Mageia Bugzilla – Attachment 7613 Details for
Bug 16253
xsane cannot see scanner unless run as root
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Diagnostic output from HP Device Manager
printer-diag-1-4-16.txt (text/plain), 10.27 KB, created by
Maurice Batey
on 2016-04-01 14:09:12 CEST
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Description:
Diagnostic output from HP Device Manager
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Creator:
Maurice Batey
Created:
2016-04-01 14:09:12 CEST
Size:
10.27 KB
patch
obsolete
> >HP Linux Imaging and Printing System (ver. 3.15.11) >Self Diagnse Utility and Healing Utility ver. 1.0 > >Copyright (c) 2001-15 HP Development Company, LP >This software comes with ABSOLUTELY NO WARRANTY. >This is free software, and you are welcome to distribute it >under certain conditions. See COPYING file for more details. > > >HP Linux Imaging and Printing System (ver. 3.15.11) >Self Diagnse Utility and Healing Utility ver. 1.0 > >Copyright (c) 2001-15 HP Development Company, LP >This software comes with ABSOLUTELY NO WARRANTY. >This is free software, and you are welcome to distribute it >under certain conditions. See COPYING file for more details. > >warning: mandrake distro is not found in AUTH_TYPES > > >Checking for Deprecated items.... >error: This distro (i.e unknown 5) is either deprecated or not yet supported. >The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y > > >Checking for HPLIP updates.... >error: Failed to locate hp-upgrade utility > > >Checking for Dependencies.... >warning: unknown-5 version is not supported. Using unknown-0 versions dependencies to verify and install... > >--------------- >| SYSTEM INFO | >--------------- > > Kernel: 4.1.15-desktop-2.mga5 #1 SMP Wed Jan 20 17:05:51 UTC 2016 GNU/Linux > Host: newpc.mab.test > Proc: 4.1.15-desktop-2.mga5 #1 SMP Wed Jan 20 17:05:51 UTC 2016 GNU/Linux > Distribution: unknown 5 > Bitness: 64 bit > > >----------------------- >| HPLIP CONFIGURATION | >----------------------- > >HPLIP-Version: HPLIP 3.15.11 >HPLIP-Home: /usr/share/hplip >warning: HPLIP-Installation: Auto installation is not supported for unknown distro 5 version > >Current contents of '/etc/hp/hplip.conf' file: ># hplip.conf. Generated from hplip.conf.in by configure. > >[hplip] >version=3.15.11 > >[dirs] >home=/usr/share/hplip >run=/var/run >ppd=/usr/share/ppd/HP >ppdbase=/usr/share/ppd >doc=/usr/share/doc/hplip-3.15.11 >html=/usr/share/doc/hplip-3.15.11 >icon=/usr/share/applications >cupsbackend=/usr/lib/cups/backend >cupsfilter=/usr/lib/cups/filter >drv=/usr/share/cups/drv/hp >bin=/usr/bin >apparmor=/etc/apparmor.d ># Following values are determined at configure time and cannot be changed. >[configure] >network-build=yes >libusb01-build=no >pp-build=yes >gui-build=yes >scanner-build=yes >fax-build=yes >dbus-build=yes >cups11-build=no >doc-build=yes >shadow-build=no >hpijs-install=yes >foomatic-drv-install=no >foomatic-ppd-install=no >foomatic-rip-hplip-install=no >hpcups-install=yes >cups-drv-install=yes >cups-ppd-install=yes >internal-tag=3.15.11 >restricted-build=no >ui-toolkit=qt4 >qt3=no >qt4=yes >policy-kit=yes >lite-build=no >udev_sysfs_rules=no >hpcups-only-build=no >hpijs-only-build=no >apparmor_build=no > > >Current contents of '/var/lib/hp/hplip.state' file: > > >Current contents of '~/.hplip/hplip.conf' file: >[settings] >systray_visible = 0 >systray_messages = 0 > >[last_used] >device_uri = "hp:/usb/Photosmart_5520_series?serial=CN47B7142C0602" >printer_name = HP-Photosmart-5520 >working_dir = . > >[commands] >scan = /usr/bin/xsane -V %SANE_URI% > >[refresh] >rate = 30 >enable = false >type = 1 > >[polling] >enable = false >interval = 5 >device_list = > >[fax] >voice_phone = >email_address = > >[upgrade] >notify_upgrade = false >last_upgraded_time = 1453736695 >pending_upgrade_time = 0 > >[installation] >date_time = 04/01/16 12:57:20 >version = 3.15.11 > > > <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> > >-------------------------- >| External Dependencies | >-------------------------- > > gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.14 OK - > scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK - > xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - > error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' > policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK - > network network -wget OPTIONAL - 1.15 OK - > avahi-utils avahi-utils OPTIONAL - 0.6.31 