Bug 1431

Summary: crash on wacomtablet when clicking on tablet icon in System Settings
Product: Mageia Reporter: Börje Säfsten <borje.safsten>
Component: RPM PackagesAssignee: QA Team <qa-bugs>
Status: RESOLVED FIXED QA Contact:
Severity: normal    
Priority: Normal CC: magnus.kolst, misc, stormi-mageia, sysadmin-bugs
Version: 1   
Target Milestone: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard: Affects mga1
Source RPM: wacomtablet-1.3-0.mga1.src.rpm CVE:
Status comment:
Attachments: X log form wacom crash

Description Börje Säfsten 2011-05-26 13:35:17 CEST
Description of problem:I am running mageia Rc1 in virtualbox on a x86-64 system. I have an Graphic tablet CTH661.
When I log in I get the message âGraphic Tablet error Profile Default does not existâ.
If I go to âSystem settings configure your desktopâ -Hardware-Input Devises and click on the tablet icon, I get logged out and have to log in again.


Version-Release number of selected component (if applicable):


How reproducible:go to âSystem settings configure your desktopâ -Hardware-Input Devises and click on the tablet icon


Steps to Reproduce:
1.
2.
3.
Michael Scherer 2011-05-26 14:44:27 CEST

CC: (none) => misc
Component: BuildSystem => RPM Packages
Version: unspecified => Cauldron
Assignee: sysadmin-bugs => bugsquad
Product: Infrastructure => Mageia

Comment 1 Börje Säfsten 2011-06-01 22:14:10 CEST
I installed Mageia 1 on my desktop. The issue is the same and more. I can right or draw in gimp or inkscape or whatever, but if I touch a button on the tablet or the pen I get logged out.
If I have the tablet plugged in when I start the computer, users disappear, only quest is still there, so I cant log in. When I unplug tablet and restart, users are there again and I am able to log in. It is very strange.
Ahmad Samir 2011-06-02 17:48:23 CEST

Assignee: bugsquad => balcaen.john
Source RPM: wacomtablet1.3 => wacomtablet
Whiteboard: (none) => Affects mga1

Comment 2 John Balcaen 2011-06-11 18:50:13 CEST
(In reply to comment #1)
> I installed Mageia 1 on my desktop. The issue is the same and more. I can right
> or draw in gimp or inkscape or whatever, but if I touch a button on the tablet
> or the pen I get logged out.
> If I have the tablet plugged in when I start the computer, users disappear,
> only quest is still there, so I cant log in. When I unplug tablet and restart,
> users are there again and I am able to log in. It is very strange.
Could you try without wacomtablet installed ?
(Just to be sure it's related to wacomtablet package)


(In reply to comment #0)
> Description of problem:I am running mageia Rc1 in virtualbox on a x86-64
> system. I have an Graphic tablet CTH661.
> When I log in I get the message âGraphic Tablet error Profile Default does not
> existâ.
> If I go to âSystem settings configure your desktopâ -Hardware-Input Devises and
> click on the tablet icon, I get logged out and have to log in again.
> 
I'm wondering if it's not linked to a crash of wacomtablet here.
the 1.3.2 is out with a crash fix, i'll update it on cauldron as soon as possible (aka after the current perl update ) & push it as update for mageia 1 since there's a crash fix.
Comment 3 Börje Säfsten 2011-06-12 21:03:44 CEST
Every thing seems to be alright without wacom tablet installed.
Comment 4 John Balcaen 2011-06-12 21:16:16 CEST
So maybe it's related to the crash mentionned in the 1.3.2 changelog (i'm not able to reproduce here :/)
Comment 5 Magnus Kolstø 2011-06-25 16:11:33 CEST
I am able to reproduce  the issue on Mageia 1 (KDE) here. It is suggested at wacomtablet's KDE-Apps page (http://kde-apps.org/content/show.php/wacom+tablet?content=114856) to use a newer version of the wacom driver. As far as I can tell (I'm no expert) from my Xorg.0.log, the crash was caused by a segfault in the wacom driver. I suggest updating the wacom driver to see if this fixes the issue.

CC: (none) => magnus.kolst

Comment 6 John Balcaen 2011-06-25 19:35:01 CEST
Could you please attach the crash log available in Xorg.0.log ?
Comment 7 Magnus Kolstø 2011-06-25 20:03:40 CEST
Created attachment 619 [details]
X log form wacom crash

This is from the time I tried to use my finger (I think)
Comment 8 Börje Säfsten 2011-07-02 22:12:21 CEST
(In reply to comment #4)
> So maybe it's related to the crash mentionned in the 1.3.2 changelog (i'm not
> able to reproduce here :/)

I've installed virtualbox again and tested wacomtablet version 1.3.2. So far it seems to work alright. I will test some more and let you know if I find some problems.
Comment 9 Börje Säfsten 2011-07-02 22:55:30 CEST
Well, that is cauldron in virtualbox I forgot to tell.
Comment 10 John Balcaen 2011-07-03 12:51:16 CEST
A package has been pushed for mageia 1 in core/updates_testing
Could you test it & report here if the crash is fixed ?

