Bug 22064

Summary:	printer deactivate randomly
Product:	Mageia	Reporter:	Christian C <bugzzzz>
Component:	RPM Packages	Assignee:	Thierry Vignaud <thierry.vignaud>
Status:	RESOLVED OLD	QA Contact:
Severity:	normal
Priority:	Normal	CC:	marja11, ouaurelien
Version:	6	Keywords:	NEEDINFO
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:	cups?	CVE:
Status comment:
Attachments:	/var/log/messages file contents when the printer is connected cupsd messages from /var/log/messages

Description Christian C 2017-11-22 18:21:01 CET

Description of problem:

Sometimes, when switched on for printing or scanning, the printer does not print or scan anything. If I check the printer status in the MCC->Harware->Set up the printer...->Printer menu, the "Activée" (Active ?) Check box is actually off.
When ticked, the printer becomes available and can print but stops after a few pages. If checked, the "Activée" Check box is again off.

Version-Release number of selected component (if applicable):


How reproducible:
Randomly

Steps to Reproduce:
1. switch the printer on
2. start printing a page
3.

Comment 1 Christian C 2017-11-22 19:58:40 CET

Created attachment 9798 [details]
/var/log/messages file contents when the printer is connected

during this run, I removed some old jobs stored but not printed, printed some of them, and activated the printer with the "Activée" Check box.

Comment 2 Marja Van Waes 2017-11-22 21:00:51 CET

What is the output of 

    rpm -qa | grep cups

CC: (none) => marja11
Source RPM: (none) => cups?
Assignee: bugsquad => thierry.vignaud
Keywords: (none) => NEEDINFO

Comment 3 Christian C 2017-11-22 21:16:50 CET

# rpm -qa | grep cups
gutenprint-cups-5.2.11-2.mga6
cups-2.2.6-1.mga6
cups-common-2.2.6-1.mga6
cups-pk-helper-0.2.6-1.mga6
lib64cups2-2.2.6-1.mga6
lib64cups-filters1-1.13.4-2.1.mga6
python3-cups-1.9.73-2.mga6
cups-filters-1.13.4-2.1.mga6
cups-filesystem-2.2.6-1.mga6
cups-drivers-foo2zjs-0.0-1.20121012.8.mga6

Comment 4 Christian C 2017-11-25 18:32:38 CET

Created attachment 9802 [details]
cupsd messages from /var/log/messages

This is the full cupsd messages from /var/log/messages by :
# cat /var/log/messages | grep grep cupsd >cupsd.txt

It seems that cupsd does not init correctly :
Missing value on line 23...
CreateProfile failed...
CreateDevice failed...

Comment 5 Aurelien Oudelet 2020-08-06 16:52:17 CEST

This message is a reminder that Mageia 6 is end of life.

Mageia stopped maintaining and issuing updates for Mageia 6. At that time this bug will be closed as OLD (EOL).

Package Maintainer: If you wish for this bug to remain open because you plan to 
fix it in a currently maintained version, simply change the 'version' to a later 
Mageia version prior to Mageia 6's end of life.

Bug Reporter: Thank you for reporting this issue and we are sorry that we cannot 
be able to fix it before Mageia 6 was end of life.
If you would still like to see this bug fixed and are able to reproduce it against a later version of Mageia, you are encouraged to click on "Version" and change it against that version of Mageia.

Although we aim to fix as many bugs as possible during every release's lifetime, 
sometimes those efforts are overtaken by events. Often a more recent Mageia 
release includes newer upstream software that fixes bugs or makes them obsolete.

--
Mageia Bugsquad

Status: NEW => RESOLVED
Resolution: (none) => OLD
CC: (none) => ouaurelien