Bug 13471

A photo of what you have seen ?

CC: (none) => thierry.vignaud

Created attachment 5194 [details]
What I saw
(truncated text installer after Graphical installer fails to start up)

Bonjour,


Mon ordinateur peut utiliser un écran extérieur en plus de l'écran intégré.
Cela est géré par windows8.1 et peut être paramétré dans le bios : Il y a 3 possibilités (automatique, intérieur, extérieur)
Lors de mes tentatives d'installation de Mageia4, j'ai testé ces 3 possibilités.
1) Lorsque j'utilise l'écran extérieur, j'obtiens au début de l'installation 
- "Mageia installation |Language" en haut de l'écran côté gauche
- "<Tab>/<Alt-Tab> between elements" en bas de l'écran côté gauche
- et rien d'autre sur l'écran
2) Lorsque j'utilise l'écran incorporé, j'obtiens ce qui a sur la photo_04.jpg
Et après 2 appuis sur la touche <TAB>, la surbrillance s'est déplacée et se trouve en bas et à droite de la ligne verticale

J'ai également tenté d'installer Mageia4 à partir d'une clé USB. Et j'arrive au même bug d'affichage vidéo. 


Cordialement

It looks like you are using the text installer. Is it not the case ?

Also please use english, as not all reader here understand the language...

Created attachment 5196 [details]
X failling to starts on tty1 (on UEFI)

Hello,

My English is not good. So I am not sure to have understand what you mean.
I think I am not using the text installer. (what is the text installer and how use it ?)

In fact I have processed like this :
I put the DVD in the reader's DVD 
I boot again
Then a "menu" (several lines of texts) appears on the screen
I choose "Install Mageia"
After I have seen the photo_03.jpg
And after, I have seen the photo_04.jpg (Where I can't choose the language because it is not appear on screen)

Sincerely yours

Peux tu relancer une install, attendre le timeout de 60 secondes pour l'echec du démarrage de l'interface graphique, puis une fois que tu vois la fenêtre en mode texte (attachment #5194 [details]), aller sur la 2e console (alt+ctrl+f2) et monter à la main une clé USB pour récupérer le fichier /tmp/ddebug.log:

d'abord plugger une clé USB

1) soit lancer la commande "bug")

2) si cette commande échoue, repérer le device de la clé USB (par exemple /dev/sdb1) et lancer:
mkdir /USB
mount /dev/sdb1 /USB
cp /tmp/ddebug.log /tmp/stage1.log /USB
umount /USB

Keywords: (none) => NEEDINFO

Created attachment 5200 [details]
ddebug.log file

Created attachment 5201 [details]
Xorg.0.log file

More informations :
1) When I try to install Mageia-4-GNOME-LiveDVD, I have not problem of video driver. I can begin the install (But I can not finish the install because of a grug's bug : 13472 = 11675)

2) In case of trying install Mageia with a USB stick : I think I can modify some files before the install. Like this, I could try others parameters. But I do not know what to try

J'ai oublié /tmp/stage1.log : je vais le récupérer

Humm, that's "Card:Intel 810 and later: Intel Corporation|4th Gen Core Processor Integrated Graphics Controller [DISPLAY_VGA] (vendor:8086 device:0416 subv:1179 subd:fa89) (rev: 06)"

Sadly, we don't have the fbdev error as Xorg.log was overwritten when we automatically tried vesa.
I wonder why fbdev failed.
And no special argument was given to the kernel (such as vga=...)...

@Gérard: could you attach the output of the dmesg command too?
eg: "dmesg > dmesg.txt; cp dmesg.txt /where/is/your/usb/key"
(in the installer)
BTW you used the 64bit installer not the 32 bit one (i586).

@Thomas: very old i810 (aka the first ones 15 years ago) were buggy (ie they didn't support VESA 2.0 and the like). Are there any modern intel gfx cards that could have similar issues?

