Bug 21193

Summary:	Cannot access MTP folders on my Samsung Galaxy S7
Product:	Mageia	Reporter:	Ezequiel Partida <ezequiel_partida>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED OLD	QA Contact:
Severity:	normal
Priority:	Normal	CC:	lewyssmith, lovaren, marja11, ottoleipala1, sysadmin-bugs
Version:	6	Keywords:	FOR_ERRATA6, NEEDINFO
Target Milestone:	---
Hardware:	All
OS:	Linux
Whiteboard:
Source RPM:		CVE:
Status comment:

Description Ezequiel Partida 2017-07-07 01:46:54 CEST

Description of problem:

I connected my Samsung Galaxy S7 Edge.

I can see the folders on my phone as well as external sd but once I want to access one of the folders it keeps asking for permisions to the phone. Even if I accept the access it won't get in to the folders.

Regards

Comment 1 Kristoffer Grundström 2017-07-07 09:59:36 CEST

Are the packages libmtp-utils mtpfs gmtp installed?
Have you added your device to /etc/udev/rules.d/51-android.rules ?
Have you tried to switch to a USB-2.0 port instead of a USB-3.0 port?
Have you tried with Debug mode disabled and enabled again?
Have you selected MTP Connection type in USB Configuration under the Developer Options Menu? To enable the Developer options tap Version 7 times under About the device in Settings.

CC: (none) => hamnisdude

Comment 2 Marja Van Waes 2017-07-07 14:01:19 CEST

And which desktop environment do you use, Ezequiel?

Please start, as root,
 
    journalctl -f > journal.txt

and let it run while you try to access one of the directories on your phone again and see it fail again. Then attach journal.txt to this bug report.
   

@ Kristoffer
Thanks for all your questions/suggestions! I know near to nothing about getting mtp to work (well) if it doesn't work well out of the box.

CC: (none) => marja11
Component: Release (media or process) => RPM Packages

Comment 3 Kristoffer Grundström 2017-07-07 14:05:29 CEST

For me the issue only disappeared when I rooted it and flashed the ResurrectionRemix. I'm not saying that YOU have to do the same, but that's the only thing that solved the problem for me.

Marja Van Waes 2017-07-08 06:14:38 CEST

Keywords: (none) => NEEDINFO

Comment 4 David Walser 2017-07-08 19:53:23 CEST

I've found the standard MTP utilities don't really work with Samsung phones (S4 and S7 at least), but jmtpfs (not packaged but you can build it locally) works fine.

Comment 5 Marja Van Waes 2017-07-08 23:13:19 CEST

(In reply to David Walser from comment #4)
> I've found the standard MTP utilities don't really work with Samsung phones
> (S4 and S7 at least), but jmtpfs (not packaged but you can build it locally)
> works fine.

Sounds like an item for the errata.

Keywords: (none) => FOR_ERRATA6

Comment 6 Otto Leipälä 2017-07-13 10:11:55 CEST

If you use plasma5 you could try kdeconnect-kde it use wlan to connect android device not mtp there is needed android app from google store to use it.

It need this indicator to work with gnome-shell or other desktops works with lxqt too.

https://github.com/bajoja/indicator-kdeconnect

https://play.google.com/store/apps/details?id=org.kde.kdeconnect_tp&hl=fi

CC: (none) => otto.leipala

Comment 7 Lewis Smith 2020-01-26 10:14:44 CET

@Ezequiel
This goes back to Mageia 6, and there were several suggestions. Is it still an issue now we are well into M7?
If no reply, it can be closed.

CC: (none) => lewyssmith

Comment 8 David Walser 2020-01-28 18:30:24 CET

Yes, let's close this.  The MTP support in Mageia 7 likely doesn't work any better, but that's an upstream issue.  He can use our other suggestions for accessing his phone.

Status: NEW => RESOLVED
Resolution: (none) => OLD