Bug 12543

Summary:	PostScript Printing Problems
Product:	Mageia	Reporter:	Peter Berens <phb>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED DUPLICATE	QA Contact:
Severity:	major
Priority:	High	CC:	cjw, ftg
Version:	4
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:	cups-filters-1.0.41-3.mga4	CVE:
Status comment:

Description Peter Berens 2014-02-02 23:59:44 CET

Description of problem:
Printing of files to HP 775 (hp:/net/HP_LaserJet_700_color_MFP_M775) fails with PostScript error

Version-Release number of selected component (if applicable):
Mageia 4.0

How reproducible:
Print file to PostScript Printer  (not sure if it is HP related or any PostScript Printer but it seems like a ghostscript problem, see the error below)

Steps to Reproduce:
1.Go to any page in firefox and print
2.Or print test page from Cups
3.

Error page contains:

ERROR: undefined
OFFENDING COMMAND: Unknown "Unknown"  COMMAND TYPE: nametype
... etc

It appears that the output of the PostScript translation has "Unknown device: pswrite" embedded in the file.

Reproducible: 

Steps to Reproduce:

Comment 1 Peter Berens 2014-02-05 02:27:31 CET

This is a major bug.  Not being able to print to a HP Postscript printer (the most common out there) is a show stopper.   I will have to uninstall this release if this is not fixed quickly.  My users can't print!

Priority: Normal => High

Comment 2 Frank Griffin 2014-02-05 12:28:47 CET

This doesn't help directly, but you might try reinstalling the printer to see if you get a choice of drivers.  IIRC, a lot of HP printers have a PCL driver option which may work around the problem.  Or, just choosing a combination other than the suggested one may help.

CC: (none) => ftg

Comment 3 Peter Berens 2014-02-06 06:54:32 CET

While this is a good idea, unfortunately the only choice for drivers provided by Mageia for this printer is PostScript.

Comment 4 Peter Berens 2014-02-13 07:56:42 CET

Problem is actually in the cups filter pdftops which all applications seem to need to use (firefox, libreoffice, etc).   The program appears to be radically different from the version shipped with Mageia 3.   It requires the output device pswrite with the version of ghostscript shipped with Mageia 4 does not support. The Mageia 3 version does not reference any ghostscript devices.  Copying the Mageia 3 version to the Mageia 4 install seems to fix the problem.   It is unbeleiveable that this has not been fixed in the updates by now.   The fix is simple, change pswrite to ps2write (now the name used by ghostscript) in pstopdf or go back to the version of the filter shipped with Mageia 3.

Source RPM: ghostscript-9.10-2.mga4 => cups-filters-1.0.41-3.mga4

Comment 5 Christiaan Welvaart 2014-11-25 09:42:37 CET

This problem has been fixed for bugreport #11684

*** This bug has been marked as a duplicate of bug 11684 ***

Status: NEW => RESOLVED
CC: (none) => cjw
Resolution: (none) => DUPLICATE