CC: (none) => tmb
Hardware: i586 => x86_64
Summary: Affichage partiel sur l'écran ne permettant pas la poursuite de l'installation => partial display on screen (preventing completing the installation)

Gérard, you can just copy /tmp/syslog instead of running dmesg

I am having the exact same problem attempting to install Mageia 4.1 on my UEFI-enabled Asus laptop using a USB instaler.  When Xorg finally starts after multiple failures as seen in the initial poster's screenshot, the next screen only can be partially seen.  I cannot complete installation because of this.

I'm attempting to install on an Asus Q501LA with an Intel HD Graphics 4400.

Can you try Mageia4.1 updated installer?
See http://blog.mageia.org/en/2014/06/20/pulling-mageia-4-1-out-of-the-hat/

Summary: partial display on screen (preventing completing the installation) => partial display on screen (preventing completing the installation) with UEFI
Source RPM: Problème de driver video => (none)

(In reply to Thierry Vignaud from comment #15)
> Can you try Mageia4.1 updated installer?
> See http://blog.mageia.org/en/2014/06/20/pulling-mageia-4-1-out-of-the-hat/

I tried it with the new 4.1 installer as well as the previous Mageia 4 installer - same result.  I'm in the process of finding a workaround.

Created attachment 5209 [details]
File stage1.log

Created attachment 5210 [details]
File Xorg.0.log with fbdev informations before overwrite because of the try to start of vesa

Created attachment 5211 [details]
File syslog

*** Bug 13670 has been marked as a duplicate of this bug. ***

@Thomas: you've a Haswell system.
Can you check out why fb & vesa fails on Haswell & the like?

Version: 4 => Cauldron
Whiteboard: (none) => MGA4TOO

In fact when we try to install Mageia x86_64 on some UEFI computer :
- with Mageia-4-x86_64-DVD.iso : I only have a text display (No graphic)
- with Mageia-4.1 x86_64 DVD : Someone have a text display (No graphic)
- with Mageia-5-alpha1-x86_64-DVD on a USB 3.0 drive (bug 13670) : Another one have a text display (No graphic)

- with Mageia-4.1-LiveDVD-KDE4-x86_64-DVD.iso : I have a black screen

- But with Mageia-4-LiveDVD-GNOME-x86_64-DVD.iso : I can begin the install. I haven't problem of display (As I report in bug 13472)
In that case, at the beginning of the install I see on screen : "switch_root: failed to unlink live: Directory not empty"
And after, many line "[OK]" and after I can choose the language with the mouse...

I think it may be a good idea to search the differences between Mageia-4-LiveDVD-GNOME-x86_64-DVD.iso 
and the others DVD of Mageia. (Perhaps the install of Mageia 4 LiveDVD x86_64 KDE on UEFI is OK too. I haven't download these version. So I can't try this)


Yesterday, I try again to install Mageia-4-LiveDVD-GNOME-x86_64-DVD.iso. 
When the windows of grub options appeared, I did not choose option. I did this :
 atl + crtl + F2
 login as live
 su -
 mkdir /usb
 mount /dev/sdb1 /usb
 dmesg > dmesg.txt
I couldn't find /tmp. So I couldn't find /tmp/ddebug.log, /tmp/stage1.log and /tmp/syslog

I attach the files of these install : Xorg.0.log and dmesg.txt

Created attachment 5272 [details]
File of install with display OK (mageia 4 x86_64 gnome)

Created attachment 5273 [details]
File of install with display OK (Mageia 4 x86_64 GNOME)

Update - MGA5 Alpha 2 still has same issue.

Exactly same bug when i try to install Mageia 4.1 DVD 64 bits KDE on my asus ( i7/GTX850M + intel (optimus ).

CC: (none) => yves

The exact same problem on a Toshiba laptop with i5 processor and UEFI enabled. It is worth noting though that this laptop CANNOT boot Mageia when UEFI is enabled. Other distros like ubuntu boot and install fine..!

CC: (none) => linuxero

Can you try latest cauldron install (uploaded this morning)?
eg if you use http://distrib-coffee.ipsl.jussieu.fr/pub/linux/Mageia/distrib/cauldron/x86_64/ VERSION should contains 16.40.

also you need to use this morning install/images/boot.iso (or install/images/boot-nonfree.iso if you've hardware that needs firmware)

then after the install is completed, your /root/drakx/report.bug.xz should tell us why xorg/vesa failed

I'll give it a shot tomorrow then report back.

