Bug 11679

Summary:	Mageia 4 install fails (reboots machine) at first stage
Product:	Mageia	Reporter:	Martin Whitaker <mageia>
Component:	Installer	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED WONTFIX	QA Contact:
Severity:	normal
Priority:	Normal	CC:	abdallah, sysadmin-bugs, thierry.vignaud, tmb
Version:	4
Target Milestone:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Source RPM:	kernel?	CVE:
Status comment:

Description Martin Whitaker 2013-11-16 00:00:38 CET

Using x86_64 DVD ISO copied to USB stick. On my notebook, selecting "Install Mageia" at the boot menu brings up the usual "Loading Linux kernel" progress bar. After reaching 100%, there is a short pause, and then the machine reboots.

I've used the same USB stick to install M4b1 on my desktop machine without a problem, and have also used it to instal previous Mageia releases on the notebook, so it seems unlikely this is a media problem.

Notebook spec:

Intel Core i7-3630QM
Hybrid nVidia GT635M/Intel graphics

Reproducible: 

Steps to Reproduce:

Comment 1 Manuel Hiebel 2013-11-17 11:09:16 CET

it's the livedvd ? if yes remove "splash silent" in the grub command, so you will see message, and maybe give more info

Comment 2 Martin Whitaker 2013-11-17 11:58:11 CET

No, it's the standard installation DVD - Mageia-4-beta1-x86_64-DVD.iso.

Removing "splash quiet" from the boot options gives no further information - after "Loading Linux kernel" is complete, the screen goes blank for one or two seconds, then the machine reboots.

I've also reproduced the fault with a second USB stick, further ruling out a media problem (and before anyone asks, I've checked the md5sum of the downloaded ISO file).

Comment 3 Thierry Vignaud 2013-11-20 22:24:16 CET

Thomas, any idea?

CC: (none) => thierry.vignaud, tmb
Component: Release (media or process) => Installer
Source RPM: (none) => kernel?

Comment 4 Thomas Backlund 2013-11-20 23:53:52 CET

probably a kernel issue... I seem to remeber some kernel hw issues where this happend.... what laptop is it ?

Comment 5 Martin Whitaker 2013-11-21 00:47:17 CET

HP dv7-7332ea

Comment 6 Martin Whitaker 2013-12-14 19:53:45 CET

Not that anybody seems to care, but this is still broken in beta 2.

Comment 7 Martin Whitaker 2014-02-04 21:09:32 CET

Still broken in final. Further experimentation shows:

  - installation from the Mageia-4-x86_64-DVD.iso fails as described
    above (both from USB stick and from DVD)

  - installation from the Mageia 4 boot.iso reboots after displaying
      "loading x86_64/all.rdz"

  - installation from the Mageia-3 boot.iso but manually pointed at
    a Mageia 4 FTP directory reboots after getting to 100% of the
    "Loading program into memory" progress bar

  - installation from the boot menu of Mageia-4-LiveDVD-GNOME-x86_64-DVD.iso
    fails as for the classical installer DVD

  - installation from the desktop of a live session started from the
    Mageia-4-LiveDVD-GNOME-x86_64-DVD.iso succeeds and results in a
    bootable system

So clearly it is something specific to the installer, not a general kernel issue.

Version: Cauldron => 4

Martin Whitaker 2014-02-04 22:18:29 CET

Summary: M4 beta 1 install fails (reboots machine) at first stage => Mageia 4 install fails (reboots machine) at first stage

Comment 8 abdallah BAHASSINE 2015-03-26 11:08:56 CET

Hi,
I had experienced the same bug on a HP dc5850 SFF.
I solved it by setting the storage option to Native mode IDE in the BIOS.

CC: (none) => abdallah

Comment 9 Samuel Verschelde 2015-05-02 19:16:45 CEST

Martin, is this still valid in RC?

Setting version to cauldron since we can't fix the installer in Mageia 4.

Version: 4 => Cauldron

Samuel Verschelde 2015-05-02 19:16:54 CEST

Keywords: (none) => NEEDINFO

Comment 10 Martin Whitaker 2015-05-03 23:55:57 CEST

No, it's Mageia 4 only. I was leaving this bug open until Mageia 5 was released, in case new users stumble across it (as I did find a way to work round it). Fortunately it only seemed to affect a limited range of hardware - I've only seen a couple of users reporting this issue in the forums.

I suggest closing as won't fix once Mageia-5 is out.

Keywords: NEEDINFO => (none)
Version: Cauldron => 4

Comment 11 Martin Whitaker 2015-06-02 21:31:00 CEST

Closing now.

Status: NEW => RESOLVED
Resolution: (none) => WONTFIX