Bug 18507

Summary:	HP Device Manager HPLIP gives Device Error for Status & Supplies - otherwise OK
Product:	Mageia	Reporter:	Maurice Batey <maurice77>
Component:	RPM Packages	Assignee:	All Packagers <pkg-bugs>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	Normal	CC:	makowski.mageia, marja11
Version:	Cauldron
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:	hplip-3.16.5-1.mga6.src.rpm	CVE:
Status comment:
Bug Depends on:
Bug Blocks:	18367

Description Maurice Batey 2016-05-22 17:33:41 CEST

Description of problem:


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1. Switch HP5520 printer/scanner on
2. Install printer via MCC/Hardware/HPLIP option (Prints normally)
3. Start HPLIP device manager
4. Selecting Status or Supplies shows 'Device Error'

Comment 1 Marja Van Waes 2016-05-23 11:03:20 CEST

Assigning to all packagers collectively, since there is no maintainer for this package.

CC: (none) => marja11
Blocks: (none) => 18367

Comment 2 Marja Van Waes 2016-05-23 11:13:59 CEST

(In reply to Marja van Waes from comment #1)
> Assigning to all packagers collectively, since there is no maintainer for
> this package.

now really assigning :-/

Assignee: bugsquad => pkg-bugs

Comment 3 Marja Van Waes 2016-08-10 19:41:24 CEST

On the 25th of July, Phillipem uploaded the following packages to 
Cauldron's core/updates_testing:

    system-config-printer-1.5.7-5.mga6.i586
    system-config-printer-applet-1.5.7-5.mga6.i586
    system-config-printer-udev-1.5.7-5.mga6.i586

    system-config-printer-libs-1.5.7-5.mga6.noarch

    system-config-printer-1.5.7-5.mga6.x86_64
    system-config-printer-applet-1.5.7-5.mga6.x86_64
    system-config-printer-udev-1.5.7-5.mga6.x86_64


@ Anyone reading this:

* If this bug is valid for you in cauldron, then please test whether updating your system-config-printer packages to version 1.5.7-5.mga6 fixes the problem and report back in this bug report.

* If you do not have this bug in cauldron, but you do run cauldron, then please update those packages, too, and report in bug 18367 whether they work as expected.

CC: (none) => makowski.mageia

Comment 4 Maurice Batey 2016-08-11 15:37:30 CEST

Just done system-config-printer etc above update from Core/Testing on 64-bit Mga6-RC.

HP5520 installed with system-config-printer ('USB' option), and does print, but HPLIP reports "No printer found".

Comment 5 Maurice Batey 2017-01-12 18:20:03 CET

> If this bug is valid for you in cauldron, then please test whether updating 
> your system-config-printer packages to version 1.5.7-5.mga6 fixes the problem > and report back in this bug report.

Still valid with 11/1/17 Mageia-6-sta2, with 1.5.7-10.mga6 version installed.

N.B. The bug is not present in 64-bit Mageia-5.1.

Comment 6 Maurice Batey 2017-03-11 19:25:12 CET

Problem now seems to have disappeared on Mageia-6-sta2 fully updated!

Comment 7 Marja Van Waes 2017-03-11 20:01:18 CET

(In reply to Maurice Batey from comment #6)
> Problem now seems to have disappeared on Mageia-6-sta2 fully updated!

Thanks, Maurice, closing then.

Status: NEW => RESOLVED
Resolution: (none) => FIXED