| Summary: | Mouse "The G-LAB kult-helium" only works sometimes | ||
|---|---|---|---|
| Product: | Mageia | Reporter: | Eric Petit <surfzoid> |
| Component: | RPM Packages | Assignee: | Kernel and Drivers maintainers <kernel> |
| Status: | RESOLVED OLD | QA Contact: | |
| Severity: | major | ||
| Priority: | Normal | CC: | fri |
| Version: | 8 | ||
| Target Milestone: | --- | ||
| Hardware: | x86_64 | ||
| OS: | Linux | ||
| URL: | https://termbin.com/wywf | ||
| Whiteboard: | |||
| Source RPM: | CVE: | ||
| Status comment: | |||
| Attachments: | Screenshot of HardDrake showing mouse in keyboard section | ||
|
Description
Eric Petit
2021-07-15 20:51:33 CEST
cannot add screenshot, so here it is the link : https://i.imgur.com/o9VvPG1.png Created attachment 12862 [details] Screenshot of HardDrake showing mouse in keyboard section > cannot add screenshot You just click on the 'Add Attachment' link, and fill in the form starting with the file you want to upload. You can add any comment you like at the same time. I am doing this for you. CC:
(none) =>
lewyssmith Thanks you, I just see the size limit and think I will not be enough I did it for you; the size of the attachment is 110Kb. Is there something special about this "G-AB kult-helium" mouse? Please post the output of: $ inxi -J both when the mouse is working, and when it is not. (They may be the same). And if it stops working, post the output of: $ journalctl -b --no-hostname | grep mouse
Eric Petit
2021-07-16 20:34:23 CEST
Summary:
"The G-AB kult-helium" suport =>
"The G-LAB kult-helium" suport not really special, there is an button to change DPI on the fly. characteristics are here : https://the-g-lab.tech/produit/kult-helium-2/ output with mouse have light and infrared but no mou move and no clic : inxi -J USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0 Hub: 1-10:3 info: Microsoft Internet Keyboard Pro ports: 3 rev: 1.1 Device-1: 1-10.1:5 info: Microsoft Internet Keyboard Pro type: Keyboard,HID rev: 1.1 Hub: 1-11:4 info: Genesys Logic Hub ports: 4 rev: 2.0 Device-1: 1-11.1:7 info: Logitech Headset H340 type: Audio,HID rev: 2.0 Device-2: 1-12:6 info: Micro Star MYSTIC LIGHT type: HID rev: 1.1 Hub: 2-0:1 info: Full speed (or root) Hub ports: 8 rev: 3.0 unplug usb and replug, mouse come back : inxi -J USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0 Device-1: 1-9:17 info: USB OPTICAL MOUSE type: Mouse,Keyboard rev: 1.1 Hub: 1-10:3 info: Microsoft Internet Keyboard Pro ports: 3 rev: 1.1 Device-1: 1-10.1:5 info: Microsoft Internet Keyboard Pro type: Keyboard,HID rev: 1.1 Hub: 1-11:4 info: Genesys Logic Hub ports: 4 rev: 2.0 Device-1: 1-11.1:7 info: Logitech Headset H340 type: Audio,HID rev: 2.0 Device-2: 1-12:6 info: Micro Star MYSTIC LIGHT type: HID rev: 1.1 Hub: 2-0:1 info: Full speed (or root) Hub ports: 8 rev: 3.0 the Dell mouse is an old one i plug it, only when the new mouse stop to respond : journalctl -b --no-hostname | grep mouse juil. 16 18:54:42 kernel: mousedev: PS/2 mouse device common for all mice juil. 16 18:54:50 /usr/libexec/gdm-x-session[1529]: (==) NVIDIA(0): Silken mouse enabled juil. 16 18:54:51 /usr/libexec/gdm-x-session[1529]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0) juil. 16 18:55:26 /usr/libexec/gdm-x-session[10393]: (==) NVIDIA(0): Silken