Bug 15529

Summary:	Get error message when I run printer setup from Mageia Control Center
Product:	Mageia	Reporter:	Brian Rockwell <brtians1>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED FIXED	QA Contact:
Severity:	normal
Priority:	Normal	CC:	rverschelde, wilcal.int
Version:	Cauldron
Target Milestone:	---
Hardware:	i586
OS:	Linux
Whiteboard:
Source RPM:	mageia-5-rc-i586-dvd (XFCE)	CVE:
Status comment:
Attachments:	Screen print of error dmesg content

Description Brian Rockwell 2015-03-19 15:50:35 CET

Description of problem:  I get error when I click printer set up in Mageia Control Center


Version-Release number of selected component (if applicable):
mageia-5-rc-i586-dvd (LXDE Gui) - BTRFS file system

How reproducible:  Click on Set up Printer Icon and I receive the error message


Steps to Reproduce:
1. Log into Mageia Control Center
2. click on Printer Setup
3. BOOM


Reproducible: 

Steps to Reproduce:

Comment 1 Brian Rockwell 2015-03-19 15:51:26 CET

XFCE gui actually.  my bad.

Source RPM: mageia-5-rc-i586-dvd (LXDE) => mageia-5-rc-i586-dvd (XFCE)

Comment 2 Brian Rockwell 2015-03-19 15:55:52 CET

Created attachment 6096 [details]
Screen print of error

Comment 3 Brian Rockwell 2015-03-19 15:56:29 CET

Created attachment 6097 [details]
dmesg content

Comment 4 Brian Rockwell 2015-03-19 15:57:09 CET

Attached screen print and dmesg - let me know what you need.

Comment 5 David Walser 2015-03-19 16:57:32 CET

Check the version of the python3-requests package that you have installed.  If it is 2.6.0, run "urpmi --downgrade python3-requests" to fix it (it should be 2.3.0).

Comment 6 Rémi Verschelde 2015-03-19 21:43:54 CET

As discussed in today's QA meeting, this bugfix is indeed cause by the faulty python3-requests update that David mentioned in comment 5.

It won't affect new users and the current and future ISOs are not affected either, only users who updated their cauldron at the wrong time will face this issue.

Status: NEW => RESOLVED
CC: (none) => remi
Resolution: (none) => FIXED

Comment 7 Brian Rockwell 2015-03-20 00:21:13 CET

yes downgrading the python3 version did work.

close it.

Comment 8 William Kenney 2015-03-20 15:14:14 CET

[root@localhost wilcal]# urpmi python3-requests
Package python3-requests-2.3.0-5.mga5.noarch is already installed

Printing, local and from the LAN, is working fine here with the above package.
Also MCC -> Hardware -> Set up the printer(s) opens just fine.

CC: (none) => wilcal.int