug (I think fixed) about Mageia not recognising printers already powered on at bootup; i.e. turn them on afterwards! > on an older XPS13 machine, which has type A ports, the Brother printer works With the same version of Mageia? That would be significant. Hardware:
All =>
i586 Yes, the other machine was the same version Mageia 8. I will try the clearing and reinstalling. Am away for a time, signing off. Can someone else please pick this up? CC:
lewyssmith =>
(none) I've used Brother inkjet multifunction machines for many years because of, initially, their support of Linux. The process using Brother software for getting these machines to work has got much simpler, in part due to Mageia/Linux detection, scripts, kernel, configuration files etc. providing better out-of-the-box support, I think. While I've not used your type of machine and it might well be the Mageia Control Center is capable of setting it up, WRT Brother software, I've come to have relatively consistent, painless success with their "Driver Install Tool", which is a script, run in terminal, as root. What I find searching for your machine: https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=hll2350dw_us_eu_as&os=127 FWIW Rolf CC:
(none) =>
rolfpedersen I spoke too soon. although my clearing and reinstalling caused the printer to print, a couple of days later, the same problem resurfaced.(I am not printing that much). Again it keeps saying that cups is waiting for the printer to respond. So, cups is seeing the printer and getting information from it( as evidenced by lsusb) but when it tries to actually print, the printer goes dumb apparently. And yes, using Mageia 8 on another XPS13 9360 the printer works. The (maybe key) difference is that the xps13 9310 has only usbC/thunderbolt ports and so I have to use a usbc<->usba converter to plug in the printer. Re comment4-- I originally used the brother script to install the software. And that gave the original problem. I then used the Mageia install to install the brother scripts, and it worked at least once, but now has ceased working again. (In reply to w unruh from comment #5) > > And yes, using Mageia 8 on another XPS13 9360 the printer works. The (maybe > key) difference is that the xps13 9310 has only usbC/thunderbolt ports and > so I have to use a usbc<->usba converter to plug in the printer. There have been problems with such converters, but I don't know how to figure out which one would be good for your printer. You might want to ask in the forums, or, probably better, ask Brother which converter should be okay. I'll leave this report open for now, even if I don't at all see how the issue you have can be a Mageia problem. Summary:
cups refuses to print to Brother HL-L2350DW =>
cups refuses to print to Brother HL-L2350DW when using a USB A to USB C converter (but works fine when the printer is connected to another system without needing a converter) OK, I bought a new usb-C to usb-A converter,and now printing works. The one I used previously was a Dell supplied converter. Dell seems to have a very bad habit of suppling things that do not work, at least on Linux. On an older Dell xps13 I bought a Dell hub, and Linux also had trouble with it not working. I eventually "lost" it. It might be considered a Mageia (or Linux) problem as I would assume that the converter would work under Windows, although I have not tested it. Anyway, I suppose this should be closed as solved, although perhaps an errata would be in order. Thanks for the suggestion. (In reply to w unruh from comment #8) > OK, I bought a new usb-C to usb-A converter,and now printing works. > The one I used previously was a Dell supplied converter. Dell seems to have > a very bad habit of suppling things that do not work, at least on Linux. On > an older Dell xps13 I bought a Dell hub, and Linux also had trouble with it > not working. I eventually "lost" it. It might be considered a Mageia (or > Linux) problem as I would assume that the converter would work under > Windows, although I have not tested it. > > Anyway, I suppose this should be closed as solved, although perhaps an > errata would be in order. > Thanks for the suggestion. Thanks a lot for the feedback,, I'm glad you got it to work :-) I don't think listing bad converters, bad USB-keys, bad BIOSes and bad whatevers that weren't created by us, belong in our Erratas. CC'ing doktor5000 though, because I value his opinion on this Closing as invalid, because this wasn't a Mageia issue. Status:
NEW =>
RESOLVED |