Attachment 5991 Details for Bug 1454 – diagnostic output

diagnostic output

HP-diagnosis.txt (text/plain), 8.04 KB, created by Thomas Spuhler on 2015-03-04 23:44:55 CET

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Creator: Thomas Spuhler

Created: 2015-03-04 23:44:55 CET

Size: 8.04 KB

patch

obsolete

>
>[01mHP Linux Imaging and Printing System (ver. 3.14.6)[0m
>[01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m
>
>Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
>This software comes with ABSOLUTELY NO WARRANTY.
>This is free software, and you are welcome to distribute it
>under certain conditions. See COPYING file for more details.
>
>[01m
>
>Checking for Deprecated items....[0m
>[01m[31;01mThe diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):[0m[0m[01m
>
>Checking for HPLIP updates....[0m
>[01m
>
>Checking for Dependencies....[0m
>
>---------------
>| SYSTEM INFO |
>---------------
>
> Kernel: 3.19.0-desktop-5.mga5 #1 SMP Mon Mar 2 16:38:53 UTC 2015 GNU/Linux
> Host: localhost
> Proc: 3.19.0-desktop-5.mga5 #1 SMP Mon Mar 2 16:38:53 UTC 2015 GNU/Linux
> Distribution: unknown 0.0
> Bitness: 32 bit
>
>
>-----------------------
>| HPLIP CONFIGURATION |
>-----------------------
>
>HPLIP-Version: HPLIP 3.14.6
>HPLIP-Home: /usr/share/hplip
>
>[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
># hplip.conf.  Generated from hplip.conf.in by configure.
>
>[hplip]
>version=3.14.6
>
>[dirs]
>home=/usr/share/hplip
>run=/var/run
>ppd=/usr/share/ppd/HP
>ppdbase=/usr/share/ppd
>doc=/usr/share/doc/hplip-3.14.6
>html=/usr/share/doc/hplip-3.14.6
>icon=/usr/share/applications
>cupsbackend=/usr/lib/cups/backend
>cupsfilter=/usr/lib/cups/filter
>drv=/usr/share/cups/drv/hp
>bin=/usr/bin
>
># Following values are determined at configure time and cannot be changed.
>[configure]
>network-build=yes
>libusb01-build=no
>pp-build=yes
>gui-build=yes
>scanner-build=yes
>fax-build=yes
>dbus-build=yes
>cups11-build=no
>doc-build=yes
>shadow-build=no
>hpijs-install=yes
>foomatic-drv-install=no
>foomatic-ppd-install=no
>foomatic-rip-hplip-install=no
>hpcups-install=yes
>cups-drv-install=yes
>cups-ppd-install=yes
>internal-tag=3.14.6
>restricted-build=no
>ui-toolkit=qt4
>qt3=no
>qt4=yes
>policy-kit=yes
>lite-build=no
>udev_sysfs_rules=no
>hpcups-only-build=no
>hpijs-only-build=no
>
>
>[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
>
>
>[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
>[last_used]
>device_uri = "hp:/net/Photosmart_C4380_series?ip=192.168.0.11"
>printer_name = 
>working_dir = .
>
>[settings]
>systray_visible = 0
>systray_messages = 0
>
>[commands]
>scan = /usr/bin/xsane -V %SANE_URI%
>
>[refresh]
>rate = 30
>enable = false
>type = 1
>
>[polling]
>enable = false
>interval = 5
>device_list = 
>
>[fax]
>voice_phone = 
>email_address = 
>
>[upgrade]
>notify_upgrade = false
>last_upgraded_time = 1425507041.0341
>pending_upgrade_time = 0
>
>[installation]
>date_time = 03/04/15 15:22:10
>version = 3.14.6
>
>
> <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>
>
>--------------------------
>|  External Dependencies |
>--------------------------
>
> policykit            Admin-Policy-framework    OPTIONAL        -               0.112           OK         -
> gs                   Ghostscript               REQUIRED        7.05            9.14            OK         -
> network              Network-wget              OPTIONAL        -               1.15            OK         -
> scanimage            Shell-Scanning            OPTIONAL        1.0             1.0.24          OK         -
> avahi-utils          avahi-utils               OPTIONAL        -               0.6.31          OK         -
>[31;01m error: dbus          DBus                      REQUIRED        -               1.8.16          MISSING    'DBUS may not be installed or not running'[0m
>[31;01m error: cups          CUPS                      REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'[0m
> xsane                SANE-GUI                  OPTIONAL        0.9             0.999           OK         -
>
>-------------------------
>|  General Dependencies |
>-------------------------
>
>[31;01m error: reportlab     Python-PDF-Lib            OPTIONAL        2.0             3.1.8           MISSING    'reportlab needs to be installed'[0m
