Mageia Bugzilla – Attachment 7614 Details for
Bug 16253
xsane cannot see scanner unless run as root
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Laptop output from HP Device Manager diagnostics
printer-diagnostics (text/plain), 13.32 KB, created by
Maurice Batey
on 2016-04-01 14:21:25 CEST
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Description:
Laptop output from HP Device Manager diagnostics
Filename:
MIME Type:
Creator:
Maurice Batey
Created:
2016-04-01 14:21:25 CEST
Size:
13.32 KB
patch
obsolete
> HP Linux Imaging and Printing System (ver. 3.15.11) Self Diagnse >Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 HP >Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. >This is free software, and you are welcome to distribute it under >certain conditions. See COPYING file for more details. HP Linux >Imaging and Printing System (ver. 3.15.11) Self Diagnse Utility and >Healing Utility ver. 1.0 Copyright (c) 2001-15 HP Development Company, >LP This software comes with ABSOLUTELY NO WARRANTY. This is free >software, and you are welcome to distribute it under certain conditions. >See COPYING file for more details. warning: mandrake distro is not >found in AUTH_TYPES Checking for Deprecated items.... error: This >distro (i.e unknown 5) is either deprecated or not yet supported. The >diagnosis is limited on unsupported platforms. Do you want to >continue?(y=yes*, n=no):y Checking for HPLIP updates.... error: Failed >to locate hp-upgrade utility Checking for Dependencies.... warning: >unknown-5 version is not supported. Using unknown-0 versions >dependencies to verify and install... --------------- | SYSTEM INFO | >--------------- Kernel: 4.1.15-desktop-2.mga5 #1 SMP Wed Jan 20 >17:05:51 UTC 2016 GNU/Linux Host: probook.mab.test Proc: >4.1.15-desktop-2.mga5 #1 SMP Wed Jan 20 17:05:51 UTC 2016 GNU/Linux >Distribution: unknown 5 Bitness: 64 bit ----------------------- | >HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP >3.15.11 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto >installation is not supported for unknown distro 5 version Current >contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from >hplip.conf.in by configure. [hplip] version=3.15.11 [dirs] >home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP >ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.15.11 >html=/usr/share/doc/hplip-3.15.11 icon=/usr/share/applications >cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter >drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # >Following values are determined at configure time and cannot be changed. >[configure] network-build=yes libusb01-build=no pp-build=yes >gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes >cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes >foomatic-drv-install=no foomatic-ppd-install=no >foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes >cups-ppd-install=yes internal-tag=3.15.11 restricted-build=no >ui-toolkit=qt4 qt3=no qt4=yes policy-kit=yes lite-build=no >udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no >apparmor_build=no Current contents of '/var/lib/hp/hplip.state' file: > Current contents of '~/.hplip/hplip.conf' file: [settings] >systray_visible = 0 systray_messages = 0 [last_used] device_uri = >"hp:/usb/Photosmart_5520_series?serial=CN47B7142C0602" printer_name = >HP-Photosmart-5520 working_dir = . [commands] scan = /usr/bin/xsane -V >%SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] >enable = false interval = 5 device_list = [fax] voice_phone = >email_address = [upgrade] notify_upgrade = false last_upgraded_time = >1450621410 pending_upgrade_time = 0 [installation] date_time = 04/01/16 >12:49:43 version = 3.15.11 <Package-name> <Package-Desc> ><Required/Optional> <Min-Version> <Installed-Version> <Status> ><Comment> -------------------------- | External Dependencies | >-------------------------- gs GhostScript - >PostScript and PDF language interpreter and previewer REQUIRED >7.05 9.14 OK - scanimage >scanimage - Shell scanning program OPTIONAL > 1.0 1.0.24 OK - xsane >xsane - Graphical scanner frontend for SANE OPTIONAL > 0.9 0.999 OK - error: cups >CUPS - Common Unix Printing System REQUIRED > 1.1 - INCOMPAT 'CUPS may not be >installed or not running' > >policykit PolicyKit - Administrative policy framework > OPTIONAL - 0.113 OK - >network network -wget > OPTIONAL - 1.15 OK - >error: avahi-utils avahi-utils > OPTIONAL - - MISSING >'avahi-utils needs to be installed' > > error: dbus DBus - Message bus system > REQUIRED - 1.8.20 >MISSING 'DBUS may not be installed or not running' > > ------------------------- | General Dependencies >| ------------------------- error: libcrypto libcrypto - OpenSSL >cryptographic library REQUIRED - >1.0.2 MISSING 'libcrypto needs to be installed' > > python-dbus Python DBus >- Python bindings for DBus REQUIRED 0.80.0 > 1.2.0 OK - reportlab Reportlab - >PDF library for Python OPTIONAL 2.0 > 3.1.8 OK - error: python-notify Python >libnotify - Python bindings for the libnotify Desktop notifications >OPTIONAL - - MISSING >'python-notify needs to be installed' > >pyqt4 PyQt 4- Qt interface for Python (for Qt version >4.x) REQUIRED 4.0 4.11.3 OK >- python-xml Python XML libraries > REQUIRED - 2.1.0 OK - > error: libusb libusb - USB library > REQUIRED - 1.0 MISSING >'libusb needs to be installed' > > error: cups-image CUPS image - CUPS image development >files REQUIRED - - >MISSING 'cups-image needs to be installed' > > error: libnetsnmp-devel libnetsnmp-devel - SNMP >networking library development files REQUIRED 5.0.9 - > MISSING 'libnetsnmp-devel needs to be installed' > > error: sane-devel SANE - Scanning >library development files REQUIRED - > - MISSING 'sane-devel needs to be installed' > > pil PIL - >Python Imaging Library (required for commandline scanning with hp-scan) >OPTIONAL - 1.1.7 OK - python2X > Python 2.2 or greater - Python programming language >REQUIRED 2.2 2.7.9 OK - pyqt4-dbus > PyQt 4 DBus - DBus Support for PyQt4 >REQUIRED 4.0 4.11.3 OK - error: >libjpeg libjpeg - JPEG library > REQUIRED - - MISSING 'libjpeg >needs to be installed' > > error: libpthread libpthread - POSIX threads library > REQUIRED - 2.20 MISSING >'libpthread needs to be installed' > > error: python-devel Python devel - Python development files > REQUIRED 2.2 2.7.9 >MISSING 'python-devel needs to be installed' > > error: cups-devel CUPS devel- Common Unix >Printing System development files REQUIRED - - > MISSING 'cups-devel needs to be installed' > > sane SANE - Scanning >library REQUIRED - > - OK - --------------- | COMPILEDEP | >--------------- error: libtool libtool - Library building >support services REQUIRED - - > MISSING 'libtool needs to be installed' > > error: gcc gcc - GNU Project C >and C++ Compiler REQUIRED - >- MISSING 'gcc needs to be installed' > > error: make make - GNU >make utility to maintain groups of programs REQUIRED 3.0 > - MISSING 'make needs to be installed' > > ---------------------- | > Python Extentions | ---------------------- cupsext >CUPS-Extension REQUIRED > - 3.15.11 OK - hpmudext >IO-Extension REQUIRED > - 3.15.11 OK - >----------------------- | Scan Configuration | ----------------------- > scanext Scan-SANE-Extension > REQUIRED - 3.15.11 OK - >hpaio HPLIP-SANE-Backend > REQUIRED - 3.15.11 OK >'hpaio found in /etc/sane.d/dll.conf' ----------------------- | Other >Dependencies | ----------------------- ------------------------------ >| DISCOVERED SCANNER DEVICES | ------------------------------ device >`v4l:/dev/video0' is a Noname HP HD Webcam virtual device >-------------------------- | DISCOVERED USB DEVICES | >-------------------------- No devices found. >--------------------------------- | INSTALLED CUPS PRINTER QUEUES | >--------------------------------- HP-Deskjet-1050-J410-series >--------------------------- Type: Printer Device URI: >hp:/usb/Deskjet_1050_J410_series?serial=CN18N1D45Z05QT PPD: >/etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd warning: Failed to read >/etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd ppd file PPD Description: >Printer status: printer HP-Deskjet-1050-J410-series is idle. enabled >since Tue 02 Feb 2016 17:15:43 GMT error: Unable to communicate with >device (code=12): hp:/usb/Deskjet_1050_J410_series?serial=CN18N1D45Z05QT >error: Device not found error: Communication status: Failed >HP-Photosmart-5520 ------------------ Type: Printer Device URI: >hp:/usb/Photosmart_5520_series?serial=CN47B7142C0602 PPD: >/etc/cups/ppd/HP-Photosmart-5520.ppd warning: Failed to read >/etc/cups/ppd/HP-Photosmart-5520.ppd ppd file PPD Description: Printer >ready to printr HP-Photosmart-5520 is idle. enabled since Fri 01 Apr >2016 12:48:40 BST error: Unable to communicate with device (code=12): >hp:/usb/Photosmart_5520_series?serial=CN47B7142C0602 error: Device not >found error: Communication status: Failed -------------- | PERMISSION >| -------------- Checking Permissions.... Checking for Configured >Queues.... warning: Fail to read >ppd=/etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd file warning: >Insufficient permission to access file >/etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd warning: Could not >complete Queue(s) configuration check Checking for HP Properitery >Plugin's.... No plug-in printers are configured. Checking for Printer >Status.... error: 'HP-Deskjet-1050-J410-series' Printer is either >Powered-OFF or Failed to communicate. Turn On Printer and re-run >hp-doctor error: 'HP-Photosmart-5520' Printer is either Powered-OFF or >Failed to communicate. Turn On Printer and re-run hp-doctor Diagnose >completed... More information on Troubleshooting,How-To's and Support >is available on http://hplipopensource.com/hplip-web/index.html Please >close this terminal manually.
