Bug 2344

Summary:	printer setup fails
Product:	Mageia	Reporter:	barry marchant <barry-m>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED FIXED	QA Contact:
Severity:	major
Priority:	Normal	CC:	cjw
Version:	1
Target Milestone:	---
Hardware:	i586
OS:	Linux
Whiteboard:
Source RPM:	hplip-gui 3.11.3a, hplip 3.11.3a	CVE:
Status comment:

Description barry marchant 2011-07-31 00:47:05 CEST

Description of problem:
attempting to set up printer (HP color laser 1600) using the hp-toolbox. Printer is found. A popup states that a proprietory binary file is required. User is advised to obtain the file from a HP source and is directed via an invalid link. The web link and the file name are not stated. The returned message is 'file not found server returned error 404 or similar'. This is followed by advice to visit hppd://hplipopensource.com for more info. This site does not name the driver or provide access to it.

Installation of the printer fails, tested several times

Mageia 1 without a printer is of no use at all.

I have also tried installing with cups. The printer is set up but printing fails with jobs not being output.

The printer works in Mandriva 2009.1 so am reverting there for all work.

Comment 1 Christiaan Welvaart 2011-07-31 22:22:31 CEST

The preferred way to set up a printer is with system-config-printer[1]. The cups web interface should also often work but AFAIK it can't install packages. The only driver that is included in mageia and should work with your printer is 'hpcups', shown in system-config-printer as "HP Color LaserJet 1600 Foomatic/foo2hp (recommended)". Did you select this driver in cups?

[1] system-config-printer is available in the mageia menu through Applications -> Tools -> System Tools -> Printing

CC: (none) => cjw

Comment 2 barry marchant 2011-08-02 05:38:32 CEST

Changed the driver to the recommended. Thanks for the help

Status: NEW => RESOLVED
Resolution: (none) => FIXED