Mageia Bugzilla – Attachment 10909 Details for
Bug 24629
I configure a HP 4720 printer wireless but printing gives Device communication error 5012
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the line output of hp-check -i
hp-check.txt (text/plain), 11.39 KB, created by
Adelson Oliveira
on 2019-04-07 06:15:22 CEST
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Description:
the line output of hp-check -i
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Creator:
Adelson Oliveira
Created:
2019-04-07 06:15:22 CEST
Size:
11.39 KB
patch
obsolete
>Saving output in log file: /home/adelson/hp-check.log > >HP Linux Imaging and Printing System (ver. 3.19.3) >Dependency/Version Check Utility ver. 15.1 > >Copyright (c) 2001-18 HP Development Company, LP >This software comes with ABSOLUTELY NO WARRANTY. >This is free software, and you are welcome to distribute it >under certain conditions. See COPYING file for more details. > >Note: hp-check can be run in three modes: >1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or >.run) to determine if the proper dependencies are installed to successfully compile HPLIP. >2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an >already built HPLIP supplied tarball has the proper dependencies installed to successfully run. >3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both >compile- and run-time dependencies). > >Check types: >a. EXTERNALDEP - External Dependencies >b. GENERALDEP - General Dependencies (required both at compile and run time) >c. COMPILEDEP - Compile time Dependencies >d. [All are run-time checks] >PYEXT SCANCONF QUEUES PERMISSION > >Status Types: > OK > MISSING - Missing Dependency or Permission or Plug-in > INCOMPAT - Incompatible dependency-version or Plugin-version > >warning: 4-7 version is not supported. Using 4-2011.0 versions dependencies to verify and install... > >--------------- >| SYSTEM INFO | >--------------- > > Kernel: 5.0.7-desktop-1.mga7 #1 SMP Sat Apr 6 09:30:35 UTC 2019 GNU/Linux > Host: localhost.localdomain > Proc: 5.0.7-desktop-1.mga7 #1 SMP Sat Apr 6 09:30:35 UTC 2019 GNU/Linux > Distribution: 4 7 > Bitness: 64 bit > > >----------------------- >| HPLIP CONFIGURATION | >----------------------- > >HPLIP-Version: HPLIP 3.19.3 >HPLIP-Home: /usr/share/hplip >warning: HPLIP-Installation: Auto installation is not supported for 4 distro 7 version > >Current contents of '/etc/hp/hplip.conf' file: ># hplip.conf. Generated from hplip.conf.in by configure. > >[hplip] >version=3.19.3 > >[dirs] >home=/usr/share/hplip >run=/var/run >ppd=/usr/share/ppd/HP >ppdbase=/usr/share/ppd >doc=/usr/share/doc/hplip-3.19.3 >html=/usr/share/doc/hplip-3.19.3 >icon=/usr/share/applications >cupsbackend=/usr/lib/cups/backend >cupsfilter=/usr/lib/cups/filter >drv=/usr/share/cups/drv/hp >bin=/usr/bin >apparmor=/etc/apparmor.d ># Following values are determined at configure time and cannot be changed. >[configure] >network-build=yes >libusb01-build=no >pp-build=yes >gui-build=yes >scanner-build=yes >fax-build=yes >dbus-build=yes >cups11-build=no >doc-build=yes >shadow-build=no >hpijs-install=yes >foomatic-drv-install=no >foomatic-ppd-install=no >foomatic-rip-hplip-install=no >hpcups-install=yes >cups-drv-install=yes >cups-ppd-install=yes >internal-tag=3.19.3 >restricted-build=no >ui-toolkit=qt5 >qt3=no >qt4=no >qt5=yes >policy-kit=yes >lite-build=no >udev_sysfs_rules=no >hpcups-only-build=no >hpijs-only-build=no >apparmor_build=no >class-driver=no > > >Current contents of '/var/lib/hp/hplip.state' file: > > >Current contents of '~/.hplip/hplip.conf' file: >warning: Could not access file: No such file or directory > <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> > >------------------------- >| External Dependencies | >------------------------- > > error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' > gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.27 OK - > xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - > scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK - > error: dbus DBus - Message bus system REQUIRED - 1.13.8 MISSING 'DBUS may not be installed or not running' > policykit PolicyKit - Administrative policy framework OPTIONAL - 0.115 OK - > network network -wget OPTIONAL - 1.20.3 OK - > avahi-utils avahi-utils OPTIONAL - 0.7 OK - > >------------------------ >| General Dependencies | >------------------------ > > error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed' > error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed' > error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed' > libpthread