Bug 29553

Summary:	cups internal error / timeout for various samsung printers (e.g. Samsung ML-2240)
Product:	Mageia	Reporter:	Phil Jones <philip-h-Jones>
Component:	RPM Packages	Assignee:	Thierry Vignaud <thierry.vignaud>
Status:	NEW ---	QA Contact:
Severity:	major
Priority:	Normal	CC:	davidwhodgins, doktor5000, fri, mageia, yvesbrungard
Version:	8	Keywords:	PATCH, UPSTREAM
Target Milestone:	---
Hardware:	All
OS:	Linux
URL:	https://github.com/OpenPrinting/cups/issues/171
Whiteboard:
Source RPM:	cups-2.3.3op2-1.mga8.src.rpm	CVE:
Status comment:

Description Phil Jones 2021-10-13 16:15:08 CEST

Under Mageia 7 this printer worked with no problems but under Mageia 8 it fails to print and eventually times out and then it prints a failure message.

Internal Error - False
POSITION : 0x1e6a2 ( 124578)
System : h6fwsim_snipe/x1_image
Line : 132
VERSION : SPL 5.07 06-27-2006

Note- This message is different every time, it sometime says Internal Error - Incomplete Session by Time Out

I have a Backup Disc of Mageia 7 which works perfectly o/k on the same PC. There appears to be a fix on https://github.com/OpenPrinting/cups/pull/160 for Cups 
I would be grateful if cups 2.3.3op2 1.mga8 x86_64 could be updated to cure this problem.

Comment 1 Florian Hubold 2021-10-13 17:17:06 CEST

FWIW, the pull request belongs to the upstream bugreport https://github.com/OpenPrinting/cups/issues/171

Source RPM: cups 2.3.3op2 1.mag8 x86_64 => cups-2.3.3op2-1.mga8.src.rpm
URL: (none) => https://github.com/OpenPrinting/cups/issues/171
Keywords: (none) => UPSTREAM
CC: (none) => doktor5000
Summary: Printer fails to print on Mageia8 but prints out on Mageia7 => cups internal error / timeout for various samsung printers (e.g. Samsung ML-2240)

Comment 2 Morgan Leijström 2021-10-13 20:38:33 CEST

Thank you for reporting

Assigning to registered maintainer

CC: (none) => fri
Hardware: x86_64 => All
Assignee: bugsquad => thierry.vignaud

Comment 3 Phil Jones 2022-01-07 12:43:18 CET

Just tried Cauldron and the printer seems to work o/k.

Comment 4 Morgan Leijström 2022-01-08 12:24:48 CET

So this is a regression from mga7, and Cauldron works. Just not mga8.

@packager: can the upstream patch be used on mga8, or update CUPS?

Keywords: (none) => PATCH

Comment 5 papoteur 2022-01-08 19:28:45 CET

Last cups update is 2.4.0 from 29 November 2021. Thus it includes this fix.
Should we apply only the patch or update to the last release ?

CC: (none) => yves.brungard_mageia

Comment 6 Morgan Leijström 2022-01-08 21:12:11 CET

To me, an unpatched upstream release version sounds best
- unless we need to alter it for some reason, up to the packager.

I will test either update on latest Canon UFRII driver, and Boomaga.

Comment 7 Dave Hodgins 2022-01-08 21:33:52 CET

Patching the existing version is preferred, in order to minimize the chances
of causing unexpected regressions that might impact systems where cups is
currently working in m8. However it's up to the packager to decide if patching
is too difficult compared to updating to a new version.

If a new version is used, it will need more thorough testing for regressions.

CC: (none) => davidwhodgins

Comment 8 Nicolas Lécureuil 2022-01-08 22:50:50 CET

yes, i would be for adding the patch: https://github.com/gentoo/gentoo/commit/8f6d1abb628f060426d6871edd65aa0ec70cee12

CC: (none) => mageia

Comment 9 Morgan Leijström 2022-01-09 14:50:14 CET

Yes that is wise.

I have myself had a printer driver failing after ghostscript update in Mageia 6, as Canon was using old unsupported commands... https://forums.mageia.org/en/viewtopic.php?f=24&t=4203&p=76700#p75161

Comment 10 Phil Jones 2022-08-16 15:57:40 CEST

As of today I am running a fully up to date Mageia 8 but the printer still doesn't work and the cups version is 2.3.3op2.

Comment 11 Phil Jones 2022-11-02 11:28:20 CET

Still no fix