Bug 24943

Summary:	[SOLVED] Trying to perform an upgrade from Mageia 6 with the Mageia 7 RC installer quickly got an error before selecting packages.
Product:	Mageia	Reporter:	Robert Munro <robert.munro>
Component:	Installer	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED INVALID	QA Contact:
Severity:	critical
Priority:	Normal	CC:	mageia
Version:	7
Target Milestone:	---
Hardware:	All
OS:	Linux
Whiteboard:
Source RPM:		CVE:
Status comment:
Attachments:	This is a bug report file created after the installer encountered the error.

Description Robert Munro 2019-06-11 23:35:57 CEST

Description of problem:
While trying to perform an upgrade from Mageia 6, the Mageia 7 RC installer got an error immediately after accepting the keyboard selection. The error message was "An error occurred. Can't call method "val" on an undefined value."
 
Version-Release number of selected component (if applicable):
Mageia 7 RC Installer


How reproducible:
Select Upgrade path.

Steps to Reproduce:
1. Select Upgrade.
2. See the message that the system cannot be upgraded, recommending Install.
3. Select Continue with Upgrade anyway.
4. Accept default "US Keyboard" selection, click Next.
5. Receive message: "An error occurred. Can't call method "val" on an undefined value."
6. Installer enters a loop on this error, so attempt to upgrade can't continue.

Comment 1 Robert Munro 2019-06-11 23:40:14 CEST

Created attachment 11082 [details]
This is a bug report file created after the installer encountered the error.

Comment 2 Martin Whitaker 2019-06-13 01:25:29 CEST

Looking at the error in the installer log makes me suspect a bad download or copy (it's reading a file off the DVD, and looks to be getting duff data). Could you check the md5sum and try again with a different physical DVD.

CC: (none) => mageia

Comment 3 Robert Munro 2019-06-13 14:12:57 CEST

You are apparently correct. The md5sum of the downloaded iso file is good, but the DVD that was created seems to have errors. I found a script online to check the md5sum of the DVD but it didn't work properly.
I downloaded the much smaller net install iso file and booted from that to run the upgrade against the DVD iso file on disk, and that worked.
Thanks for the help. I'll mark this solved now.

Summary: Trying to perform an upgrade from Mageia 6 with the Mageia 7 RC installer quickly got an error before selecting packages. => [SOLVED] Trying to perform an upgrade from Mageia 6 with the Mageia 7 RC installer quickly got an error before selecting packages.

Comment 4 Frédéric "LpSolit" Buclin 2019-06-13 18:38:43 CEST

invalid

Resolution: (none) => INVALID
Status: NEW => RESOLVED