Bug 18855

Summary:	Fresh install of Mga-6-sta1-LiveDVD-PLASMA5 Stops at Keyboard option, unless installing is chosen from Live mode.
Product:	Mageia	Reporter:	Stephen Pettin <saptech>
Component:	RPM Packages	Assignee:	Mageia tools maintainers <mageiatools>
Status:	RESOLVED FIXED	QA Contact:
Severity:	major
Priority:	release_blocker	CC:	charles.hernandez, isobuild, marja11
Version:	Cauldron	Keywords:	6sta1
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:	NEEDINFO
Source RPM:	draklive	CVE:
Status comment:	Should be fixed. Needs to be tested in the next set of ISOs.

Description Stephen Pettin 2016-07-04 04:15:10 CEST

Description of problem:
While installing a fresh install when it come to the Choose a keyboard option, the install screen seems frozen. A black square box appears in the center of the screen, and the mouse move but nothing else seems to work. 

I noticed at the very beginning of the installation, about 3 or 4 lines of odd characters appear in the top left corner. ASCII type characters.

I pressed Ctl-Alt-F1 and see 'Starting host name Service' and it stop. Ctl-Alt-F3 I am able to log in as root but didn't know what to do or try.

The md5sum check was the same as the iso.
eb66a13cd2b0f6686be96382329d0798


Version-Release number of selected component (if applicable):
Mageia-6-sta1-LiveDVD-PLASMA5-x86_64-DVD.iso

Stephen Pettin 2016-07-04 04:39:18 CEST

Hardware: All => x86_64
Severity: normal => major
Priority: Normal => High

Comment 1 Stephen Pettin 2016-07-04 06:06:56 CEST

I forgot to mention it was all done after booting the livedvd, I went straight to the 'Install Mageia' option. Since then I have been able to install it from within the livecd. Choosing the keyboard option worked, as everything else. But this time after getting to the Setup Users screen, and adding Root & Users passwords and clicking OK, it seemed to froze for a bit. I pressed Ctl-Alt-F3 to see what was going on and then went back to Ctl-Alt-F1 and Plasma5 login screen was there.

Comment 2 Marja Van Waes 2016-07-04 07:25:57 CEST

(In reply to Stephen Pettin from comment #0)

> 
> I pressed Ctl-Alt-F1 and see 'Starting host name Service' and it stop.
> Ctl-Alt-F3 I am able to log in as root but didn't know what to do or try.
> 

Please then run, still as root:

    journalctl -a > journalctl.txt

and attach it to this bug report.

Please say so if you forgot how to copy the file to a USB key or to your hard disk in text mode.

Summary: Fresh install of Mga-6-sta1-LiveDVD-PLASMA5 Stops at Keyboard option. => Fresh install of Mga-6-sta1-LiveDVD-PLASMA5 Stops at Keyboard option, unless installing is chosen from Live mode.
CC: (none) => marja11
Assignee: bugsquad => tmb
Keywords: (none) => NEEDINFO

Marja Van Waes 2016-07-04 07:27:35 CEST

Source RPM: (none) => draklive
Component: Installer => RPM Packages

Comment 3 Thomas Backlund 2016-07-04 10:39:59 CEST

No need for logs, the "Install" option in iso boot menu on -sta1 isos is broken.

I thought it got added to errata for -sta1 but maybe not.

So for now, only booting to live mode and starting the install from there works.

We now have the fix for that, so it will be on next isos.

Comment 4 Marja Van Waes 2016-07-04 11:02:16 CEST

(In reply to Thomas Backlund from comment #3)
> No need for logs, the "Install" option in iso boot menu on -sta1 isos is
> broken.
> 
> I thought it got added to errata for -sta1 but maybe not.
> 

Sorry, I had forgotten you had written QA-discuss ml about it :-[

https://ml.mageia.org/l/arc/qa-discuss/2016-06/msg00272.html

I just added the issues to https://wiki.mageia.org/en/Mageia_6_Errata

Priority: High => release_blocker

Marja Van Waes 2016-07-04 11:02:50 CEST

Keywords: NEEDINFO => (none)

Marja Van Waes 2016-07-10 13:16:05 CEST

Blocks: (none) => 15527

Comment 5 Marja Van Waes 2016-07-12 16:26:23 CEST

Someone please confirm this got fixed with 6RC

Keywords: (none) => 6sta1
Whiteboard: (none) => NEEDINFO

Comment 6 Charles Hernandez 2016-07-21 21:59:13 CEST

I encountered the same situation as Stephen Pettin on my Toshiba laptop. 

With Mageia-6-sta1-LiveDVD-PLASMA5-x86_64-DVD.

CC: (none) => charles.hernandez

Comment 7 Charles Hernandez 2016-08-04 21:03:28 CEST

I suffered the same problem for the iso Mageia-6-STA1-GNOME-LiveCD-x86_64-DVD.iso

Rémi Verschelde 2016-09-08 10:09:38 CEST

CC: (none) => isobuild
Assignee: tmb => mageiatools

Samuel Verschelde 2016-11-08 12:27:46 CET

Status comment: (none) => Should be fixed. Needs to be tested in the next set of ISOs.

Samuel Verschelde 2017-01-17 10:29:39 CET

Blocks: 15527 => (none)

Comment 8 Samuel Verschelde 2017-03-05 14:31:51 CET

Should be fixed in sta2 images. Reopen if still valid.

Status: NEW => RESOLVED
Resolution: (none) => FIXED