OK - > error: dbus DBus - Message bus system REQUIRED - 1.8.20 MISSING 'DBUS may not be installed or not running' > >------------------------- >| General Dependencies | >------------------------- > > error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed' > python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - > reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 OK - > error: python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python-notify needs to be installed' > pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK - > python-xml Python XML libraries REQUIRED - 2.1.0 OK - > error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed' > error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed' > error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed' > error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed' > pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - > python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.9 OK - > pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.3 OK - > error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed' > libpthread libpthread - POSIX threads library REQUIRED - 2.20 OK - > error: python-devel Python devel - Python development files REQUIRED 2.2 2.7.9 MISSING 'python-devel needs to be installed' > error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed' > sane SANE - Scanning library REQUIRED - - OK - > >--------------- >| COMPILEDEP | >--------------- > > error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed' > error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 MISSING 'gcc needs to be installed' > make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK - > >---------------------- >| Python Extentions | >---------------------- > > cupsext CUPS-Extension REQUIRED - 3.15.11 OK - > hpmudext IO-Extension REQUIRED - 3.15.11 OK - > >----------------------- >| Scan Configuration | >----------------------- > > scanext Scan-SANE-Extension REQUIRED - 3.15.11 OK - > hpaio HPLIP-SANE-Backend REQUIRED - 3.15.11 OK 'hpaio found in /etc/sane.d/dll.conf' > >----------------------- >| Other Dependencies | >----------------------- > > >------------------------------ >| DISCOVERED SCANNER DEVICES | >------------------------------ > >No Scanner found. > >-------------------------- >| DISCOVERED USB DEVICES | >-------------------------- > >No devices found. > >--------------------------------- >| INSTALLED CUPS PRINTER QUEUES | >--------------------------------- > > >HP-Photosmart-5520-series >------------------------- >Type: Unknown >Device URI: usb://HP/Photosmart%205520%20series?serial=CN47B7142C0602&interface=1 >PPD: /etc/cups/ppd/HP-Photosmart-5520-series.ppd >warning: Failed to read /etc/cups/ppd/HP-Photosmart-5520-series.ppd ppd file >PPD Description: >Printer status: printer HP-Photosmart-5520-series is idle. enabled since Mon 28 Mar 2016 18:19:08 BST >warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices. > > >-------------- >| PERMISSION | >-------------- > > > >Checking Permissions.... > > >Checking for Configured Queues.... >warning: Fail to read ppd=/etc/cups/ppd/HP-Photosmart-5520-series.ppd file >warning: Insufficient permission to access file /etc/cups/ppd/HP-Photosmart-5520-series.ppd >warning: Could not complete Queue(s) configuration check > > >Checking for HP Properitery Plugin's.... >No plug-in printers are configured. > >Diagnose completed... > > > >More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html > > >Please close this terminal manually. >
HP Linux Imaging and Printing System (ver. 3.15.11) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. HP Linux Imaging and Printing System (ver. 3.15.11) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. warning: mandrake distro is not found in AUTH_TYPES Checking for Deprecated items.... error: This distro (i.e unknown 5) is either deprecated or not yet supported. The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y Checking for HPLIP updates.... error: Failed to locate hp-upgrade utility Checking for Dependencies.... warning: unknown-5 version is not supported. Using unknown-0 versions dependencies to verify and install... --------------- | SYSTEM INFO | --------------- Kernel: 4.1.15-desktop-2.mga5 #1 SMP Wed Jan 20 17:05:51 UTC 2016 GNU/Linux Host: newpc.mab.test Proc: 4.1.15-desktop-2.mga5 #1 SMP Wed Jan 20 17:05:51 UTC 2016 GNU/Linux Distribution: unknown 5 