Bug 13496

Summary:	Printerdrake sets up HP Photosmart Premium C310 without scanner
Product:	Mageia	Reporter:	Wim Coulier <wim>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED DUPLICATE	QA Contact:
Severity:	normal
Priority:	Normal	CC:	eatdirt
Version:	4
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:	system-config-printer	CVE:
Status comment:

Description Wim Coulier 2014-06-08 14:45:27 CEST

Description of problem:
Setting up the HP Photosmart Premium C310 printer seems to work fine, but it does not recognize the deveice as a scanner.
Using the HP Device Manager works but only via the manual set-up. Unlike Printerdrake, the HP Device Manager is not able to detect the MFP by itself.

Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1. Install the HP Photosmart Premium C310 printer with printerdrake
2. Launch Xsane
3. Notice that the HP Photosmart Premium C310 printer is not recognized as scanning device and xsane cannot scan with it

Workaround: launch the HP Device Manager and use it's manual set-up routine to install the printer.

Reproducible: 

Steps to Reproduce:

Comment 1 Manuel Hiebel 2014-06-14 00:22:39 CEST

HP scanner doesn't work with sane, they need the hp tools

According to http://hplipopensource.com/hplip-web/models/photosmart/photosmart_prem_c310_series.html it should work with hplip

Comment 2 Chris Denice 2014-10-19 23:26:28 CEST

I think it is the same as #11644. Whatever potential incompatibility there is, we made it work @mga3!

*** This bug has been marked as a duplicate of bug 11644 ***

Status: NEW => RESOLVED
CC: (none) => dirteat
Resolution: (none) => DUPLICATE