Bug 17982

Summary:	No root password
Product:	Mageia	Reporter:	matteo pozzoli <mattepozzoli>
Component:	Installer	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED INVALID	QA Contact:
Severity:	normal
Priority:	Normal	CC:	marja11
Version:	5	Keywords:	NEEDINFO
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:		CVE:
Status comment:

Description matteo pozzoli 2016-03-13 15:30:41 CET

Description of problem:  During the installer of Mageia-5_x86_64  I could not enter the root password. So now when I try to install a new application (*.rpm) I did know the authentication password. what should I do to solve the problem?
Best regard 
Matteo

Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
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Comment 1 Marja Van Waes 2016-03-13 17:19:02 CET

(In reply to matteo pozzoli from comment #0)
> Description of problem:  During the installer of Mageia-5_x86_64 

Did you use a traditional (so non-Live) iso, or a Live iso?
Did you check its sha1sum before using it?

> I could
> not enter the root password. 

Why not? (please be as precise as possible)

> So now when I try to install a new application
> (*.rpm) I did know the authentication password. what should I do to solve
> the problem?


We have too little information at the moment. You could try hitting "enter" without typing a password, though.

Keywords: (none) => NEEDINFO
CC: (none) => marja11

Comment 2 Rémi Verschelde 2016-03-14 17:21:36 CET

It should have asked you for a root password at this step:
- classical installer: http://doc.mageia.org/installer/5/en/content/addUser.html
- live installer: http://doc.mageia.org/installer/5/en/content/addUser.html

Comment 3 Marja Van Waes 2016-03-18 09:56:05 CET

@ Matteo

Please reply. We don't have the slightest idea what happened

For instance:

* We do not know whether you got the screen to add the password, but your keyboard didn't respond
* or whether you didn't get that screen
* we do not know which iso you used to install from
* we do not know whether you could reproduce the problem when installing again (preferably from an iso you retrieved in a different way)

When you reply, we'll probably need additional information, because none of us hit this issue. That is _not_ to spoil your day, but because, without enough information, it is impossible to fix bugs.

Please read:
https://wiki.mageia.org/en/How_to_report_a_bug_properly

Comment 4 Marja Van Waes 2016-03-28 21:59:45 CEST

Since there are insufficient details provided in this report for us to investigate the issue further, and we have not received feedback to the information we have requested above, we will assume the problem was not reproducible, or has been fixed in one of the updates we have released for the reporter's distribution.

Users who have experienced this problem are encouraged to upgrade to the latest update of their distribution, and if this issue turns out to still be reproducible in the latest update, please reopen this bug with additional information.

Closing as OLD.

Feel free to reopen and supply the requested information, if needed

Status: NEW => RESOLVED
Resolution: (none) => OLD

Comment 5 Rémi Verschelde 2016-03-30 15:05:14 CEST

Changing resolution from OLD to INVALID as the bug report in itself is not old, but as we did not get any tangible information, it looks like a user mistake and not a bug in the first place.

Resolution: OLD => INVALID