mouse enabled juil. 16 18:55:26 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0) juil. 16 18:56:10 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0) juil. 16 18:57:52 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device PixArt Dell MS116 USB Optical Mouse (/dev/input/mouse1) juil. 16 20:21:37 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0) juil. 16 20:32:58 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0) juil. 16 20:39:26 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0) juil. 16 20:46:43 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0) juil. 16 20:46:48 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device PixArt Dell MS116 USB Optical Mouse (/dev/input/mouse1) juil. 16 20:47:23 /usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0) lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 023: ID 4e53:5407 USB OPTICAL MOUSE
Bus 001 Device 024: ID 413c:301a Dell Computer Corp. Dell MS116 Optical Mouse
Bus 001 Device 006: ID 1462:7c82 Micro Star International MYSTIC LIGHT
Bus 001 Device 007: ID 046d:0a38 Logitech, Inc. Headset H340
Bus 001 Device 004: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 005: ID 045e:002b Microsoft Corp. Internet Keyboard Pro
Bus 001 Device 003: ID 045e:001c Microsoft Corp. Internet Keyboard Pro
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
lsusb.py
usb1 1d6b:0002 09 1IF [USB 2.00, 480 Mbps, 0mA] (xhci-hcd 0000:00:14.0) hub
1-3 413c:301a 00 1IF [USB 2.00, 1.5 Mbps, 100mA] (PixArt Dell MS116 USB Optical Mouse)
1-9 4e53:5407 00 2IFs [USB 1.10, 1.5 Mbps, 100mA] ()
1-10 045e:001c 09 1IF [USB 1.10, 12 Mbps, 64mA] (Microsoft Corp. Internet Keyboard Pro) hub
1-10.1 045e:002b 00 2IFs [USB 1.10, 1.5 Mbps, 100mA] (Microsoft Corp. Internet Keyboard Pro)
1-11 05e3:0608 09 1IF [USB 2.00, 480 Mbps, 100mA] (Genesys Logic, Inc. Hub) hub
1-11.1 046d:0a38 00 4IFs [USB 2.00, 12 Mbps, 120mA] (Logitech Inc. Logitech USB Headset H340)
1-12 1462:7c82 00 1IF [USB 1.10, 12 Mbps, 500mA] (MSI MYSTIC LIGHT A02020043004)
usb2 1d6b:0003 09 1IF [USB 3.00, 5000 Mbps, 0mA] (xhci-hcd 0000:00:14.0) hub
that's remember me something similar with an usb cam who was reconize one time of too as the usb keyboard, the workarround was an script to make an cold soft
unplug/plug
Morgan Leijström
2021-07-17 14:25:25 CEST
CC:
(none) =>
fri Thank you for all this information. The details are confusingly different in the various outputs (lsusb.py is an interesting revelation). From the lists, it looks as if the mouse in question is (for inxi, lsusb, lsusb.py respectively):
> Device-1: 1-9:17 info: USB OPTICAL MOUSE type: Mouse,Keyboard rev: 1.1
> Bus 001 Device 023: ID 4e53:5407 USB OPTICAL MOUSE
> 1-9 4e53:5407 00 2IFs [USB 1.10, 1.5 Mbps, 100mA] ()
noting that its description cannot be seen by lsusb.py, which identifies by name all the other devices.
The fact that the mouse comes back when you unplug/re-plug it is shown by the inxi lists: it is absent from the first one.
Are all the journal entries "usr/libexec/gdm-x-session[10393]: (II) config/udev: Adding input device USB OPTICAL MOUSE (/dev/input/mouse0)"
due to unplugging/re-plugging the mouse? Or do they 'just occur'?
When you bring the mouse back to life by un/re-plugging it, how long does that last before it dies again?