>[31;01m error: libcrypto     OpenSSL-Crypto-Lib        REQUIRED        -               1.0.2           MISSING    'libcrypto needs to be installed'[0m
> pil                  Python-Image-Lib          OPTIONAL        -               1.1.7           OK         -
> pyqt4-dbus           PyQt4-DBUS                REQUIRED        4.0             4.11.3          OK         -
>[31;01m error: libjpeg       JPEG-Lib                  REQUIRED        -               -               MISSING    'libjpeg needs to be installed'[0m
> libpthread           POSIX-Threads-Lib         REQUIRED        -               2.20            OK         -
> python-dbus          Python-DBUS               REQUIRED        0.80.0          1.2.0           OK         -
>[31;01m error: python-devel  Python-SDK                REQUIRED        2.2             2.7.9           MISSING    'python-devel needs to be installed'[0m
> pyqt4                Python-Qt4                REQUIRED        4.0             4.11.3          OK         -
>[31;01m error: cups-devel    CUPS-SDK                  REQUIRED        -               -               MISSING    'cups-devel needs to be installed'[0m
>[31;01m error: sane-devel    SANE-SDK                  REQUIRED        -               -               MISSING    'sane-devel needs to be installed'[0m
>[31;01m error: libusb        USB-Lib                   REQUIRED        -               1.0             MISSING    'libusb needs to be installed'[0m
> sane                 Scan-Lib                  REQUIRED        -               -               OK         -
>[31;01m error: cups-image    CUPS-Image-Lib            REQUIRED        -               -               MISSING    'cups-image needs to be installed'[0m
>[31;01m error: libnetsnmp-devel SNMP-Networking-SDK       REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'[0m
> python-xml           Python-XML-Lib            REQUIRED        -               2.1.0           OK         -
>[31;01m error: python-notify Desktop-notifications     OPTIONAL        -               -               MISSING    'python-notify needs to be installed'[0m
>
>------------------------------
>|  Compile Time Dependencies |
>------------------------------
>
> gcc                  gcc-Compiler              REQUIRED        -               4.9.2           OK         -
>[31;01m error: libtool       Build-tools               REQUIRED        -               -               MISSING    'libtool needs to be installed'[0m
> make                 GNU-Build-tools           REQUIRED        3.0             4.0             OK         -
>
>----------------------
>|  Python Extentions |
>----------------------
>
> cupsext              CUPS-Extension            REQUIRED        -               3.14.6          OK         -
> pcardext             PhotoCard-Extension       REQUIRED        -               3.14.6          OK         -
> hpmudext             IO-Extension              REQUIRED        -               3.14.6          OK         -
>
>-----------------------
>|  Scan Configuration |
>-----------------------
>
> hpaio                HPLIP-SANE-Backend        REQUIRED        -               3.14.6          OK         'hpaio found in /etc/sane.d/dll.conf'
> scanext              Scan-SANE-Extension       REQUIRED        -               3.14.6          OK         -
>
>------------------------------
>| DISCOVERED SCANNER DEVICES |
>------------------------------
>
>device `v4l:/dev/video0' is a Noname Namuga 1.3M Webcam virtual device
>
>
>--------------------------
>| DISCOVERED USB DEVICES |
>--------------------------
>
>No devices found.
>
>---------------------------------
>| INSTALLED CUPS PRINTER QUEUES |
>---------------------------------
>
>
>[01mlpstat[0m
>[01m------[0m
>Type: Unknown
>Device URI: Bad file descriptor
>
>
>--------------
>| PERMISSION |
>--------------
>
>[01m
>
>Checking Permissions....[0m
>Permissions are correct.
>[01m
>
>Checking for Configured Queues....[0m
>No Queue added
>
>[01m
>
>Checking for HP Properitery Plugin's....[0m
>No plug-in printers are configured.
>[01m
>Diagnose completed...
>[0m
>
>
>More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

