Bug 10735

Summary:	HP Laserjet 1018 - Need to reinstall the hp plugin every time i turn off the PC
Product:	Mageia	Reporter:	Marcello Anni <marcello.anni>
Component:	RPM Packages	Assignee:	Mageia Bug Squad <bugsquad>
Status:	RESOLVED DUPLICATE	QA Contact:
Severity:	major
Priority:	Normal	CC:	doktor5000, luigiwalser, olegbosis
Version:	3
Target Milestone:	---
Hardware:	i586
OS:	Linux
Whiteboard:
Source RPM:	hplip-3.12.9-6.mga3	CVE:
Status comment:

Description Marcello Anni 2013-07-08 12:39:42 CEST

Description of problem:

hi,

i have been experiencing a lot of problem with my hp printer in mageia. In mageia 2 i had to unplug and plug again the usb cable to have it working, now in mageia 3 i've noted that every time i turn off my pc the printer doesn't work again until i reinstall the plugin via hp-plugin. can you help me, please? thank you


cheers,
Marcello

Version-Release number of selected component (if applicable):

hplip-gui-3.12.9-6.mga3
hplip-hpijs-3.12.9-6.mga3
task-printing-hp-2011-2.mga3
hplip-3.12.9-6.mga3
libhpip0-3.12.9-6.mga3
hplip-hpijs-ppds-3.12.9-6.mga3
kcm_touchpad-0.3.1-9.mga3
hplip-model-data-3.12.9-6.mga3
libpathplan4-2.28.0-11.mga3
libsane-hpaio1-3.12.9-6.mga3
kipi-plugins-batchprocess-3.1.0-2.mga3

system-config-printer-udev-1.3.12-6.mga3
system-config-printer-1.3.12-6.mga3
system-config-printer-libs-1.3.12-6.mga3



Steps to Reproduce:
1. configure the printer in MCC
2. install the plugin
3. print
4. turn off pc (or hibernate)
5. reboot and try to print, it doesn't work
6. re-install the plugin
7. it works again

Reproducible: 

Steps to Reproduce:

Marcello Anni 2013-07-08 12:40:06 CEST

Summary: HP Laserjet 1018 - Need to reinstall the hp plugin every time i had turned off the PC => HP Laserjet 1018 - Need to reinstall the hp plugin every time i turn off the PC

Marcello Anni 2013-07-08 12:40:26 CEST

Source RPM: (none) => hplip-3.12.9-6.mga3

Comment 1 David Walser 2013-07-08 17:12:08 CEST

(In reply to Marcello Anni from comment #0)
> In mageia 2 i had to unplug and plug again the usb cable to have it working

Same for me with a Lexmark C544n.  Been the same going back to the last versions of Mandriva.  I can't remember which version it started with, maybe 2010.0.  I haven't upgraded to Mageia 3 yet.  Probably not hplip's fault, but I'll CC its maintainer.  Maybe he'll know who else we should CC.

CC: (none) => doktor5000, luigiwalser

Comment 2 Florian Hubold 2013-07-08 18:51:47 CEST

Sorry, i've got no clue.

No hp printer to test, can't really help with the plugin stuff or anything related to hplip.

Only thing that i can suggest is to check contents of /var/lib/hp/ and /var/lib/hp/hplip.state and maybe run plugin installation in debug mode manually to see if there are some problems, via hp-plugin -g as shown e.g. in https://bugs.mageia.org/show_bug.cgi?id=5395#c4 

Another option would be to simply raise a bugreport/ask a question upstream:
http://hplipopensource.com/hplip-web/support.html

In any case, it would be really valuable if you could whip up some step-by-step test instructions how to check certain functions of hplip (e.g. plugin functionality) when this has been successfully troubleshooted ...

Comment 3 David Walser 2013-07-08 19:30:44 CEST

It's also possible the issue isn't caused by hplip at all.

Comment 4 Florian Hubold 2013-07-08 19:47:34 CEST

In any case, i'd need help with it, i've got no printer at all, even less one that requires a plugin ;/

Comment 5 Oleg Bosis 2013-07-08 20:04:09 CEST

I think this is duplicate of bug 10072 ...

CC: (none) => olegbosis

Comment 6 David Walser 2013-07-08 23:34:10 CEST

(In reply to Oleg Bosis from comment #5)
> I think this is duplicate of bug 10072 ...

Yes it sure sounds like it.  Let's mark it as such.  Obviously the Mageia 2 (and prior) issue that Marcello mentioned is a different issue.

*** This bug has been marked as a duplicate of bug 10072 ***

Status: NEW => RESOLVED
Resolution: (none) => DUPLICATE