Bug 19348

Summary:	HP Device Mgr does not see install printer/scanner
Product:	Mageia	Reporter:	William Kenney <wilcal.int>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED DUPLICATE	QA Contact:
Severity:	normal
Priority:	Normal	CC:	jim, marja11
Version:	Cauldron
Target Milestone:	---
Hardware:	All
OS:	Linux
Whiteboard:
Source RPM:		CVE:
Status comment:

Description William Kenney 2016-09-13 21:40:09 CEST

Description of problem:

Installed, and working LAN&WAN, HP 4502 printer/scanner cannot
be seen by HP Device Manager. Reports printer not found.
Probably related to it is Xsane cannot see printer/scanner.
When Xsane is launced the following error message is displayed:

*********

hp-systray

HPLIP cannot detect devices in your network. This may be due to
existing firewall settings blocking the required ports like
(5353/udp). When you are in a trusted network environment, you
may open the ports for network services like mdns and slp in the
firewall. For detailed steps follow the link.

http://hplipopensource.com/node/375

*********

Firewall on test system is completely turned off.

Comment 1 James Kerr 2016-09-13 23:45:15 CEST

I think that this is the existing bug#18992 which is the result of hplip assigning permissions to devices which require adding the user to the lp group

CC: (none) => jim

Comment 2 William Kenney 2016-09-14 04:44:50 CEST

(In reply to James Kerr from comment #1)

> I think that this is the existing bug#18992 which is the result of hplip
> assigning permissions to devices which require adding the user to the lp
> group

Yup, that fixed it. Why is this not set up at the install of the printer apps.
How is an end user supposed to know this?

Comment 3 Marja Van Waes 2016-09-14 08:47:10 CEST

(In reply to James Kerr from comment #1)
> I think that this is the existing bug#18992 which is the result of hplip
> assigning permissions to devices which require adding the user to the lp
> group

(In reply to William Kenney from comment #2)
> (In reply to James Kerr from comment #1)
> 
> > I think that this is the existing bug#18992 which is the result of hplip
> > assigning permissions to devices which require adding the user to the lp
> > group
> 
> Yup, that fixed it. Why is this not set up at the install of the printer
> apps.
> How is an end user supposed to know this?

If that isn't yet mentioned in bug 18992, then please mention it there.

Closing as duplicate

*** This bug has been marked as a duplicate of bug 18992 ***

Status: NEW => RESOLVED
CC: (none) => marja11
Resolution: (none) => DUPLICATE