libpthread - POSIX threads library REQUIRED - b'2.29' OK - > error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed' > sane SANE - Scanning library REQUIRED - - OK - > error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed' > error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed' > error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 MISSING 'libcrypto needs to be installed' > python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.7.3 OK - > error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed' > error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed' > error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed' > python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.8 OK - > python3-xml Python XML libraries REQUIRED - 2.2.6 OK - > error: python3-devel Python devel - Python development files REQUIRED 2.2 3.7.3 MISSING 'python3-devel needs to be installed' > python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - > python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.13 OK - > >-------------- >| COMPILEDEP | >-------------- > > error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed' > gcc gcc - GNU Project C and C++ Compiler REQUIRED - 8.3.1 OK - > make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK - > >--------------------- >| Python Extentions | >--------------------- > > cupsext CUPS-Extension REQUIRED - 3.19.3 OK - > hpmudext IO-Extension REQUIRED - 3.19.3 OK - > >---------------------- >| Scan Configuration | >---------------------- > > hpaio HPLIP-SANE-Backend REQUIRED - 3.19.3 OK 'hpaio found in /etc/sane.d/dll.conf' > scanext Scan-SANE-Extension REQUIRED - 3.19.3 OK - > >------------------------------ >| DISCOVERED SCANNER DEVICES | >------------------------------ > >device `hpaio:/net/DeskJet_4720_series?zc=HP98E7F43FC5AD.local' is a Hewlett-Packard DeskJet_4720_series all-in-one >device `v4l:/dev/video0' is a Noname HD Webcam: HD Webcam virtual device > > >-------------------------- >| DISCOVERED USB DEVICES | >-------------------------- > >No devices found. > >--------------------------------- >| INSTALLED CUPS PRINTER QUEUES | >--------------------------------- > > >HP-DeskJet-4720-series >---------------------- >Type: Printer >Device URI: hp:/net/DeskJet_4720_series?zc=HP98E7F43FC5AD.local >PPD: /etc/cups/ppd/HP-DeskJet-4720-series.ppd >PPD Description: HP Deskjet 4720 Series, hpcups 3.19.3 >Printer status: impressora HP-DeskJet-4720-series está inativa; habilitada desde sex 05 abr 2019 21:40:45 -03 >error: Unable to communicate with device (code=12): hp:/net/DeskJet_4720_series?zc=HP98E7F43FC5AD.local >error: unable to open channel >error: Communication status: Failed > > >-------------- >| PERMISSION | >-------------- > > >----------- >| SUMMARY | >----------- > >Missing Required Dependencies >----------------------------- >error: 'cups' package is missing or 'cups' service is not running. >error: 'cups-common' package is missing/incompatible >error: 'libdbus-1-devel' package is missing/incompatible >error: 'python-gobject' package is missing/incompatible >error: 'libjpeg-devel' package is missing/incompatible >error: 'libcups2-devel' package is missing/incompatible >error: 'libcups2' package is missing/incompatible >error: 'libusb1.0-devel' package is missing/incompatible >error: 'libsane1-devel' package is missing/incompatible >error: 'sane-backends' package is missing/incompatible >error: 'libnet-snmp-devel' package is missing/incompatible >error: 'libopenssl0.9.8-devel' package is missing/incompatible >error: 'libtool' package is missing/incompatible >error: 'libgphoto-devel' package is missing/incompatible > >Missing Optional Dependencies >----------------------------- >None > > >Total Errors: 15 >Total Warnings: 1 > > >Done. >
Saving output in log file: /home/adelson/hp-check.log HP Linux Imaging and Printing System (ver. 3.19.3) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version warning: 4-7 version is not supported. Using 4-2011.0 versions dependencies to verify and install... --------------- | SYSTEM INFO | --------------- Kernel: 5.0.7-desktop-1.mga7 #1 SMP Sat Apr 6 09:30:35 UTC 2019 GNU/Linux Host: localhost.localdomain Proc: 5.0.7-desktop-1.mga7 #1 SMP Sat Apr 6 09:30:35 UTC 2019 GNU/Linux Distribution: 4 7 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.19.3 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for 4 distro 7 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.19.3 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.19.3 