they just occur. why "juil. 16 18:55:26 /usr/libexec/gdm-x-session[10393]: (==) NVIDIA(0): Silken mouse enabled" ? never same time, today i booted with the too mouse, the new one have light and ir on, but no move no click, sometime i get it ok all the day for internet, and other basic, but when i use it in game, it die. at this time, if i unplug replug here it is dmseg : [ 1931.847261] usb 1-9: new full-speed USB device number 13 using xhci_hcd [ 1931.961276] usb 1-9: device descriptor read/64, error -71 [ 1932.184278] usb 1-9: device descriptor read/64, error -71 [ 1932.400281] usb 1-9: new full-speed USB device number 14 using xhci_hcd [ 1932.514291] usb 1-9: device descriptor read/64, error -71 [ 1932.736294] usb 1-9: device descriptor read/64, error -71 [ 1932.838340] usb usb1-port9: attempt power cycle [ 1933.218285] usb 1-9: new full-speed USB device number 15 using xhci_hcd [ 1933.218434] usb 1-9: Device not responding to setup address. [ 1933.422449] usb 1-9: Device not responding to setup address. [ 1933.630291] usb 1-9: device not accepting address 15, error -71 [ 1933.744290] usb 1-9: new full-speed USB device number 16 using xhci_hcd [ 1933.744441] usb 1-9: Device not responding to setup address. [ 1933.950439] usb 1-9: Device not responding to setup address. [ 1934.158256] usb 1-9: device not accepting address 16, error -71 [ 1934.158334] usb usb1-port9: unable to enumerate USB device [ 2013.516772] usb 1-9: new full-speed USB device number 17 using xhci_hcd [ 2013.630790] usb 1-9: device descriptor read/64, error -71 [ 2013.849789] usb 1-9: device descriptor read/64, error -71 [ 2014.065782] usb 1-9: new full-speed USB device number 18 using xhci_hcd [ 2014.179803] usb 1-9: device descriptor read/64, error -71 [ 2014.401815] usb 1-9: device descriptor read/64, error -71 [ 2014.503859] usb usb1-port9: attempt power cycle [ 2014.883745] usb 1-9: new full-speed USB device number 19 using xhci_hcd [ 2014.883845] usb 1-9: Device not responding to setup address. [ 2015.087914] usb 1-9: Device not responding to setup address. [ 2015.295747] usb 1-9: device not accepting address 19, error -71 [ 2015.410747] usb 1-9: new full-speed USB device number 20 using xhci_hcd [ 2015.410847] usb 1-9: Device not responding to setup address. [ 2015.615945] usb 1-9: Device not responding to setup address. [ 2015.823809] usb 1-9: device not accepting address 20, error -71 [ 2015.823906] usb usb1-port9: unable to enumerate USB device it is amazing, i keep pressed DPI button and middle button then replug, i get it back but pressing buttons up or down sound volume or mute it !! the dmesg : [ 2539.873121] usb 1-3: new low-speed USB device number 29 using xhci_hcd [ 2540.002490] usb 1-3: New USB device found, idVendor=4e53, idProduct=5407, bcdDevice= 1.00 [ 2540.002500] usb 1-3: New USB device strings: Mfr=0, Product=1, SerialNumber=0 [ 2540.002505] usb 1-3: Product: USB OPTICAL MOUSE [ 2540.006951] input: USB OPTICAL MOUSE as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:4E53:5407.0007/input/input24 [ 2540.059232] hid-generic 0003:4E53:5407.0007: input,hidraw0: USB HID v1.11 Mouse [USB OPTICAL MOUSE ] on usb-0000:00:14.0-3/input0 [ 2540.062591] input: USB OPTICAL MOUSE Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.1/0003:4E53:5407.0008/input/input25 [ 2540.114322] input: USB OPTICAL MOUSE Consumer Control as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.1/0003:4E53:5407.0008/input/input26 [ 2540.114501] input: USB OPTICAL MOUSE System Control as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.1/0003:4E53:5407.0008/input/input27 [ 2540.114824] hid-generic 0003:4E53:5407.0008: input,hiddev2,hidraw5: USB HID v1.10 Keyboard [USB OPTICAL MOUSE ] on usb-0000:00:14.0-3/input1 [ 1931.847261] usb 1-9: new full-speed USB device number 13 using xhci_hcd [ 1931.961276] usb 1-9: device descriptor read/64, error -71 [ 1932.184278] usb 1-9: device descriptor read/64, error -71 [ 1932.400281] usb 1-9: new full-speed USB device number 14 using xhci_hcd [ 1932.514291] usb 1-9: device descriptor