Hi;

I have just tried the latest cauldron install. on Toshiba Portege Z930-148, you may refer to: http://www.linlap.com/toshiba_portege_z930, but it won't even boot with UEFI enabled..

I just tried installing using the directions in Comment 28 and no dice.  It's still only partially showing, limiting the ability for me to complete (or even really start) installation.

Yesterday I have downloaded install/images/boot.iso and install/images/boot-nonfree.iso from
http://distrib-coffee.ipsl.jussieu.fr/pub/linux/Mageia/distrib/cauldron/x86_64/

In boot.iso there is a file named VERSION which contains :
Mageia release 5 - Wed Aug  6 12:08:34 2014 - 3.15.6-desktop-1.mga5

In boot-nonfree.iso there is a file named VERSION which contains :
Mageia release 5 - Fri May 30 00:00:00 2014 - 3.14.4-desktop-3.mga5

I think there are not the files for a new try.
I think that the file VERSION should contains 16.40.

Where can I get the file ".iso" for the new try.

The boot-nonfree.iso was updated but not boot.iso which I uploaded again this morning.

@Thomas: are the UEFI really uptodate?
Your latest update makes VERSION goes from:
Mageia release 5 - Wed Aug  6 12:08:34 2014 - 3.15.6-desktop-1.mga5
to:
Mageia release 5 - Fri May 30 00:00:00 2014 - 3.14.4-desktop-3.mga5

Yesterday, I have put boot-nonfree.iso on a DVD. And I boot with the DVD.
The configuration of the keyboard wasn't good. But the install started.
I saw a choice screen who ask something as "ftp" or "DVD" or "web"...
And at this state, there was no /root/drakx/report.bug.xz

So I probably must download more files to continue the install.
But where I made the try of install, I have no Internet Connexion.
So, how can I made a DVD for try a install with boot.iso and a little number of file.

(Only the files for obtain /root/drakx/report.bug.xz)

boot*.iso are mini ISO: they don't include the graphical installer (the installer stage2.
This is just the stage1 (which is automated on the full DVD to just look for the DVD).
(installer is like a multistage rocket

So you're actually expected to choose either "FTP server" or "HTTP server".
Then you'll be asked about networking configuration (you'll probably choose DHCP) then if you want to choose from the mirror lists or manually type an install server IP: you'll just pick a random one from the mirror list.

See https://wiki.mageia.org/en/Boot.iso_install

(In reply to Thierry Vignaud from comment #33)


> @Thomas: are the UEFI really uptodate?
> Your latest update makes VERSION goes from:
> Mageia release 5 - Wed Aug  6 12:08:34 2014 - 3.15.6-desktop-1.mga5
> to:
> Mageia release 5 - Fri May 30 00:00:00 2014 - 3.14.4-desktop-3.mga5


Yep, just checked... 
seems I've screwed the VERSION file but the initrd and vmlinuz are 3.15.6-1

I will start cleaning up EFI support soon

Created attachment 5395 [details]
Screen 1 of abort during the try of install Mageia 5

Created attachment 5396 [details]
Screen 2 of abort during the try of install Mageia 5

Created attachment 5397 [details]
Screen 3 of abort during the try of install Mageia 53

Created attachment 5398 [details]
Screen 4 of abort during the try of install Mageia 5

Created attachment 5399 [details]
Contain of /tmp when the install og Mageia5 aborted

I have try to install the lastest cauldron Mageia5 as you said in comment-28
I try to install on my Toshiba laptop using "boot-nonfree.iso" and a livebox orange for the internet connexion
- The network connexion is KO for wifi
- The network connexion is OK with a link
- Every time, I have tried to install cauldron Mageia5, I have met the graphical bug. So it was not possible to continue the install.

- But in fact I have be able to continue the install by typing on the keyboard without knowing what I was doing (Because of the graphic bug). Many rpm were downloading and after about 40 minutes, the install abort (See the files M5_bug_1.jpg, M5_bug_2.jpg, M5_bug_3.jpg and M5_bug_4.jpg)
At this time, there was no /root/drakx/report.bug.xz so I have saved the contain of /tmp.
There is the contain of /tmp in the file contain_of_tmp.txt.
If you are interesting by one or more files of /tmp, tell me the names of the files.