Version: Cauldron => 1
Source RPM: wacomtablet => wacomtablet-1.3-0.mga1.src.rpm

Comment 11 Börje Säfsten 2011-07-03 16:20:30 CEST
(In reply to comment #10)
> A package has been pushed for mageia 1 in core/updates_testing
> Could you test it & report here if the crash is fixed ?

I will as soon as I can.
Comment 12 Börje Säfsten 2011-07-06 14:03:25 CEST
(In reply to comment #10)
> A package has been pushed for mageia 1 in core/updates_testing
> Could you test it & report here if the crash is fixed ?

 I have now tried wacom 1.3.2 in mageia1. I'm very pleased, everything works as 
 it should. However there is one issue. I can't start cauldron in virtualbox 
 with wacom tablet plugged in. A black screen show up just before inlog screen
 and there it stops. I can start Fedora and open suse in virtualbox with tablet
 plugged in. If I unplug tablet and start cauldron then plug in tablet, it works perfectly. 
Maybe this little snippet from logfile in cauldron has something to do with it, I don't know.

### Program is starting ### 
running: dmidecode 
modified file /etc/sysconfig/harddrake2/kernel 
modified file /etc/sysconfig/harddrake2/xorg 
added MOUSE: |Wacom Bamboo Comic 2FG Finger 
running: usb_id /devices/pci0000:00/0000:00:06.0/usb1/1-4/1-4:1.0/input/input4 
running: usb_id /devices/pci0000:00/0000:00:06.0/usb1/1-4/1-4:1.1/input/input6 
configuring mice for evdev (0002:) 
running: usb_id /devices/platform/i8042/serio1/input/input1 
input/by-id/usb--event-mouse missing 
running: usb_id /devices/pci0000:00/0000:00:06.0/usb1/1-4/1-4:1.0/input/input4 
running: usb_id /devices/pci0000:00/0000:00:06.0/usb1/1-1/1-1:1.0/input/input5 
running: usb_id /devices/pci0000:00/0000:00:06.0/usb1/1-4/1-4:1.1/input/input6 
running: usb_id /devices/platform/i8042/serio1/input/input1 
input/by-id/usb--event-mouse missing 
modified file /etc/sysconfig/mouse 
removed files/directories /etc/X11/xinit.d/mouse_buttons 
removed files/directories /etc/X11/xinit.d/xpad 
modified file /etc/modprobe.conf 
to put in /etc/modprobe.preload evdev 
modified file /etc/modprobe.preload 
moved file /etc/X11/xorg.conf to /etc/X11/xorg.conf.old 
created file /etc/X11/xorg.conf 
created file /etc/sysconfig/harddrake2/previous_hw 
launched command: display_driver_helper --check-loaded
Comment 13 John Balcaen 2011-07-06 14:13:18 CEST
[..]
>  I have now tried wacom 1.3.2 in mageia1. I'm very pleased, everything works as 
>  it should. However there is one issue. I can't start cauldron in virtualbox 
>  with wacom tablet plugged in.
[...]
This part is just another bug and should be reported in a specific bug (probably against virtualbox with more information like host & guest info, version of virtualbox used etc etc.

Status: NEW => ASSIGNED

Comment 14 John Balcaen 2011-07-06 14:21:16 CEST
@ QA
Could you please push this package to core/updates

Proposal of Advisory:
A crash of KDE can happens when configuring wacomtablet via systemsettings with for example a Graphic tablet CTH661 , this new package fix the crash.

How to test ?

it's quite difficult since i was not able to reproduce with my wacom tablet.
However connecting a tablet & try to configure it via systemsettings could lead to a crash with the old package. Installing the package from core/updates_testing should fix this crash.

Assignee: balcaen.john => qa-bugs

Comment 15 Samuel Verschelde 2011-07-06 14:31:27 CEST
(In reply to comment #14)
> @ QA
> Could you please push this package to core/updates
> 
> Proposal of Advisory:
> A crash of KDE can happens when configuring wacomtablet via systemsettings with
> for example a Graphic tablet CTH661 , this new package fix the crash.
> 

With some mistakes removed : 

A crash of KDE can happen when configuring wacomtablet via systemsettings with for example a Graphics tablet CTH6661. This new package fixes the crash.

BTW is there a better name for "systemsettings", an official name in plain english for this configuration tool ?

CC: (none) => stormi

Comment 16 Nicolas Vigier 2011-07-06 16:08:25 CEST
pushed to updates.

Status: ASSIGNED => RESOLVED
CC: (none) => boklm
Resolution: (none) => FIXED

Nicolas Vigier 2014-05-08 18:07:23 CEST

CC: boklm => (none)