read/64, error -71 [ 1932.736294] usb 1-9: device descriptor read/64, error -71 [ 1932.838340] usb usb1-port9: attempt power cycle [ 1933.218285] usb 1-9: new full-speed USB device number 15 using xhci_hcd [ 1933.218434] usb 1-9: Device not responding to setup address. [ 1933.422449] usb 1-9: Device not responding to setup address. [ 1933.630291] usb 1-9: device not accepting address 15, error -71 [ 1933.744290] usb 1-9: new full-speed USB device number 16 using xhci_hcd [ 1933.744441] usb 1-9: Device not responding to setup address. [ 1933.950439] usb 1-9: Device not responding to setup address. [ 1934.158256] usb 1-9: device not accepting address 16, error -71 [ 1934.158334] usb usb1-port9: unable to enumerate USB device [ 2013.516772] usb 1-9: new full-speed USB device number 17 using xhci_hcd [ 2013.630790] usb 1-9: device descriptor read/64, error -71 [ 2013.849789] usb 1-9: device descriptor read/64, error -71 [ 2014.065782] usb 1-9: new full-speed USB device number 18 using xhci_hcd [ 2014.179803] usb 1-9: device descriptor read/64, error -71 [ 2014.401815] usb 1-9: device descriptor read/64, error -71 [ 2014.503859] usb usb1-port9: attempt power cycle [ 2014.883745] usb 1-9: new full-speed USB device number 19 using xhci_hcd [ 2014.883845] usb 1-9: Device not responding to setup address. [ 2015.087914] usb 1-9: Device not responding to setup address. [ 2015.295747] usb 1-9: device not accepting address 19, error -71 [ 2015.410747] usb 1-9: new full-speed USB device number 20 using xhci_hcd [ 2015.410847] usb 1-9: Device not responding to setup address. [ 2015.615945] usb 1-9: Device not responding to setup address. [ 2015.823809] usb 1-9: device not accepting address 20, error -71 [ 2015.823906] usb usb1-port9: unable to enumerate USB device ok, finally i will get back this mouse, my son give me another one, it work (for the moment) but always strangely do things with keyboard : [ 12.157051] r8169 0000:02:00.0 enp2s0: Link is Up - 1Gbps/Full - flow control rx/tx [ 12.215577] NET: Registered protocol family 17 [ 29.521287] rfkill: input handler disabled [ 7845.745768] usb 1-9: new full-speed USB device number 9 using xhci_hcd [ 7845.875500] usb 1-9: New USB device found, idVendor=093a, idProduct=2533, bcdDevice= 1.00 [ 7845.875504] usb 1-9: New USB device strings: Mfr=0, Product=2, SerialNumber=0 [ 7845.875505] usb 1-9: Product: Gaming Mouse [ 7845.876913] input: Gaming Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:093A:2533.0006/input/input23 [ 7845.929932] hid-generic 0003:093A:2533.0006: input,hidraw5: USB HID v1.11 Mouse [Gaming Mouse] on usb-0000:00:14.0-9/input0 [ 7845.930499] input: Gaming Mouse Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.1/0003:093A:2533.0007/input/input25 [ 7845.982860] input: Gaming Mouse Consumer Control as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.1/0003:093A:2533.0007/input/input26 [ 7845.982924] hid-generic 0003:093A:2533.0007: input,hiddev2,hidraw6: USB HID v1.11 Keyboard [Gaming Mouse] on usb-0000:00:14.0-9/input1 Thank you for the wealth of information. Assigning to the kernel/drivers team for their opinion. Assignee:
bugsquad =>
kernel from now the vendor give me back my money, so it is finish ^^ If you can hold on to it a little time still, maybe some dev would like to try something and want that tested by you. Sorry, again, vendor give me back my money. i saw perhaps something else, i 'm running Gnome with Nvidia proprietary driver. on, other computer, with nouveau driver i saw lot of gnome***** in journal with something like kernel message, like keyboard, mouse etc hi From now i have an logiteck mouse, it work, but sensitivity is sometime strange and i always have the mystery "internet keyboard" label for the mouse : https://linux-hardware.org/?probe=6fa1f56407&log=xinput the full hardware probe : https://linux-hardware.org/?probe=6fa1f56407 As the reporter returned this mouse and nobody else seems to use this mouse or have this problem, this bug can not properly worked on or reproduced. Closing as OLD. Resolution:
(none) =>
OLD |