html=/usr/share/doc/hplip-3.19.3 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=yes internal-tag=3.19.3 restricted-build=no ui-toolkit=qt5 qt3=no qt4=no qt5=yes policy-kit=yes lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=no class-driver=no Current contents of '/var/lib/hp/hplip.state' file: Current contents of '~/.hplip/hplip.conf' file: warning: Could not access file: No such file or directory <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> ------------------------- | External Dependencies | ------------------------- error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.27 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK - error: dbus DBus - Message bus system REQUIRED - 1.13.8 MISSING 'DBUS may not be installed or not running' policykit PolicyKit - Administrative policy framework OPTIONAL - 0.115 OK - network network -wget OPTIONAL - 1.20.3 OK - avahi-utils avahi-utils OPTIONAL - 0.7 OK - ------------------------ | General Dependencies | ------------------------ error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed' error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed' error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed' libpthread libpthread - POSIX threads library REQUIRED - b'2.29' OK - error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed' sane SANE - Scanning library REQUIRED - - OK - error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed' error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed' error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 MISSING 'libcrypto needs to be installed' python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.7.3 OK - error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed' error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed' error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed' python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.8 OK - python3-xml Python XML libraries REQUIRED - 2.2.6 OK - error: python3-devel Python devel - Python development files REQUIRED 2.2 3.7.3 MISSING 'python3-devel needs to be installed' python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.13 OK - -------------- | COMPILEDEP | -------------- error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed' gcc gcc - GNU Project C and C++ Compiler REQUIRED - 8.3.1 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK - --------------------- | Python Extentions | --------------------- cupsext CUPS-Extension REQUIRED - 3.19.3 OK - hpmudext IO-Extension REQUIRED - 3.19.3 OK - ---------------------- | Scan Configuration | ---------------------- hpaio HPLIP-SANE-Backend REQUIRED - 3.19.3 OK 'hpaio found in /etc/sane.d/dll.conf' scanext Scan-SANE-Extension REQUIRED - 3.19.3 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/net/DeskJet_4720_series?zc=HP98E7F43FC5AD.local' is a Hewlett-Packard DeskJet_4720_series all-in-one device `v4l:/dev/video0' is a Noname HD Webcam: HD Webcam virtual device -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP-DeskJet-4720-series ---------------------- Type: Printer Device URI: hp:/net/DeskJet_4720_series?zc=HP98E7F43FC5AD.local PPD: /etc/cups/ppd/HP-DeskJet-4720-series.ppd PPD Description: HP Deskjet 4720 Series, hpcups 3.19.3 Printer status: impressora HP-DeskJet-4720-series está inativa; habilitada desde sex 05 abr 2019 21:40:45 -03 error: Unable to communicate with device (code=12): hp:/net/DeskJet_4720_series?zc=HP98E7F43FC5AD.local error: unable to open channel error: Communication status: Failed -------------- | PERMISSION | -------------- ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- error: 'cups' package is missing or 'cups' service is not running. error: 'cups-common' package is missing/incompatible error: 'libdbus-1-devel' package is missing/incompatible error: 'python-gobject' package is missing/incompatible error: 'libjpeg-devel' package is missing/incompatible error: 'libcups2-devel' package is missing/incompatible error: 'libcups2' package is missing/incompatible error: 'libusb1.0-devel' package is missing/incompatible error: 'libsane1-devel' package is missing/incompatible error: 'sane-backends' package is missing/incompatible error: 'libnet-snmp-devel' package is missing/incompatible error: 'libopenssl0.9.8-devel' package is missing/incompatible error: 'libtool' package is missing/incompatible error: 'libgphoto-devel' package is missing/incompatible Missing Optional Dependencies ----------------------------- None Total Errors: 15 Total Warnings: 1 Done.
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