Bug 19322

Does the mouse work when you see the bootloader screen?

If you have Mga5 installed on the same computer and you can access it, or else using a LiveDVD:

* Please mount the root partition of the install which you updated

* Go to the /var/log/journal/ directory of that root partition

* do, as root, but enter the tab key at the end (so not the enter key!)

  journalctl --since=today -D 

the line will be expanded to something like:

  journalctl --since=today -D 4d8005cdf72d441490233b6e081cd747/

* now you only need to add a space + "> journal.txt" to the line, so you get something like:

  journalctl --since=today -D 4d8005cdf72d441490233b6e081cd747/ > journal.txt

(Of course, if you read this tomorrow, then you need to replace "today" with "yesterday" )
It is now safe to hit "enter"

* And please attach journal.txt to this bug report.

Keywords: (none) => NEEDINFO
CC: (none) => marja11
Component: Backports => RPM Packages

s/enter the tab key/press the tab key/

@ Alan,

If your mouse and keyboard still work in the bootloader screen, then you could first try to add a space and a 3, so " 3" to the kernel options line, and then press "F10", as explained here:

https://wiki.mageia.org/en/How_to_set_up_kernel_options#With_Grub_2_boot_Loader_2

It is possible that the keyboard still works outside X, or outside the display manager you use. Adding the " 3" should lead you to a prompt where you can login in text mode.

If you succeed to login, then you can become root and run:

    journalctl --since=yesterday > journalctl.txt

After that, please run 

    urpmi --auto-update

to see whether an update fixes the problem.

Please do report back, without your feedback we do not have a clue what may have caused this issue!

Hi Alan,

The issue you reported is a very serious issue. Even if no one else reported it yet, this is not something we want to happen to anyone!

I can understand that it takes time to get the requested journalctl.txt file.

Meanwhile, could you please already inform us about at which point your keyboard stops working:

* Can you still enter the BIOS or UEFI right after starting your system?

If so, then:

* Does your keyboard still work in the Bootloader screen?
** If not: which bootloader do you use, the default one, grub2(-efi), or..?
** If the keyboard still works there, then:

* Does your keyboard still work in the login screen of your display manager?
** If not: do you know which display manager you use?
** however, if the keyboard still works, then:

* Can you switch to a VT with, e.g. ctrl+alt+F3 at this point, and login there?
  (to switch back use ctrl+alt+F1)
and
* Which desktop environment do you use?
* If you still cannot use the keyboard and mouse in your desktop environment, does using ctrl+alt+F3 still work, anyway?

Please login to https://bugs.mageia.org/show_bug.cgi?id=19322 to answer, replying to a bugzilla mail is impossible.

Thanks for your help!
Marja

Btw, "--since=today" in the command should now be changed into 

   --since=2016-09-09 --until=2016-09-10

(assuming that in your timezone it was September 9th when you hit this problem, if it wasn't, then please change the dates in accordingly)

Since there are insufficient details provided in this report for us to investigate the issue further & since we have not received feedback to the information we have requested above & since no one else reported this issue, there is absolutely _nothing_ we can do

Please reopen and attach the requested information, if you hit this issue again in a fully updated cauldron.

Closing as WORKSFORME

Status: NEW => RESOLVED
Resolution: (none) => WORKSFORME