Bug 19485

Summary:	Cauldron makes random reboots when you open a Terminal to check for updates
Product:	Mageia	Reporter:	Kristoffer Grundström <lovaren>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED WORKSFORME	QA Contact:
Severity:	major
Priority:	Normal	CC:	lovaren, marja11
Version:	Cauldron	Keywords:	NEEDINFO
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:		CVE:
Status comment:
Attachments:	dmesg Xorg.log boot.log

Description Kristoffer Grundström 2016-09-29 02:05:55 CEST

Description of problem: I installed Mageia 6 (Cauldron) in my laptop [ASUS N550JK] and a couple of 4.7.5-desktop-1.mga6 kernel boots later as I opened the Terminal to check for updates the computer just blacks out and reboots. I have Plasma5, GNOME, MATE and Cinnamon installed. I can't reproduce this issue in Ubuntu 16.04 that I've installed next to Mageia 6 (Cauldron). If this was a hardware failure I think Ubuntu would also be affected by this issue no matter what kernel I'd be using.

Version-Release number of selected component (if applicable): 4.7.5

How reproducible: 3 times and counting.

Steps to Reproduce:
1. Install Mageia 6 (Cauldron) using the nonfree net install iso.
2. Install Plasma5, GNOME, MATE and Cinnamon as DE's.
3. Login to Plasma5.
4. Open a Terminal window.
5. Start typing urpmi.update and voila, the computer goes black and reboots.
6. The same thing will happen again when you login the next time.

Comment 1 Kristoffer Grundström 2016-09-29 02:06:37 CEST

Created attachment 8464 [details]
dmesg

Kristoffer Grundström 2016-09-29 02:06:47 CEST

CC: (none) => hamnisdude

Comment 2 Kristoffer Grundström 2016-09-29 02:07:11 CEST

Created attachment 8465 [details]
Xorg.log

Comment 3 Kristoffer Grundström 2016-09-29 02:08:42 CEST

Created attachment 8466 [details]
boot.log

Comment 4 Kristoffer Grundström 2016-09-29 02:09:43 CEST

Any other log file I'm missing?

Marja Van Waes 2016-09-30 17:49:42 CEST

CC: (none) => marja11
Attachment 8465 mime type: text/x-log => text/plain

Marja Van Waes 2016-09-30 17:50:39 CEST

Attachment 8466 mime type: text/x-log => text/plain

Comment 5 Marja Van Waes 2016-09-30 17:57:35 CEST

(In reply to Kristoffer GrundstrÃ¶m from comment #4)
> Any other log file I'm missing?

immediately after an unwanted reboot, please run, as root:

   journalctl -ab -1 > journal.txt

and run journal.txt to this bug report.

The ~/.xsession-errors of the user to whom this happened would be useful, too.

Could you login with a different user, after this happens, and then fetch the .xsession-errors from the affected user from there?

Does this only happen in Plasma5? The terminal you're talking about, is that the KDE/Plasma5 konsole?

Comment 6 Marja Van Waes 2016-09-30 17:58:45 CEST

s/run journal.txt to this bug report/attach journal.txt to this bug report/

Comment 7 Marja Van Waes 2016-10-09 10:34:20 CEST

(In reply to Marja van Waes from comment #5)
> (In reply to Kristoffer GrundstrÃ¶m from comment #4)
> > Any other log file I'm missing?
> 
> immediately after an unwanted reboot, please run, as root:
> 
>    journalctl -ab -1 > journal.txt
> 


Ping?

Please attach that file, Kristoffer :-)

Btw, _which_ terminal window did you use? xterm, konsole, gnome-terminal.... ?

Can you reproduce this in a text tty or in a different terminal emulator?

Marja Van Waes 2016-10-09 10:34:41 CEST

Keywords: (none) => NEEDINFO

Comment 8 Kristoffer Grundström 2016-10-11 23:48:48 CEST

I cannot reproduce it right now, but I'll try to reproduce it with a VM of Cauldron.

Comment 9 Marja Van Waes 2016-10-13 15:34:49 CEST

(In reply to Kristoffer GrundstrÃ¶m from comment #8)
> I cannot reproduce it right now, but I'll try to reproduce it with a VM of
> Cauldron.

Closing as worksforme, for now.

Please reopen and supply all the requested information if you hit this again.

Status: NEW => RESOLVED
Resolution: (none) => WORKSFORME