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.15.11 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for unknown distro 5 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.15.11 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.15.11 html=/usr/share/doc/hplip-3.15.11 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=yes internal-tag=3.15.11 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=yes lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=no Current contents of '/var/lib/hp/hplip.state' file: Current contents of '~/.hplip/hplip.conf' file: [settings] systray_visible = 0 systray_messages = 0 [last_used] device_uri = "hp:/usb/Photosmart_5520_series?serial=CN47B7142C0602" printer_name = HP-Photosmart-5520 working_dir = . [commands] scan = /usr/bin/xsane -V %SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] enable = false interval = 5 device_list = [fax] voice_phone = email_address = [upgrade] notify_upgrade = false last_upgraded_time = 1453736695 pending_upgrade_time = 0 [installation] date_time = 04/01/16 12:57:20 version = 3.15.11 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> -------------------------- | External Dependencies | -------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.14 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK - network network -wget OPTIONAL - 1.15 OK - avahi-utils avahi-utils OPTIONAL - 0.6.31 OK - error: dbus DBus - Message bus system REQUIRED - 1.8.20 MISSING 'DBUS may not be installed or not running' ------------------------- | General Dependencies | ------------------------- error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed' python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 OK - error: python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python-notify needs to be installed' pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.3 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed' error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed' error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed' error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed' pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.9 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.3 OK - error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed' libpthread libpthread - POSIX threads library REQUIRED - 2.20 OK - error: python-devel Python devel - Python development files REQUIRED 2.2 2.7.9 MISSING 'python-devel needs to be installed' error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed' sane SANE - Scanning library REQUIRED - - OK - --------------- | COMPILEDEP | --------------- error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed' error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.9.2 MISSING 'gcc needs to be installed' make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK - ---------------------- | Python Extentions | ---------------------- cupsext CUPS-Extension REQUIRED - 3.15.11 OK - hpmudext IO-Extension REQUIRED - 3.15.11 OK - ----------------------- | Scan Configuration | ----------------------- scanext Scan-SANE-Extension REQUIRED - 3.15.11 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.15.11 OK 'hpaio found in /etc/sane.d/dll.conf' ----------------------- | Other Dependencies | ----------------------- ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ No Scanner found. -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP-Photosmart-5520-series ------------------------- Type: Unknown Device URI: usb://HP/Photosmart%205520%20series?serial=CN47B7142C0602&interface=1 PPD: /etc/cups/ppd/HP-Photosmart-5520-series.ppd warning: Failed to read /etc/cups/ppd/HP-Photosmart-5520-series.ppd ppd file PPD Description: Printer status: printer HP-Photosmart-5520-series is idle. enabled since Mon 28 Mar 2016 18:19:08 BST warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices. -------------- | PERMISSION | -------------- Checking Permissions.... Checking for Configured Queues.... warning: Fail to read ppd=/etc/cups/ppd/HP-Photosmart-5520-series.ppd file warning: Insufficient permission to access file /etc/cups/ppd/HP-Photosmart-5520-series.ppd warning: Could not complete Queue(s) configuration check Checking for HP Properitery Plugin's.... No plug-in printers are configured. Diagnose completed... More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html Please close this terminal manually.
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