Bug 24716

Summary: Problem installing Mageia 7 Beta3 x64-bit EFI on Toshiba.
Product: Mageia Reporter: Ezequiel Partida <ezequiel_partida>
Component: RPM PackagesAssignee: ISO building group <isobuild>
Status: RESOLVED WORKSFORME QA Contact:
Severity: normal    
Priority: Normal CC: lovaren, mageia, marja11
Version: CauldronKeywords: NEEDINFO
Target Milestone: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Source RPM: CVE:
Status comment:

Description Ezequiel Partida 2019-04-25 09:02:14 CEST
Description of problem:

While thing to install Mageia 7 Beta3 DVD iso on a Toshiba with Vision AMD I get the next error and it freezes there.

[0.002038] do_IRQ: 1.55 no irq handler for vector

Sometimes it does get to a screen that looks like the text installer but it freezes there.

It is a Toshiba Satellite C855D-s5104 with latest bios update.

Regards
Comment 1 Ezequiel Partida 2019-04-25 09:10:32 CEST
The Bios Setup Says.

CPU Type: AMD E-300 APU with Radeon HD Graphics.
Comment 2 Kristoffer Grundström 2019-04-25 09:41:43 CEST
1. Try the small netinstall iso for Cauldron and see if the problem is fixed since the DVD iso was released. It might just be the DVD iso that has this problem.

2. Add pci=nomsi,noaer to the boot command line.
   Install non-free display drivers
   Disable USB emulation in the BIOS

3. Try another kernel and see if that shows the same problem.

I use linus-kernel every once in a while.

I see this problem mentioned in Manjaro as well:

https://forum.manjaro.org/t/1-55-no-irq-handler-for-vector/68228

CC: (none) => hamnisdude

Comment 3 Kristoffer Grundström 2019-04-25 09:45:06 CEST
The solution to add pci=nomsi, noaer to the GRUB boot command line seems to be working according to this page since this is a bug on the motherboard:

https://ubuntuforums.org/showthread.php?t=1234983
Comment 4 Ezequiel Partida 2019-04-25 11:02:30 CEST
(In reply to Kristoffer Grundström from comment #2)
> 1. Try the small netinstall iso for Cauldron and see if the problem is fixed
> since the DVD iso was released. It might just be the DVD iso that has this
> problem.
> 
> 2. Add pci=nomsi,noaer to the boot command line.
>    Install non-free display drivers
>    Disable USB emulation in the BIOS
> 
> 3. Try another kernel and see if that shows the same problem.
> 
> I use linus-kernel every once in a while.
> 
> I see this problem mentioned in Manjaro as well:
> 
> https://forum.manjaro.org/t/1-55-no-irq-handler-for-vector/68228

Hello,

1.- I removed "spash quiet" to se more.
2.- Disabled USB Emulation in the BIOS
3.- Added pci=nomsi,noaer to the boot command line.

And still freezes at [7.371441] ACPI: Video Device [VGA] (multi-headed: yes rom: no post: no)

In legacy mode works great even with USB emulation enabled but not in UEFI.

I also tested adding video.allow_duplicates=1 as recomended somewhere.

Regards,
Comment 5 Ezequiel Partida 2019-04-25 11:13:56 CEST
Sorry I did not explained my self correctly.. it is 2.13am for me. ;-)

Adding "pci=nomsi,noaer" did fix the error:

[0.002038] do_IRQ: 1.55 no irq handler for vector

But it now freezes at:

 [7.371441] ACPI: Video Device [VGA] (multi-headed: yes rom: no post: no)

That's why I added "video.allow_duplicates=1"

Regards
Comment 6 Kristoffer Grundström 2019-04-25 20:45:12 CEST
And what if you added

nouveau.modeset=0

to the boot command line and then pressed F10 to boot?
Any difference?
Comment 7 Marja Van Waes 2019-04-26 20:22:00 CEST
And there was some more information on QA ml https://ml.mageia.org/l/arc/qa-discuss/2019-04/msg00278.html, in reply to Martin's suggestion to 

>> Please try removing the "splash quiet" from the boot command line to see more
>> messages.

> Hello Martin,

> I removed the "splash quiet" and it got stuck at:
> [7.397966] ACPI: Video Device [VGA] (multi-head: yes rom: no post: no)

> I disabled UEFI to use it in legacy and it does pass thru that until I can
> choose the language but not on UEFI.

> Regards
> Ezekiel

Assignee: bugsquad => isobuild
CC: (none) => mageia, marja11

Comment 8 Martin Whitaker 2019-04-26 23:18:32 CEST
> I removed the "splash quiet" and it got stuck at:
> [7.397966] ACPI: Video Device [VGA] (multi-head: yes rom: no post: no)

Could you take a photo of the screen at that point and attach it here. Seeing more of the messages might help.

Another thing to try is to edit the boot command line and change "$linux" to "linux" and on the next line "$initrd" to "initrd". Does that make any difference? Again, remove the "splash quiet" to see the boot messages. 


> I disabled UEFI to use it in legacy and it does pass thru that until I can
> choose the language but not on UEFI.

Google found me this

  https://ubuntuforums.org/showthread.php?t=2312458

which suggests there may be a problem with UEFI boot on that machine. I understand from your answer to Ben on qa-discuss that you haven't got any other version of Linux running on it.
Martin Whitaker 2019-04-30 20:15:51 CEST

Keywords: (none) => NEEDINFO

Comment 9 Ezequiel Partida 2019-05-09 01:21:31 CEST
Hello to everyone,

Sorry for the delay

I tried with nouveau.modeset=0 as recommended by Kristoffer Grundström and did everything recommended on different distros with no avail.

I also tried changing "$linux" to "linux" and on the next line "$initrd" to "initrd" as recommended by Martin Whitaker and also didn't work. (Sorry Martin I didn't had the chance to take the picture).

It seems that the UEFI firmware on that specific Toshiba is buggy since I also had some strange video problems at boot, sometimes it just froze without any error so I ended up installing Mageia 7 with legacy.


Regards,
Ezequiel
Comment 10 Martin Whitaker 2019-05-18 21:14:11 CEST
OK, we can't do much about buggy BIOSs, apart from find workarounds :-(

I'll close this as works-for-me, as you have found a workaround.

Status: NEW => RESOLVED
Resolution: (none) => WORKSFORME