Bug 17868

Summary:	Printer setup fine - printing fails - Samsung SCX-4521F
Product:	Mageia	Reporter:	Barry Jackson <zen25000>
Component:	RPM Packages	Assignee:	All Packagers <pkg-bugs>
Status:	NEW ---	QA Contact:
Severity:	major
Priority:	High	CC:	fri, makowski.mageia, marja11
Version:	Cauldron	Keywords:	6dev1, NEEDINFO
Target Milestone:	---
Hardware:	All
OS:	Linux
Whiteboard:
Source RPM:		CVE:
Status comment:
Bug Depends on:
Bug Blocks:	18367
Attachments:	Screenshot showing details of failled job

Description Barry Jackson 2016-03-03 01:11:52 CET

Description of problem:
Printer setup works exactly as in Mageia 5 with splix - see https://bugs.mageia.org/show_bug.cgi?id=16917

In Mageia 5 printer works.

In Cauldron the setup goes as for Mga5 and when 'printing' there are no errors.
The print queue shows the print job which then clears as it supposedly prints, but the printer does nothing.

Not sure where to look for logs, there was nothing in journalctl that I could see.

Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1.
2.
3.

Comment 1 Barry Jackson 2016-04-05 22:38:58 CEST

Same in 6dev-1
Can only print by rebooting into Mga5

Whiteboard: (none) => MGA6-1
Keywords: (none) => 6dev1
Priority: Normal => High

Comment 2 Barry Jackson 2016-04-11 12:31:39 CEST

After re-installing the printer driver (testing a possible fix for https://bugs.mageia.org/show_bug.cgi?id=16917) I am now seeing the same issue in Mageia 5. (details in that bug), so no printing at all now :\

Whiteboard: MGA6-1 => MGA6-1 MGA5TOO

Comment 3 Barry Jackson 2016-04-11 12:56:50 CEST

Created attachment 7653 [details]
Screenshot showing details of failled job

I wonder if anyone can see anything here that helps. The jobs shown in this screen shot did not print. 

Printer status (on the printer) shows 'Ready 100%'.

Comment 4 Barry Jackson 2016-04-12 00:54:26 CEST

OK - it's taken all day but I finally got my printer to work in Mga6.

Whether a cups update was coincidental with this I am not sure

The main issue was the port setting which is not detected - the URI is blank and no clue is given as to what this should be. With the wrong setting there is no obvious error message displayed so this is difficult to diagnose.

The URI that is now working is:
serial:/dev/usb/lp1

With cups-drivers-splix installed I can select the correct printer and it works.

In Mga5 the situation is similar except that the printer is detected and the wrong driver is suggested. This however can be changed to the correct one (if you realize it is in the list further down) and then it also works.
The URI that is used in Mga5 is totally different:
usb://Samsung/SCX-4x21%20Series?serial=8P37BABL926239E.&interface=1

The SCX-4x21 Series driver is wrong and I selected the correct SCX-4521F driver from splix, but the wrong name is still in the URI - no idea why.

This is a mess.

Comment 5 Marja Van Waes 2016-04-28 20:47:39 CEST

(In reply to Barry Jackson from comment #4)

> 
> This is a mess.

And there is no maintainer for system-config-printer :-(

Assigning to all packagers collectively

Whiteboard: MGA6-1 MGA5TOO => MGA5TOO
CC: (none) => marja11
Assignee: bugsquad => pkg-bugs

Marja Van Waes 2016-05-05 14:43:24 CEST

Blocks: (none) => 18367

Comment 6 Marja Van Waes 2016-08-10 19:41:26 CEST

On the 25th of July, Phillipem uploaded the following packages to 
Cauldron's core/updates_testing:

    system-config-printer-1.5.7-5.mga6.i586
    system-config-printer-applet-1.5.7-5.mga6.i586
    system-config-printer-udev-1.5.7-5.mga6.i586

    system-config-printer-libs-1.5.7-5.mga6.noarch

    system-config-printer-1.5.7-5.mga6.x86_64
    system-config-printer-applet-1.5.7-5.mga6.x86_64
    system-config-printer-udev-1.5.7-5.mga6.x86_64


@ Anyone reading this:

* If this bug is valid for you in cauldron, then please test whether updating your system-config-printer packages to version 1.5.7-5.mga6 fixes the problem and report back in this bug report.

* If you do not have this bug in cauldron, but you do run cauldron, then please update those packages, too, and report in bug 18367 whether they work as expected.

CC: (none) => makowski.mageia

Comment 7 Barry Jackson 2016-08-10 23:59:08 CEST

No change, as reported in Bug#16917

Comment 8 Barry Jackson 2016-12-23 00:58:05 CET

This is still valid.

I cannot set up my printer without manually changing the URI to:
serial:/dev/usb/lp1
and installing the splix drivers as reported in comment #4.

Comment 9 Morgan Leijström 2018-04-18 11:42:34 CEST

Related: Bug 16917 - Samsung SCX-4521F printer driver is available in cups-drivers-splix but how is user to know?

CC: (none) => fri

Comment 10 Aurelien Oudelet 2020-09-19 18:09:05 CEST

Hi,
This is High priority bug for a good reason.

Making Mageia even better than ever is best direction.
In order to do right thing, this bug should be examined and fixed as soon as possible.

Packagers, please make the status to Assigned when you are working on this.
Feel free to reassign the bug if bad-triaged. Also, if bug is old, please close it.

On October 1st 2020, we will drop priority to normal.

Comment 11 Marja Van Waes 2021-07-06 17:33:32 CEST

(In reply to Barry Jackson from comment #8)
> This is still valid.
> 
> I cannot set up my printer without manually changing the URI to:
> serial:/dev/usb/lp1
> and installing the splix drivers as reported in comment #4.

And now, 4½ yrs later?

Whiteboard: MGA5TOO => (none)
Keywords: (none) => NEEDINFO