Bug 16486

Summary:	thunderbird hangs on launch - Checking mail server capabilities
Product:	Mageia	Reporter:	Barry Jackson <zen25000>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED INVALID	QA Contact:
Severity:	critical
Priority:	Normal	CC:	tmb
Version:	5
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:	thunderbird-0:38.1.0-1.src.mga5	CVE:
Status comment:
Attachments:	terminal output

Description Barry Jackson 2015-07-28 13:09:14 CEST

Description of problem:
thunderbird-0:38.1.0-1 hangs after launch with the staus line message:
"meadowtopfarm@gmail.com: Checking mail server capabilities..."
Downgrading to previous version shows no problems.
Will attach terminal output below.

Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1.
2.
3.


Reproducible: 

Steps to Reproduce:

Comment 1 Barry Jackson 2015-07-28 13:10:53 CEST

Created attachment 6867 [details]
terminal output

Comment 2 Barry Jackson 2015-07-28 13:23:41 CEST

The first two lines of the attachment above are the same when running the previous version, however they are the only lines that appear in that case.

Comment 3 Thomas Backlund 2015-07-28 13:28:22 CEST

Do you use any extensions ? if so, try to disable them all and see if anything changes.

if it then works, test one extension at a time to see which one breaks

CC: (none) => tmb

Comment 4 Thomas Backlund 2015-07-28 13:29:53 CEST

a simple:

thunderbird --safe-mode

will start it up without extensions and themes

Comment 5 Barry Jackson 2015-07-28 13:56:48 CEST

Thanks Thomas - It's really strange.
I started it in safe mode and there were no issues, so I removed all add-ons and re-started. Still OK
I then added back Lightning, re-started TB normally - still OK
I then added back Remove Duplicates, re-started TB - still OK
I then added back British English Dictionary, re-started TB - still OK
...and those are the only add-ons that I had.
I then shut down and re-started the machine for good measure and it's still OK, so removing and re-adding the add-ons seems to have fixed it. :\

Closing for now as invalid - at least it's now documented for anyone else who hits it ;)

Status: NEW => RESOLVED
Resolution: (none) => INVALID

Comment 6 Thomas Backlund 2015-07-28 14:09:38 CEST

I'd suspect you had an older Lightning extension, and when you reinstalled, you got the newest one.

a quick googling shows there seems to have been some issues with some of the versions even if they supposedly supported tb 38

Comment 7 Barry Jackson 2015-07-28 15:06:25 CEST

I only disabled the addons I didn't remove them, however looking deeper I notice that Lightning was indeed updated today.