[01mHP Linux Imaging and Printing System (ver. 3.14.6)[0m
[01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

[01m

Checking for Deprecated items....[0m
[01m[31;01mThe diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):[0m[0m[01m

Checking for HPLIP updates....[0m
[01m

Checking for Dependencies....[0m

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.19.0-desktop-5.mga5 #1 SMP Mon Mar 2 16:38:53 UTC 2015 GNU/Linux
 Host: localhost
 Proc: 3.19.0-desktop-5.mga5 #1 SMP Mon Mar 2 16:38:53 UTC 2015 GNU/Linux
 Distribution: unknown 0.0
 Bitness: 32 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.6
HPLIP-Home: /usr/share/hplip

[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.14.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.6
html=/usr/share/doc/hplip-3.14.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.14.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no


[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m


[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
[last_used]
device_uri = "hp:/net/Photosmart_C4380_series?ip=192.168.0.11"
printer_name = 
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list = 

[fax]
voice_phone = 
email_address = 

[upgrade]
notify_upgrade = false
last_upgraded_time = 1425507041.0341
pending_upgrade_time = 0

[installation]
date_time = 03/04/15 15:22:10
version = 3.14.6


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------------------
|  External Dependencies |
--------------------------

 policykit            Admin-Policy-framework    OPTIONAL        -               0.112           OK         -
 gs                   Ghostscript               REQUIRED        7.05            9.14            OK         -
 network              Network-wget              OPTIONAL        -               1.15            OK         -
 scanimage            Shell-Scanning            OPTIONAL        1.0             1.0.24          OK         -
 avahi-utils          avahi-utils               OPTIONAL        -               0.6.31          OK         -
[31;01m error: dbus          DBus                      REQUIRED        -               1.8.16          MISSING    'DBUS may not be installed or not running'[0m
[31;01m error: cups          CUPS                      REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'[0m
 xsane                SANE-GUI                  OPTIONAL        0.9             0.999           OK         -

-------------------------
|  General Dependencies |
-------------------------

[31;01m error: reportlab     Python-PDF-Lib            OPTIONAL        2.0             3.1.8           MISSING    'reportlab needs to be installed'[0m
[31;01m error: libcrypto     OpenSSL-Crypto-Lib        REQUIRED        -               1.0.2           MISSING    'libcrypto needs to be installed'[0m
 pil                  Python-Image-Lib          OPTIONAL        -               1.1.7           OK         -
 pyqt4-dbus           PyQt4-DBUS                REQUIRED        4.0             4.11.3          OK         -
[31;01m error: libjpeg       JPEG-Lib                  REQUIRED        -               -               MISSING    'libjpeg needs to be installed'[0m
 libpthread           POSIX-Threads-Lib         REQUIRED        -               2.20            OK         -
 python-dbus          Python-DBUS               REQUIRED        0.80.0          1.2.0           OK         -
[31;01m error: python-devel  Python-SDK                REQUIRED        2.2             2.7.9           MISSING    'python-devel needs to be installed'[0m
 pyqt4                Python-Qt4                REQUIRED        4.0             4.11.3          OK         -
[31;01m error: cups-devel    CUPS-SDK                  REQUIRED        -               -               MISSING    'cups-devel needs to be installed'[0m
[31;01m error: sane-devel    SANE-SDK                  REQUIRED        -               -               MISSING    'sane-devel needs to be installed'[0m
[31;01m error: libusb        USB-Lib                   REQUIRED        -               1.0             MISSING    'libusb needs to be installed'[0m
 sane                 Scan-Lib                  REQUIRED        -               -               OK         -
[31;01m error: cups-image    CUPS-Image-Lib            REQUIRED        -               -               MISSING    'cups-image needs to be installed'[0m
[31;01m error: libnetsnmp-devel SNMP-Networking-SDK       REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'[0m
 python-xml           Python-XML-Lib            REQUIRED        -               2.1.0           OK         -
[31;01m error: python-notify Desktop-notifications     OPTIONAL        -               -               MISSING    'python-notify needs to be installed'[0m

------------------------------
|  Compile Time Dependencies |
------------------------------

 gcc                  gcc-Compiler              REQUIRED        -               4.9.2           OK         -
[31;01m error: libtool       Build-tools               REQUIRED        -               -               MISSING    'libtool needs to be installed'[0m
 make                 GNU-Build-tools           REQUIRED        3.0             4.0             OK         -

----------------------
|  Python Extentions |
----------------------

 cupsext              CUPS-Extension            REQUIRED        -               3.14.6          OK         -
 pcardext             PhotoCard-Extension       REQUIRED        -               3.14.6          OK         -
 hpmudext             IO-Extension              REQUIRED        -               3.14.6          OK         -

-----------------------
|  Scan Configuration |
-----------------------

 hpaio                HPLIP-SANE-Backend        REQUIRED        -               3.14.6          OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension       REQUIRED        -               3.14.6          OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `v4l:/dev/video0' is a Noname Namuga 1.3M Webcam virtual device


--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------


[01mlpstat[0m
[01m------[0m
Type: Unknown
Device URI: Bad file descriptor


--------------
| PERMISSION |
--------------

[01m

Checking Permissions....[0m
Permissions are correct.
[01m

Checking for Configured Queues....[0m
No Queue added

[01m

Checking for HP Properitery Plugin's....[0m
No plug-in printers are configured.
[01m
Diagnose completed...
[0m


More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

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Attachments on bug 1454: 4716 | 4719 | 5991