HP Linux Imaging and Printing System (ver. 3.15.11) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. HP Linux Imaging and Printing System (ver. 3.15.11) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. warning: mandrake distro is not found in AUTH_TYPES Checking for Deprecated items.... error: This distro (i.e unknown 5) is either deprecated or not yet supported. The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y Checking for HPLIP updates.... error: Failed to locate hp-upgrade utility Checking for Dependencies.... warning: unknown-5 version is not supported. Using unknown-0 versions dependencies to verify and install... --------------- | SYSTEM INFO | --------------- Kernel: 4.1.15-desktop-2.mga5 #1 SMP Wed Jan 20 17:05:51 UTC 2016 GNU/Linux Host: probook.mab.test Proc: 4.1.15-desktop-2.mga5 #1 SMP Wed Jan 20 17:05:51 UTC 2016 GNU/Linux Distribution: unknown 5 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.15.11 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for unknown distro 5 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.15.11 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.15.11 html=/usr/share/doc/hplip-3.15.11 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=yes internal-tag=3.15.11 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=yes lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=no Current contents of '/var/lib/hp/hplip.state' file: Current contents of '~/.hplip/hplip.conf' file: [settings] systray_visible = 0 systray_messages = 0 [last_used] device_uri = "hp:/usb/Photosmart_5520_series?serial=CN47B7142C0602" printer_name = HP-Photosmart-5520 working_dir = . [commands] scan = /usr/bin/xsane -V %SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] enable = false interval = 5 device_list = [fax] voice_phone = email_address = [upgrade] notify_upgrade = false last_upgraded_time = 1450621410 pending_upgrade_time = 0 [installation] date_time = 04/01/16 12:49:43 version = 3.15.11 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> -------------------------- | External Dependencies | -------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.14 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK - network network -wget OPTIONAL - 1.15 OK - error: avahi-utils avahi-utils OPTIONAL - - MISSING 'avahi-utils needs to be installed' error: dbus DBus - Message bus system REQUIRED - 1.8.20 MISSING 'DBUS may not be installed or not running' ------------------------- | General Dependencies | ------------------------- error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed' python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 OK - error: python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python-notify needs to be installed' pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed' error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed' error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed' error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed' pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.9 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.3 OK - error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed' error: libpthread libpthread - POSIX threads library REQUIRED - 2.20 MISSING 'libpthread needs to be installed' error: python-devel Python devel - Python development files REQUIRED 2.2 2.7.9 MISSING 'python-devel needs to be installed' error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed' sane SANE - Scanning library REQUIRED - - OK - --------------- | COMPILEDEP | --------------- error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed' error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - - MISSING 'gcc needs to be installed' error: make make - GNU make utility to maintain groups of programs REQUIRED 3.0 - MISSING 'make needs to be installed' ---------------------- | Python Extentions | ---------------------- cupsext CUPS-Extension REQUIRED - 3.15.11 OK - hpmudext IO-Extension REQUIRED - 3.15.11 OK - ----------------------- | Scan Configuration | ----------------------- scanext Scan-SANE-Extension REQUIRED - 3.15.11 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.15.11 OK 'hpaio found in /etc/sane.d/dll.conf' ----------------------- | Other Dependencies | ----------------------- ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `v4l:/dev/video0' is a Noname HP HD Webcam virtual device -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP-Deskjet-1050-J410-series --------------------------- Type: Printer Device URI: hp:/usb/Deskjet_1050_J410_series?serial=CN18N1D45Z05QT PPD: /etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd warning: Failed to read /etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd ppd file PPD Description: Printer status: printer HP-Deskjet-1050-J410-series is idle. enabled since Tue 02 Feb 2016 17:15:43 GMT error: Unable to communicate with device (code=12): hp:/usb/Deskjet_1050_J410_series?serial=CN18N1D45Z05QT error: Device not found error: Communication status: Failed HP-Photosmart-5520 ------------------ Type: Printer Device URI: hp:/usb/Photosmart_5520_series?serial=CN47B7142C0602 PPD: /etc/cups/ppd/HP-Photosmart-5520.ppd warning: Failed to read /etc/cups/ppd/HP-Photosmart-5520.ppd ppd file PPD Description: Printer ready to printr HP-Photosmart-5520 is idle. enabled since Fri 01 Apr 2016 12:48:40 BST error: Unable to communicate with device (code=12): hp:/usb/Photosmart_5520_series?serial=CN47B7142C0602 error: Device not found error: Communication status: Failed -------------- | PERMISSION | -------------- Checking Permissions.... Checking for Configured Queues.... warning: Fail to read ppd=/etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd file warning: Insufficient permission to access file /etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd warning: Could not complete Queue(s) configuration check Checking for HP Properitery Plugin's.... No plug-in printers are configured. Checking for Printer Status.... error: 'HP-Deskjet-1050-J410-series' Printer is either Powered-OFF or Failed to communicate. Turn On Printer and re-run hp-doctor error: 'HP-Photosmart-5520' Printer is either Powered-OFF or Failed to communicate. Turn On Printer and re-run hp-doctor Diagnose completed... More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html Please close this terminal manually.
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