Comment on attachment 5399 [details]
Contain of /tmp when the install og Mageia5 aborted

We need you to start the installer and once it starts in text mode to copy your /tmp/ddebug.log on some USB key and attach it here (preferably compressed)

Attachment 5399 is obsolete: 0 => 1

Created attachment 5400 [details]
The file of the try of install Mageia5

@Thierry
1) Have you found enough informations in the file ddebug.log (of the attachment 5400 [details] of the comment 44) ? Have you found the reason of the graphic bug or do you still wait for more information ?

2) As I have said in comment 22, generaly I meet the graphic bug during the installation of Mageia.
Except with Mageia-4-LiveDVD-GNOME-x86_64-DVD.iso.
So, I have installed Mageia-4-LiveDVD-GNOME-x86_64-DVD again. I want to catch some files of log
I haven't found the ddebug.log 
I have the files of /var/log (For examples : boot.log, dmesg, Xorg.0.log...) when the box for the choise of language appeared.
I can attach these files if you want.

3) When I try to install Mageia-4-x86_64-DVD.iso I meet the graphic bug. So when the box for the choise of language appears, I can only see the left of the box. I can't see the lines of text.
And if I disable (in the BIOS) the "technologie EDB" (Exécute Disable Bit) I have a black  screen. The box for the choise of language doesn't appear. (Overflow ?)

Per #c45 waiting for Thierry ?

[ Relevance for 5beta1 cannot be judged from here ]

Whiteboard: MGA4TOO => MGA4TOO, 5alpha2

Vladimir reported on QA ml that he hit this bug with the classical 64bits new pre-5beta2, which was written on a USB stick

removing "NEEDINFO" because the information was given in comment 44 (attachment 5400 [details])

Keywords: NEEDINFO => (none)
CC: (none) => marja11
Whiteboard: MGA4TOO, 5alpha2 => MGA4TOO, 5beta2

I reproduce the same bug with my laptop Asus X751LN (Nvidia 840M Optimus + intel Graphic) and Mageia5 prebeta3.

It is impossible to install in mode text due to screen truncated.

This bug has been solved with Mageia5 beta3 for my laptop.

I succeeded to start the installation via GUI.

commit a674dfbf7d84330dca4f3bf58f61f4ef35fd15fc
Author: Thierry Vignaud <thierry.vignaud@...>
Date:   Fri Feb 27 20:02:20 2015 +0100

    fix too wide buttons
    
    closing mga#12422, mga#13471, mga#14839, mga#15379
    
    issue introduced in commit 1d4957dddcbf98c3a985186b8b61be2b3f004b3c
    but was showing only in some cases
---
 Commit Link:
   http://gitweb.mageia.org/software/drakx/commit/?id=a674dfbf7d84330dca4f3bf58f61f4ef35fd15fc

 Bug links:
   Mageia
      https://bugs.mageia.org/12422
      https://bugs.mageia.org/13471
      https://bugs.mageia.org/14839
      https://bugs.mageia.org/15379

Dup

*** This bug has been marked as a duplicate of bug 12422 ***

Status: NEW => RESOLVED
Resolution: (none) => DUPLICATE

commit 77cd051688f1e8aae47aed0c8ac40ea45360461a
Author: Thierry Vignaud <thierry.vignaud@...>
Date:   Fri Feb 27 20:02:20 2015 +0100

    fix too wide buttons
    
    closing mga#12422, mga#13471, mga#14839, mga#15379
    
    issue introduced in commit 1d4957dddcbf98c3a985186b8b61be2b3f004b3c
    but was showing only in some cases
---
 Commit Link:
   http://gitweb.mageia.org/software/drakx/commit/?id=77cd051688f1e8aae47aed0c8ac40ea45360461a

 Bug links:
   Mageia
      https://bugs.mageia.org/12422
      https://bugs.mageia.org/13471
      https://bugs.mageia.org/14839
      https://bugs.mageia.org/15379